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Discussion topic: Social tariff not available (according to Sly)

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This message was authored by Nataliesophie12 This message was authored by: Nataliesophie12

Social tariff not available (according to Sly)

Can anyone help please. Keep being told Social Tariff not available in my area.

Took out sky cinema not knowing that then re-Instated my contract now in contract til April. Trying to get my £117 bill lowered and happy to move now. I've fibre, broadband, tv and phone (which I don't have a home phone for.) 

Also posting another £57 for 4 SIM cards now my phone out of contract. 

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Nataliesophie12
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This message was authored by Nataliesophie12 This message was authored by: Nataliesophie12

Re: Social tariff not available (according to Sly)

Also to add when I told them I was going to love to Virgin, they continued to tell me it piggybacked them both in fact Martin Lewis has just said they both piggy back o2. 
Appreciate any feedback. 

This message was authored by Shirl65 This message was authored by: Shirl65

Social tariff

I have called sky twice to ask to be put on social tariff , but they say it's not in my area ? 
is this a thing I though you just had be on certain benefits ? 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Social tariff not available (according to Sly)

Posted by a Superuser, not a Sky employee. Find out more

@Shirl65 @Nataliesophie12 

I'm not aware of it being based on area within the UK. 

This link explains the process if you’re eligible for Sky Broadband Basics.
https://www.sky.com/help/articles/sky-social-tariff

The Sky account holder
needs to be claiming Universal Credit, Pension Credit, Income Support, Income based Jobseekers Allowance or Income based Employment Support Allowance. These are the only qualifying benefits and in order for Sky to carry out checks with DWP they will need your NI number. The social tariff is for Sky Broadband Superfast 35 with an average download speed of 36Mb/s and the Sky Talk Pay As You Go tariff (ie: all calls are chargeable). It does not offer a discounted Sky Talk plan.

Broadband Basics is only available to customers who already have Sky Broadband and to add the Sky Mobile offer, you’ll need to be taking Sky Broadband Basics, and:
a) Already have Sky Mobile and a 3GB data plan.
b) Or you can add a new 3GB data plan with Sky Mobile.
The linked Sky mobile deal is only for 12 months.

If you are eligible you’ll need to call Sky to join. There is no equivalent offer for TV. The broadband part of the social tariff now lasts for 24 months and then reverts to the full cost but if you’re still eligible you will then need to re-apply.


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Nataliesophie12
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This message was authored by Nataliesophie12 This message was authored by: Nataliesophie12

Re: Social tariff

@Shirl65  I was able to get a Social tariff today so always was available, like I had the feeling it was. I called them out on it. I  downgraded my existing package (as still needed a fast internet speed) and will now pay £101 per month including 5 sims from £180 per month. Look online at o2 packages to force them to match. Good luck. 

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