0

Discussion topic: Returned equipment

Reply
This message was authored by Bob135 This message was authored by: Bob135

Returned equipment

Hi,

 

I returned my broadband router, 2x boosters along with my sky q boxes.

 

but my orders are saying some of the equipment was not returned can you look into this and confirm?

Reply

All Replies

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Returned equipment

Posted by a Superuser, not a Sky employee. Find out more

@Bob135 
Have you kept your proof of posting?

Unipart deal with returns and they are taking a number of weeks to process equipment at their warehouse. Let us know in this thread about the proof of posting and we can maybe get you some help from Skys Messaging Team.

If you have the proof it should be fairly straightforward however if you haven’t retained it, any cancellation of non return fees would be at Skys discretion.

Please don’t try to post an image of the Royal Mail tracking or postal receipt as Sky don’t like them on the forum.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion