Send Thanks to Sky

Hi there An engineer called Michael came to our home to set up our sky tv on 23.02.20. He was very professional and really friendly. He also very kindly helped my partner put our tv on the wall using a bracket, which he didn't have to do. I would like to say thank you to him and I hope he gets recognition for his excellent customer service!  He is a credit to the company! ... View more

Hello Can you please pass thanks to the engineer that came and completed my install this morning!   As an Openreach engineer myself, I know how important it is to have a good job recognised!   Unfortunately I didn't get his name, so I hope you get it from your records!   He was extremely friendly, courteous and extremely knowledgable! He is a credit to Sky, and deserves positive feedback!   Thank you again!   Mr & Mrs Parsons ... View more

Good morning   I just spoke with a wonderfully helpful and fiendly agent in Glasgow called Richie.   I think he was in the retentions team as the number I was given to call was for someone who was considering leaving Sky.   Please could someone pass on my thanks to him for his wonderful service. He did everything he could to give me the package I wanted and make sure my bill was as low as possible. He was knowlegable and very helpful and was a great credit to Sky. I am blown away by his customer service which was superb and hope that you will be able to recognise this and praise him.   Thanks   James ... View more

💯❤️Thank you ... View more

Just want to say that the engineer who dealt with my second installation visit after the first visit was unsuccessful was excellent as was Stuart who personally dealt with my broadband order issues by phone on 19th and 20th feb. Disappointed with the service issues but great staff at sky have been excellebt in trying to rectify those issues.  ... View more

Annmarie Quilty,I would like to say thank to persons who helped me with a very helpful and human response at a very difficult time,thank you from my heart ♥.   ... View more

Isabell Webster is an excellent news reader. How refreshing it is to have such a well spoken & extremely likeable  presenter. This lady should be on a prime spot.  Such a change from some of the news readers currently gracing our screens, who seem to be more intrested in, sounding smart, embarrassing the public & making the news all about them.  ... View more

I have had great service recently from SKY especially from a young lady on 10th Feb called Maria. I feel so bad that I forgot to text back the feedback after our call. Is there anyway you could send me a private message and I could give you more detail? Anyway thanks for the great service always.  ... View more

I would like to say a huge thank you to Jeanie and Jody from the Mobile Tech team for assisting me with a problem with my account ID this afternoon. I'd used the messenger option a couple of times, but seemed to keep going round in circles as I wasn't able to get across properly, what the problem was.  I spoke to Jeanie  who was so helpful and polite, and along with assistance from  her colleague Jody, they got my account working the way it should. ... View more

Hi  just wanted to say what great service I received last night from a colleague at Sky. His name was Connor and he was extremely helpful, and fully explained all aspects of the changes I was making to my Sky subscription.  I had made an error in my upgrade earlier on in the day and was now trying to resolve this.  Connor took his time to explain how he could help resolve it for me. It is so good to talk to someone who knows what their doing and is keen to resolve your issue.  Connor I appreciate your excellence service and cannot thank you enough for sorting it all out for me.   ... View more

Hello   I am, sadly, leaving Sky after 18 years as a customer. Service has generally been good, although I have left comment on some things I've not liked. I wanted to leave positive feedback for the three Sky agents who phoned me over recent days to look to resolve issues and keep me at Sky. All three were courteous, friendly and efficient. ALL listened to my issues and looked to give me comment to aid my understanding of Sky and to ask if I would like to stay. I thank them all. They were all excellent - they were @Anonymous [removed], @sean/Shaun [removed] and @Anonymous [removed]. they gave great information and compelling arguments to stay ... and, although leaving, I will return to Sky in the future to get a quote for services.   Kindest regards, Len Brown (l,**email address removed**)   Moderator note: removed agent ID's ... View more

Been trying to find a way to compliment a member of staff for ages! I spoke to Debbie on the Sky Chat function this morning and I cannot thank her enough for her help. I was looking to cancel my Sky TV subscription and downgrade my landline. She went through all the different options with me (spending a good 45 minutes, maybe more) and eventually I agreed to take a new 12 month contract on a lower price. However we were just about to complete when my daughter touched my phone and the chat closed! I was so frustrated as we'd spent so long discussing everything and to finally be nearing the end when that happened! Debbie took the time to call me on my mobile to make the changes for me, to reduce my bill. Ordinarily if the chat closes that's the end of the service. Thank you so much Debbie for not just giving up and leaving me with a higher bill. You went out of your way to help me today and I'm very grateful. As the chat was closed I didn't receive the feedback form so I really hope this gets back to her! ... View more

