Account at my address isn't mine

[Hugh8642]

I am trying to sign up for Sky Broadband but amn't able to because a Sky account already exists at my address. I have never previously registered with Sky and not at this address, so it is not mine. I cannot get through on any of the numbers I have seen so far because my mobile number isn't recognised as linked to the account that exists at my address. It wouldn't because it is not my account. O just want to get that account deactivated and sign up myself.

I am going in circles and there doesn't seem to be any way out.

[Lisa-P1987]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Hugh8642]

Sorry, Lisa. I couldn't make the chat yesterday due to work. Can we try again today, please?

Hugh

[GD1]

@Hugh8642  You should still see the chat bubble/invite as it is normally there for 48 hours.