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Discussion topic: Account at my address isn't mine

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This message was authored by Hugh8642 This message was authored by: Hugh8642

Account at my address isn't mine

I am trying to sign up for Sky Broadband but amn't able to because a Sky account already exists at my address. I have never previously registered with Sky and not at this address, so it is not mine. I cannot get through on any of the numbers I have seen so far because my mobile number isn't recognised as linked to the account that exists at my address. It wouldn't because it is not my account. O just want to get that account deactivated and sign up myself.

 

I am going in circles and there doesn't seem to be any way out.

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This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Account at my address isn't mine

Posted by a Sky employee

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

Thanks

Lisa - Sky Tech Team Expert
Hugh8642
Topic Author
This message was authored by Hugh8642 This message was authored by: Hugh8642

Re: Account at my address isn't mine

Sorry, Lisa. I couldn't make the chat yesterday due to work. Can we try again today, please?

 

Hugh

This message was authored by GD1 This message was authored by: GD1

Re: Account at my address isn't mine

Posted by a Superuser, not a Sky employee. Find out more

@Hugh8642  You should still see the chat bubble/invite as it is normally there for 48 hours.

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


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