I'm so sorry to have not taken note of her name, but I made a call on Wednesday 30th at 6.13pm. The lady I spoke to was lovely - really personable, went out of her way to explain a couple of circumstances with a broadband activation issue, and was really knowledgeable about what she could do to help. I'm not someone who tends to leave positive/negative reviews on any experience, but this really stood out to me - she was a credit to the customer service experience!
