14 Jan 2025 06:28 PM
Hi,i ended my services and made sure i was paid up until the day i left. After that Sky took money from my debit card, without permission, which i did not owe. I have been chasing my refund for a month, 4 advisors later they keep saying it will be this week, tomorrow, few days etc. Still not recieved,im disabled and that money would have helped in the cold weather. Feel im being taken advantage of.
14 Jan 2025 06:36 PM
Posted by a Superuser, not a Sky employee. Find out moreSkys pricing suggest they have taken it legitimately. Refunds usually take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.
If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.
If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.
Let us know on this thread what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.
14 Jan 2025 06:39 PM
Thank you for replying, i was told 3-5 days not last week but the week before, i haven't removed payment method but i want to as i am scared they will take more money
14 Jan 2025 06:40 PM
Sorry, yes it is showing as credit
14 Jan 2025 06:41 PM
Posted by a Superuser, not a Sky employee. Find out more
@Daniel0210 wrote:
please confirm in your reply it’s currently showing as a credit on your Sky account.
14 Jan 2025 06:43 PM
Yes it is showing as credit
14 Jan 2025 06:43 PM
Posted by a Superuser, not a Sky employee. Find out moreSorry @Rae251 our posts crossed.
I’ve escalated your post to Sky and their Messaging Team should contact you tomorrow.
Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.
This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
14 Jan 2025 06:44 PM
Thank you so much
20 Jan 2025 12:13 AM
Still haven't been contacted by Sky or recieved the money
20 Jan 2025 03:30 AM
Posted by a Superuser, not a Sky employee. Find out moreIs it still showing as a credit on your Sky account?
20 Jan 2025 05:30 AM
Hi,Daniel, thanks for your reply, yes it is still there as credit
20 Jan 2025 07:00 AM
Posted by a Superuser, not a Sky employee. Find out moreI have escalated your post again. The process is as per my earlier post.
20 Jan 2025 07:05 AM
I appreciate your help, thank you.
20 Jan 2025 09:03 AM
Posted by a Sky employeeThanks for escalating this. We’ve sent an invite to chat.
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