Send Thanks to Sky

Hi there An engineer called Michael came to our home to set up our sky tv on 23.02.20. He was very professional and really friendly. He also very kindly helped my partner put our tv on the wall using a bracket, which he didn't have to do. I would like to say thank you to him and I hope he gets recognition for his excellent customer service!  He is a credit to the company! ... View more

Hello Can you please pass thanks to the engineer that came and completed my install this morning!   As an Openreach engineer myself, I know how important it is to have a good job recognised!   Unfortunately I didn't get his name, so I hope you get it from your records!   He was extremely friendly, courteous and extremely knowledgable! He is a credit to Sky, and deserves positive feedback!   Thank you again!   Mr & Mrs Parsons ... View more

Good morning   I just spoke with a wonderfully helpful and fiendly agent in Glasgow called Richie.   I think he was in the retentions team as the number I was given to call was for someone who was considering leaving Sky.   Please could someone pass on my thanks to him for his wonderful service. He did everything he could to give me the package I wanted and make sure my bill was as low as possible. He was knowlegable and very helpful and was a great credit to Sky. I am blown away by his customer service which was superb and hope that you will be able to recognise this and praise him.   Thanks   James ... View more

💯❤️Thank you ... View more

Just want to say that the engineer who dealt with my second installation visit after the first visit was unsuccessful was excellent as was Stuart who personally dealt with my broadband order issues by phone on 19th and 20th feb. Disappointed with the service issues but great staff at sky have been excellebt in trying to rectify those issues.  ... View more

Annmarie Quilty,I would like to say thank to persons who helped me with a very helpful and human response at a very difficult time,thank you from my heart ♥.   ... View more

Isabell Webster is an excellent news reader. How refreshing it is to have such a well spoken & extremely likeable  presenter. This lady should be on a prime spot.  Such a change from some of the news readers currently gracing our screens, who seem to be more intrested in, sounding smart, embarrassing the public & making the news all about them.  ... View more

I have had great service recently from SKY especially from a young lady on 10th Feb called Maria. I feel so bad that I forgot to text back the feedback after our call. Is there anyway you could send me a private message and I could give you more detail? Anyway thanks for the great service always.  ... View more

I would like to say a huge thank you to Jeanie and Jody from the Mobile Tech team for assisting me with a problem with my account ID this afternoon. I'd used the messenger option a couple of times, but seemed to keep going round in circles as I wasn't able to get across properly, what the problem was.  I spoke to Jeanie  who was so helpful and polite, and along with assistance from  her colleague Jody, they got my account working the way it should. ... View more

Hi  just wanted to say what great service I received last night from a colleague at Sky. His name was Connor and he was extremely helpful, and fully explained all aspects of the changes I was making to my Sky subscription.  I had made an error in my upgrade earlier on in the day and was now trying to resolve this.  Connor took his time to explain how he could help resolve it for me. It is so good to talk to someone who knows what their doing and is keen to resolve your issue.  Connor I appreciate your excellence service and cannot thank you enough for sorting it all out for me.   ... View more

Hello   I am, sadly, leaving Sky after 18 years as a customer. Service has generally been good, although I have left comment on some things I've not liked. I wanted to leave positive feedback for the three Sky agents who phoned me over recent days to look to resolve issues and keep me at Sky. All three were courteous, friendly and efficient. ALL listened to my issues and looked to give me comment to aid my understanding of Sky and to ask if I would like to stay. I thank them all. They were all excellent - they were @Anonymous [removed], @sean/Shaun [removed] and @Anonymous [removed]. they gave great information and compelling arguments to stay ... and, although leaving, I will return to Sky in the future to get a quote for services.   Kindest regards, Len Brown (l,**email address removed**)   Moderator note: removed agent ID's ... View more