I would love to just say a massive thank you to the gentleman I just spoke to when I called sky today. I was sent a an email to say contact and advisor as my contract was not complete so I called after a long busy day at work. To be met on the other end of the phone by a lovely gentleman that was very bubbly and helped me with my problem very quickly I would just like to say a big ginormous massive thank you you are a credit ... View more

A big thank you to Tusha who works for you. I had a problem paying my direct debit this month due to me not receiving full pay from my job. I had sustained an injury and was off work for several weeks. I'm now fully fit and back to work. One of your colleagues Tusha was very helpful and understanding and kindly got it authorised for me to pay my October bill in with my November bill, and also allowing me to have my full subscription.  Thank you all at Sky for helping me in this troubled time. I appreciate this and I shall always remember such a good will gesture and stick with you guys forever more. Thank you ever so much. Best regards Michael Affleck. ... View more

Jamie responded to my complaint about automatic billing of Sky Sports and was incredibly warm, clear and helpful in helping sort the issue out. He was the best customer service advisor I've ever spoken to, he was really lovely. Thank you Jamie (ID JMS34) ... View more

My Sky system was "doing its own thing" and found the Sky Q UNIT was faulty. Sky sent me a new UNIT and I tried to fitted it in.  But it wouldnt make correct connections, so I still couldent get Sky. It appeared that the new UNIT had not been set up at control office and my system was still looking for the old UNIT. I arranged for "the Sky Guys" to come and sort it out. There were a couple of items not working together, which the Guys sorted out, They re-setup my soundbar, got all TV and UNITS working correctly. Sometimes it is easier to get "The Guys" in to sort out major problems, than fuffing about and not get anywhere. So THANK YOU to the two guys that sorted my system out and got me up and running again.  30/Sept/26 SIMO41  ... View more

I have been left "as happy as Larry"  from my call this afternoon with the utterly brilliant Larry "the one and only" never spoken to her before but full of personality, engaging friendly, energetic and enthusiastic to turn around my sky issues from mid selling and bad customer service from others. Larry is a superstar and if not already should be highly thought of in your  organisation  I have full confidence in everything that has been discussed will happen and you now have a happy sky customer again thanks to Larry I hope management see this feedback and reward Larry for her superb customer service thankbyou    ... View more

I received an email from Sarah Jousiffe about doing a survey,  I tried to reply with this below:- Hi Sarah, I haven’t done the survey as I didn’t think it was a true representation of what happened, bearing in my I have been a sky customer for 20 yrs.  I contacted sky to book a house move and I was told that you didn’t do broadband at my new address so it had to be cancelled not my choice!, I still have TV and my mobile with you, but sorry I couldn’t have broadband too?   Regards Helen.  ... View more

I just wanted to thank customer service agent Tlholo for the professional way she renewed my Sky contract for another two years over the phone.   Tlholo was extremely patient, polite, understanding, and knowledgeable in dealing with my contract renewal, and explained everything clearly to me, ensuring she went through every detail of the contract as I read the 'key facts' email she had sent me a few seconds previously.   I can genuinely say Tlholo made my day with how she dealt with my phone call. ... View more

I rang to resolve a few Sky related issues including, switch credit (from EE) and connectivity. Nikolai's explanations were clear, concise and incredibly helpful. I think he sets a new bar in customer service.  Very impressed. ... View more

I want to share some well-deserved praise for Susan in the Win Back team.   Before reaching her, I had spent over an hour and a half across online chat and phone queues, speaking to 5 different teams and getting contradictory information.   Susan was fantastic from the moment we connected. She was helpful, highly competent, pragmatic, and understood the issues immediately. It was wonderful to deal with someone so capable—I can’t sing her praises highly enough. Thank you so much, Susan!   ... View more

Sharon in the Customer Engagement Team was an absolute star helping me to get our broadband installed. It took two fulls months due to issues with addresses not being registered properly and Openreach's database and all sorts of problems but she stayed on top of the issue throughout the whole experience and made me feel like I was being properly looked after rather than fobbed off.   She was an absolute star and a joy to deal with! Thanks a million ... View more

