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Discussion topic: Cant login into my Sky account online postcode error.

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This message was authored by KellyH1 This message was authored by: KellyH1

Cant login into my Sky account online postcode error.

Hi.

 

I've tried a number of times but keep getting the same error below that my postcode is incorrect on my billing information.

Can I please ask for assistance I need to activate a sim and need to login to resolve.

 

Enter your postcode

Postcode

An error occurred, please check the details or try again later

 

Thanks,

Kelly 

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This message was authored by caesarome This message was authored by: caesarome

Re: Cant login into my Sky account online postcode error.

Posted by a Superuser, not a Sky employee. Find out more

@KellyH1 

What device are you using when you are hot with this error ?

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KellyH1
Topic Author
This message was authored by KellyH1 This message was authored by: KellyH1

Re: Cant login into my Sky account online postcode error.

I've tried my laptop & another mobile phone I keep getting the same error

This message was authored by caesarome This message was authored by: caesarome

Re: Cant login into my Sky account online postcode error.

Posted by a Superuser, not a Sky employee. Find out more

@KellyH1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this, so if the bubble hasn't appeared by 7pm it will be tomorrow that they will contact you by it:


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by Tom-W19 This message was authored by: Tom-W19

Re: Cant login into my Sky account online postcode error.

Posted by a Sky employee

Thanks for escalating. We've sent an invite to @KellyH1.

Thanks
Tom
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