Been trying to find a way to compliment a member of staff for ages! I spoke to Debbie on the Sky Chat function this morning and I cannot thank her enough for her help. I was looking to cancel my Sky TV subscription and downgrade my landline. She went through all the different options with me (spending a good 45 minutes, maybe more) and eventually I agreed to take a new 12 month contract on a lower price. However we were just about to complete when my daughter touched my phone and the chat closed! I was so frustrated as we'd spent so long discussing everything and to finally be nearing the end when that happened! Debbie took the time to call me on my mobile to make the changes for me, to reduce my bill. Ordinarily if the chat closes that's the end of the service. Thank you so much Debbie for not just giving up and leaving me with a higher bill. You went out of your way to help me today and I'm very grateful. As the chat was closed I didn't receive the feedback form so I really hope this gets back to her! ... View more

Today I was on the phone with Moira and she was amazing, very professional and gave me all the informations needed. Many thanks to amazin Moira! Ramona S ... View more

My first call was at 15:29 17th September. My customer service advisor was Claire. There were breaks and call backs from then till around 17:20 between tje two of us. Claire was incredibly polite, knowledgeable and efficient. This was by far the best experience I've ever had with sky.. I really hope this feedback gets back to them and their great attitude and work ethic is being recognised by management. Thank you for the best call i have made regarding my account in 18 years. Amazing 👏🏼 10 out of 10 ... View more

We have two Sky accounts at our address, the main one belongs to a relative who is partially deaf and unable to deal with his own accounts (I have power of attorney to assist with things like this). I just wanted to pass on my thanks to the Accessibility team - there are three individuals (one female, two male) who have been very helpful over the past few weeks. Unfortunately I didn't get their names but they were based in the Newcastle call centre and one may have been working remotely/from home. They were superb - very knowledgeable and helpful and a real asset to Sky. If Sky need to locate them to pass on my thanks, once again the account this relates to is at the same address as my own. ... View more

I had been trying to get my broadband sorted for three weeks, and Galin was brilliant. I called after 6pm when he was due to finish at 6:30pm, but he still took the time to properly resolve the issue, change the necessary details and make sure everything was sorted.   He was helpful, patient and personable throughout, with a great sense of humour too. Really appreciate him going the extra mile to get this resolved. ... View more

I want to say how amazing Christian( from Bulgaria ), one of your technical support team members was . I contacted him yesterday evening as there was a problem with my tv connection.  He was extrrmely helpful, patient with me and very customer focused, intetacting in both a friendly but professional way. Sky are very lucky to have  him on their team and I was extremely fortunate to have got him yesterday.   Terry ... View more

I would like to say thank you shifa for sorting out my eSIM that I couldn't receive my 2 step PlayStation verification code and my request network setting she couldn't send me a text message to setup my first request network setting  on my sky app because there was an error on their end and she knew what caused it on my new iPhone Air eSIM she has contacted the team that would sort it out in the next 24 hours and the team who she raised it to will contact me once it is fixed  ... View more

The lady technician that installed my Sky broadband and TV package on Monday, the 14th of September was exceptional and beyond my expectations. Nothing was too much trouble. She clearly explained and helped me set up my Wi-Fi TV broadband. Nothing was too much trouble. Please make sure she gets recognition.  ... View more

Had a wonderful call with Alexander from Sky who was super helpful and so joyful and kind - really appreciate having someone so helpful and kind to talk to! Thank you Alex!  ... View more

the lady technician that came to install my new Sky broadband was absolutely fantastic and beyond my expectations. Nothing was too much trouble, very neat very tidy and helped me get my new installation up and running with attention to detail. I really hope she gets to see this appraisal and she gets a pat on the back from her manager. She is a credit to the team.  ... View more

