Can’t change household email address

[judotom]

I've tried numerous times to change the email that is the 'household email account' since this is no longer in use but I just get an error saying it cannot be updated, please try again later. I'm sick of trying again later, it always fails. Anyone got any ideas?

[Addie15 · Accepted solution]

Hi there, @judotom. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[confuseddotcom196]

Hi I am having the same problem. I want to update the account email address as I won't have access to the one that is on the account now.  I keep on getting an error message can you please help

[caesarome]

@confuseddotcom196 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.

[Eric+M]

Same thing here.
I tried a few times weeks apart but the same answer each time "Your email address cannot be updated. Please try again later."

[judotom]

Persevere if you can and maybe raise a new discussion so an expert picks it up and escalates it. You 'll probably end up having to talk to the (offshore) call centre which is 'somewhat challenging' as they don't explain things very well but eventually it gets sorted.

[john+sorby]

having same problem getting message cant be updated

anyone got problem solved if so how

[Eric+M]

Mine got solved by liaising with their technical support (they contacted me through some kind of chat)