14 Jan 2025 08:30 PM
I canclled my broadband a few month ago and my account has credit on it but sky haven't paid it out I was wondering how I go about getting it sent to my bank
14 Jan 2025 08:32 PM - last edited: 14 Jan 2025 08:33 PM
Posted by a Superuser, not a Sky employee. Find out more@HeatherMs123485
Refunds usually take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.
If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.
If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.
Let us know on this thread what you want to do but please confirm in your reply whether the payment method is still active.
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