I would like to give a huge thank you and praise to Martin from Sky for the fantastic help and support he gave us with our Sky box   We had been experiencing problems with our Sky Q box, but Martin was extremely helpful, patient and professional throughout. He took the time to understand the issues we were having, guided us through everything clearly, and ultimately resolved the problems for us.   It’s not often you come across someone who goes above and beyond to make sure a customer is genuinely looked after. Martin is a real credit to Sky, and his excellent customer service made a frustrating situation so much easier.   Thank you, Martin, for your patience, professionalism and for getting our Sky Q box working properly again. Your help was very much appreciated! ⭐⭐⭐⭐⭐ ... View more

I'm the first to complain when things go wrong, which they did yesterday with regards to some sort of block on my account. After being passed to my 8th representative and a 2 hour phone call I got through to mark. I'm a diamond VIP sky customer and without doubt this is the best customer service I can remember receiving from this company. Mark went above and beyond to resolve my issue, he said he'd call me back tomorrow (today) and he did. But he called me having resolved my issue which no one in the previous 5 months had managed to do. I just feel this sort of customer service really sits well with customers, and to be honest if it wasn't for him I would have left sky. Absolute credit to the company, and a real asset that the accessibility team should be proud of. Thank you mate again, genuinely, brilliant employee and I hope your boss sees this. Dan  ... View more

Just want to say a massive thankyou for the 10/10 service ive got from mark who i left in a rather sticky situation. He spent alot of his time sorting it out and managed to clear alot of debt on my account which was unapplicable to my situation. Mark you are a credit to sky and its really apprecaited. Unfortunately, I accidentally hung up before the customer survey came up and I really hope you see this. ... View more

Thanks you to Yanga,polite,helpful when helping me to improve my sky internet deal. 5* service AndyFergie ... View more

Having watched golf on tv for many years, the current British and Irish golf commentators are all excellent. Not only are they very knowledgeable, they make it a pleasure to watch, of course their wonderful sense of humour adds an additional flavour! ... View more

A massive thanks to Fouzan who helped me with my billing query he resolved the issue so quickly and managed to get my bill back to the correct amount. I had recently purchased 2 new phone plans and my sim details had got mixed up. Fouzan was so quick to resolved the issue and offer resolution advice.  ... View more

I've just been on the phone to Suleman for around 45 minutes in total and he has been nothing buy amazing. He was pleasant to deal with and took the time to make sure that I understood every single instruction that was required of me. Anything that couldn't be done he spent time explaining why and what the solution was.   I just can't say enough good about him. He went well and truly beyond my expectations. If you get the chance to deal with him, then consider yourself in safe hands. Thanks Suleman! ... View more

Wanted to shout out to Karl who I spoke to on Wednesday. Problems with my phone connecting to new hub.  He helped me so much as not a tech person. Very patient and now up and running.  Thank you so much. Hope this gets to his manager ... View more

The sky broadband engineer came out to set up our WiFi and was so helpful and friendly. He even travelled to meet another engineer to get us a broadband box (as ours hadn't arrived yet) and just went the extra mile to ensure we were set up ready to go by the time he left. A great man and a credit to Sky! ... View more

I did receive an answer from Gincap so thaks very much I'm surprised i got this far it's too much for me I'm drowning in the tech  !!  But a great idea!! ... View more

Dear Sky Team, I would like to take a moment to recognise the excellent customer service I received from the Sky team, and in particular, the brilliant and truly exceptional service provided by Anjli. Throughout my experience, the staff were professional, friendly, and very helpful. They listened carefully to my concerns, explained everything clearly, and made sure I felt supported. I genuinely appreciate the team's patience and dedication to providing a positive customer experience. Anjli, however, deserves special recognition for going above and beyond. From the beginning of our conversation, she was professional, friendly, extremely patient, and attentive. She took the time to understand my concerns, provided clear explanations, and demonstrated a genuine commitment to helping me. What stood out most was her dedication and sense of accountability. She did not simply assist me with my issue; she also assured me that she would personally follow up with a call tomorrow. That level of care and commitment is rare, and it left a very positive impression on me. I greatly appreciate her willingness to ensure that everything is followed through properly. Anjli is a real credit to Sky. Her professionalism, kindness, and commitment to customer care made a meaningful difference to my experience. I hope this feedback is passed on to her and her manager so that her outstanding work receives the recognition it deserves. Thank you to Anjli and the entire Sky team for your excellent service. I truly appreciate your help and look forward to speaking with Anjli again tomorrow. Highly recommended! Kind regards, Michael ... View more

