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Discussion topic: Refund credit on my account

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This message was authored by KM28 This message was authored by: KM28

Refund credit on my account

Hi, I cancelled my Sky broadband in December 2024 and there is a remaining credit of £53.25 on my account.
I'd like this refunded as soon as possible to my bank account; the payment method is still active.

Can the messaging team please help me?

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This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: Refund credit on my account

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

This message was authored by caesarome This message was authored by: caesarome

Re: Refund credit on my account

Posted by a Superuser, not a Sky employee. Find out more

@KM28 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.


This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147


When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

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