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Discussion topic: Credit on account

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This message was authored by HeatherMs123485 This message was authored by: HeatherMs123485

Credit on account

I canclled my broadband a few month ago and my account has credit on it but sky haven't paid it out I was wondering how I go about getting it sent to my bank

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Credit on account

Posted by a Superuser, not a Sky employee. Find out more

@HeatherMs123485 
Refunds usually take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply whether the payment method is still active.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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