I phoned sky up on the 27/8/2026 i spoke to a gentelman named Josuha he was very helpfull and i was on the phone for 21.32 minutes and he said that he would send me a return package not his fault but i havent yes resived .   ... View more

  Big shout out to Daniel, our sky engineer in Eastbourne today! He travelled all the way from Dartford to support the under pressure teams in the Sussex  area and still did an amazing job. Super clean, tidy, and very customer-focused. Well done, Daniel—you’re a credit to the sky team.   pS dear sky please make sure Daniel gets recognised for his professionalism.   kevin and Carole        ... View more

I wanted to leave some really positive feedback for the adviser who helped me today. He was excellent from the beginning of the call and somehow got even better as it went on. He was friendly, patient, honest and very clear when explaining all of the different options and prices. Early in the conversation he told me that I'd be happy by the end of the call, and he was absolutely right! He took the time to properly look through my account and found a deal I was genuinely very happy with, rather than making me feel rushed or pressured into accepting something. What stood out most was that he was genuinely helpful and straightforward. I felt that I could trust the information he was giving me, and the whole conversation was actually enjoyable. I would have given him 10/10 across the board on the telephone survey. Unfortunately, I hung up automatically when we finished the conversation and immediately realised that I should have stayed on the line for the survey. I genuinely felt bad because I particularly wanted to make sure he received the recognition. Please make sure this feedback is passed on to him and his manager, because he is a credit to the team and provided exceptional customer service. If possible, I would also be very happy to complete the official survey. Please contact me on the telephone number registered on my Sky account or resend the survey to me. Thank you again. A genuine 10/10 experience. ... View more

Just called to review my contract and got put through to the retention team. Mohammed sorted me a revised contract that was better value for money. Thank you, excellent customer service. ... View more

I had an initial call with sky when i was just asking about how to access HAYU - during the interaction the advisor told me he could offer me a £5 discount and Sky Cinema and my complete TV package would be renewed for 24 months - I said yes.   Unfortunately my bills went up - i then had a number of chats and calls with people trying to resolve this issue - advisors were polite but just followed a process, took details and passed to issue on telling me it would be resolved in 72 hours. eventually i raised a complaint (5251562608) and was again told it would take 72 hours to resolve - nothing happened.   Then fortunately i happened to chat with Karen KFL23 - it was like dealing with a different company - she took time to understand the issue and worked to find a resolution - the only person who i have dealt with who has taken ownership.     I have wasted hours trying to get this resolved due to the lack of ownership taken by previous advisors - it has been very inefficent for Sky.   Karen stood out in terms of the service she has provided - and i would like to a big thank you to her!  ... View more

Your advice worked a treat. I have saved the button combinations for next time. ... View more

I wanted to share some praise for Zuzu in the Mobile department, who I spoke with today. Zuzu provided absolutely brilliant customer service and was incredibly helpful. Please ensure this feedback is passed on to Zuzu and their line manager for the recognition they deserve. Thank you! ... View more

 I'd like to thank a very helpful Scottish man called Mark who helped us with our bill today. It's so much easier and faster having someone who knows how to do their job and do it well. Thank you so much Mark and I hope you get the pay in the back you deserve. ... View more

On Friday I spoke to Joanna. She resolved a problem in a very short time which had been taking weeks to come to a conclusion.  Joanna was determined to help me. I am so grateful to her for her kindness, her knowledge and particularly her humour.           Thank you Joanna, from Kathleen Loudon ... View more

