I just wanted to thank customer service agent Tlholo for the professional way she renewed my Sky contract for another two years over the phone.
Tlholo was extremely patient, polite, understanding, and knowledgeable in dealing with my contract renewal, and explained everything clearly to me, ensuring she went through every detail of the contract as I read the 'key facts' email she had sent me a few seconds previously.
I can genuinely say Tlholo made my day with how she dealt with my phone call.
