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Discussion topic: Refund not received

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This message was authored by Rae251 This message was authored by: Rae251

Refund not received

Hi,i ended my services and made sure i was paid up until the day i left. After that Sky took money from my debit card, without permission, which i did not owe. I have been chasing my refund for a month, 4 advisors later they keep saying it will be this week, tomorrow, few days etc. Still not recieved,im disabled and that money would have helped in the cold weather. Feel im being taken advantage of.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Refund not received

Posted by a Superuser, not a Sky employee. Find out more

@Rae251 

Skys pricing suggest they have taken it legitimately. Refunds usually take up to 6 weeks from your last day of connection however if your payment method has been cancelled Sky will have to manually raise a cheque via a back office team and post it to you so it’ll take longer.

If the payment method is still active we can try to help get it refunded within 3-5 working days via the Messaging Team on here if you wish.

If the payment method has been cancelled you have two options…
1) you can call Sky to get a cheque raised or
2) we can escalate to the Messaging Team who can re-set your payment method.

Let us know on this thread what you want to do but please confirm in your reply it’s currently showing as a credit on your Sky account and whether the payment method is still active.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Rae251
Topic Author
This message was authored by Rae251 This message was authored by: Rae251

Re: Refund not received

Thank you for replying, i was told 3-5 days not last week but the week before, i haven't removed payment method but i want to as i am scared they will take more money

Rae251
Topic Author
This message was authored by Rae251 This message was authored by: Rae251

Re: Refund not received

Sorry, yes it is showing as credit 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Refund not received

Posted by a Superuser, not a Sky employee. Find out more

@Daniel0210 wrote:

@Rae251 

please confirm in your reply it’s currently showing as a credit on your Sky account. 


 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Rae251
Topic Author
This message was authored by Rae251 This message was authored by: Rae251

Re: Refund not received

Yes it is showing as credit 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Refund not received

Posted by a Superuser, not a Sky employee. Find out more

Sorry @Rae251 our posts crossed. 

I’ve escalated your post to Sky and their Messaging Team should contact you tomorrow. 

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Rae251
Topic Author
This message was authored by Rae251 This message was authored by: Rae251

Re: Refund not received

Thank you so much

Rae251
Topic Author
This message was authored by Rae251 This message was authored by: Rae251

Re: Refund not received

Still haven't been contacted by Sky or recieved the money 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Refund not received

Posted by a Superuser, not a Sky employee. Find out more

@Rae251 

Is it still showing as a credit on your Sky account? 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Rae251
Topic Author
This message was authored by Rae251 This message was authored by: Rae251

Re: Refund not received

Hi,Daniel,  thanks for your reply, yes it is still there as credit

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Refund not received

Posted by a Superuser, not a Sky employee. Find out more

@Rae251 

I have escalated your post again. The process is as per my earlier post. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Rae251
Topic Author
This message was authored by Rae251 This message was authored by: Rae251

Re: Refund not received

I appreciate your help, thank you.

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Refund not received

Posted by a Sky employee

Thanks for escalating this. We’ve sent an invite to chat.

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