I spoke to a wonderful lady today at Sky because my parents are now both in care homes - my Dad wth Alzheimer's and my Mum receiving palliative care for cancer and two strokes.  The lady I spoke to was very kind, and also very efficient and showed care for my situation.  She was able to transfer me to the correct department for this kind of issue, and the subscription was easily cancelled without any fuss.  This is by far the best interaction I've had so far since I have been trying to sort out my Mum and Dad's affairs.  Well done Sky!   ... View more

As usual the staff survey never arrives.   call 30.07.26 around 11am. Lekita took time to speak to her manager to see if my October renewal could be reduced from £41 and she succeeded. I am so grateful.   PE postcode.   10/10 thankyou  ... View more

I just had the best customer service I have ever received.  I called looking to pay off my existing mobile contract and upgrade whilst also taking advantage of a promotion that included a watch.  After being disconnected from a previous call handler, I was fortunate enough to be connected to Tutu. Despite coming to the end of his shift, Tutu was patient, friendly, funny and very well informed in answering any questions I had. He knew the answer to every question and went above and beyond what I had ever experienced before. He took the time to listen to my requirements, and helped me with exactly what I needed.  I was on the phone to him for 30 minutes and truthfully, I would have more than happily spoken to him for another hour.  Thank you Tutu for the service you provided me, it was one of the best calls I've had for a long time. I wish you all the best and really hope you're on the other end of the phone the next time I call. You're incredible.  ... View more

He was excellent from start to finish. He did his job very well and was informative, kind, understanding and polite throughout. He took the time to listen to me and made sure I understood what was happening. It was a pleasure to have someone who was not only professional but also such a genuinely nice person. He is a real credit to Openreach, and I feel he deserves recognition for the way he carried out his work and treated me as a customer. Please could you make sure my thanks and praise are passed on to him and his manager. ... View more

Re: Arpan, Customer Service Assistant, today, 27th August 2026. Call started at about 14:18 UK time   Arpan helped me after I got my new Router installed and could not access certain websites.  They were very patient, very polite and very helpful, and resolved my problem efficiently.  Many thanks.   ... View more

I would like to thank the most helpful and friendly customer service member of staff who goes by the name of Zizo. He has taken the time and care to resolve our ongoing problems with sky broadband. He called everytime he said he would and absolutely shamshed customer service, he has restored my faith in sky for sure. I hope this recognition reaches him and his managers as customer service is a thankless job.    Thank you again Paul and Tracy ... View more

I would like to nominate Ace for a Sky customer service award. Ace is a credit to Sky and deserves recognition from Sky. We had been having problems with the two Stream pucks. Ace listened patiently to everything I said and told me he would do everything he could to help and he did. It is very difficult to get a Sky advisor to agree to send out an engineer. Ace explained about the outage from the eclipse. He then did everything he could to arrange an engineer visit. Ace also kept his promise to get back in touch with me. Ace was empathetic to my situation with all the problems I have had with Sky stream and he understood my frustration. If it had not been for Ace arranging an engineer visit for last week, I would have been no further forward. Ace has also arranged to have the two engineer charges removed from my account and has advised me on the best date to look for a renewal offer. As I said Ace is a credit to Sky and deserves an award from Sky for his exemplary customer service skills.   ... View more

I needed to transfer the tv and broadband over from my ex husband's name to my name. I spoke to a few teams and was passed around. I eventually spoke to Marie who advised I would need a new account and she would pass me over to sales. Due to the nature of my personal situation I was quite upset and Marie very kindly offered to set up my new account for me. When Marie's system had a technical problem with my address she said I could complete the new account process online myself. Rather than leaving me to it, she srated on the line and walked me through every step until I got confirmation that my new account was in place. Marie's action and care made such a difference to my day. It took away the stress and made a difficult time so much easier to handle. Her patience, empathy, and willingness to go the extra mile turned what could have been an overwhelming task into a seamless experience. Customers like me truly appreciate when someone steps up with genuine kindness and Marie is an absolute credit to your team. ... View more

We would like to thank Heather from the cancellation team for her help with our new sky services. We are long time customers that were on the verge of leaving Sky. Heather took time to help us find the right deals which were satisfying for us to remain. Your assistance was much appreciated Heather. ... View more

I would like to take a moment to recognise Fiona for the exceptional support she provided to me during an incredibly difficult time. I spoke with Fiona on the 21 August 2026 at around 730pm.  Following the passing of my mother, Fiona was incredibly compassionate, comforting and understanding. She showed genuine empathy and went above and beyond to make what was already a very difficult experience a little easier. I believe Fiona is Scottish and has been with the company for around 28 years, which makes her dedication and commitment all the more impressive. Her kindness, professionalism and genuine care made a real difference to me, and I am extremely grateful for the way she treated me. Fiona is a real credit to your organisation and deserves recognition for the compassion and support she provides to customers. ... View more

This morning after becoming quite frustrated by A1 ... which works for many but perhaps not many elderly, I spoke to Gareth about my concerns. He was patient, kind, sympathetic and helpful. I really can't thank him enough and felt I must show my appreciation. ... View more

Just all the telephone agents I've had to talk with over the past couple of years. They've always been so warm and friendly, with expert knowledge and brilliant telephone skills. ... View more

I would like to send a big thank you to LAINAB for her help with my sky account she is an asset to your team 👍 ... View more

A big thank you to Brill+Gill for resolving my billing post and keeping me notified. 👏👏 ... View more

Dear Sky Management    Please could you let the following members of your staff to whom I have spoken to or was emailed by regarding my issues with my Sky billings. Your team (names & dates are listed below).   I would really like to say a special Thank you to Carol who was the last Sky adviser I spoke to on 19/8/26, she was absolutely amazing, kind, compassionate and very understanding, especially  taking time into listening to my problem.  Excellent customer service, very patient and professional and precised into what my best options were and how I would benefit from the best package available. So my Thank you goes out to:-   Simon Chettri (10/8/26 spoke) Sneha (12/8/26 emailed) Tanaz (12/8/26 spoke) Deepika (17/8/26 emailed) Rabia (17/8/26 spoke) Carol (19/8/26 spoke)   Your team went above and beyond to help resolve the issue.   Thank you guys very much   Kind Regards  Mrs Parvinder Bhangra 👍     ... View more

We are regular shoppers in Ashton under lyne , We was approached by a lady called Rose offering how we could save money being as we are now retired and offers that you provide . We have had a Terrible experience  with virgin media so we are sceptical of being taken advantage again. At this time , we felt comfortable  we could ask questions  and in no way was we  Rushed or pressured in a Friendly  duration. It is Commendable that not many companies left - do care and not always profit before people to get you to Sign . thanks to this lady we subscribed  as a Very  Trusting Employee of your company. Before i retired in a Very global company , our key Rule was  our Staff our are business . was so Refreshing to find Such an amazing advocate for Sky  thank you Rose again for your Patience sincerely     ... View more

Big thanks to Atanas — outstanding customer service   I must have spoken to six Sky agents today, spending hours on the phone, in what was an incredibly trying experience, all for something that should have been simple: reactivating a Sky Stream box.   As a last-ditch attempt, I phoned this evening at 20:06 BST.   Within 30 seconds, I could tell this chap was sharp and on the ball. He listened while I explained what had gone on during the day, and before I could even finish, he already had a rough idea of the problem and what needed to be done.   Customer service is a skill. Not everyone can do it, and many shouldn't. This chap is an absolute asset to your company. As someone who runs a small business, if I had a way of offering him a job, trust me, I'd be poaching him from you.   If he isn't promoted to run a team shortly and teaching others how customer service should be done, Sky will be losing out. ... View more

Thankyou me134 for your reply, I will find a new supplier  ... View more