I'd like to express my gratitude for the great service I had from Sonia on 26th September 2026. Sonia resolved a complicated problem quickly in a friendly and professional manner. I'd also likd to thank Ryan who started the resolution process on 30th August. Many thanks guys! ... View more

Thanks for the quick response. Not the answer I was hoping for, but at least I now know! Now TV may be the way forward. ... View more

Note: this is not for my personal account, but for a connected account at my address which I have Power of Attorney for (so if Sky are trying to track the account in question - look at the other account at my address which is in a different name).   Just wanted to say a huge thanks to Brendan in the Accessibility Team. My grandfather's Sky account (which is on the Accessibility provision) had some complex issues due to some previous changes. Brendan found solutions in a single phone call which I hadn't solved in multiple other calls. He was very friendly to deal with and genuinely seemed to want to help. One of the best experiences I've had from Sky. Please make sure Brendan gets my thanks. ... View more

I just wanted to say a big thank you to the wonderful engineer Chris who came to relocate my sky dish today. He was exceptionally helpful and went out of his way to get my service back. I hope Sky passes on this message to him because I think he deserves to know how much I appreciated him.    ... View more

I have been in isolation in hospital suffering a life threatening infection when I returned home I was greeted with the heartbreaking realisation that my brother hsd stolen all of my money and I had nothing I was restricted to home so I had sell my tv to support myself. I received from sky saying phone us we will try to take some money of the bill and get your services back on , I firstly spoke Aamir who showed such a genuine concern for ny health and situation he immediately reinstated my services but when I asked about what I need to pay my phone cut the call off I rang again and spoke to the absolutely lovely Jeev who explained what I owed and she filled a help form I explained I will struggle with a bill of 78 and 48 but she politely replied we are going to help you because if there was any way I could get a sky glass tv when I arrange what I can afford to pay and she advised me to call on Friday and whoever I speak to will see of I can get a reduction and make some payment and if I can make a payment they will check if away csn be made to help me with a tv as I can't sky tv if I dont have something to watch it on. This email is just to let you know I have been in a suicidal frame of mind due to all thats happened but the kindness and genuine way they helped get my Internet back on and filled out forms to advise of sky of my financial woes has absolutely cheered me up and I just felt I had to email a thank to both of them and to Sky for my services being back on and to apologise about owing money I really can't thank you all enough    ... View more

I had to call Sky because I wasn’t getting anywhere near the Wi-Fi speeds I expected, with four separate speed tests showing I was only receiving around 7% of the speed available at the hub. Keenan went above and beyond to help after I’d previously been told by the technical team that there was essentially nothing they could do. Rather than just leaving it there, he actually listened to the problem, suggested trying Sky WiFi Max, and offered it free for a month so I could see whether it improves things. He was also completely understanding that, if it didn’t help, I may want to leave Sky. Honestly, he was such a nice guy and incredibly helpful. Keenan is genuinely the only reason I decided to stay with Sky after that phone call, particularly given how lacking the response from the technical team had been. Really excellent customer service from him, never got a text to leave feedback which is why I am doing it via this. ... View more

I accidentally hung up on a call I just had to help me set up fibre broadband. I have forgotten the man's name as he spent a while helping me and explaining everything clearly and was very friendly which I really appreciated and wanted to give him a 10/10 review. I believe he is new to the team, my call started at 2:15pm today. The total call lasted 1 hour 5 minuites. I'm unsure if this can get passed on to him and his team but I wanted to try!  ... View more

Thanks to Daniel0210.. swift response, appreciated, progressing the SAR now.  ... View more

Thanks to carole who sorted out the problem even after we were cut off mid call. Many people wouldn't of bothered and I'd of had the hassle of ringing again. We are new to sky time booked off work for open reach date booked then open reach kept changing dates more than once and impossible to rearrange with them.Carole sorted it and made sure our original date was kept. Phone log 12th Sept 11.50.Really nice lady. ... View more

A big thank you to Prince who took a lot of time and patience with my call today! I have called in to Sky a few times now and they have been the first person to go above and beyond to really understand my predicament and help with a tricky situation. Thanks again 😊  ... View more

@Annie28 just want to thankyou for being you ultimately! You know why  ... View more

Please pass on my thanks to Brian in the Accessibility Team. I deal with my grandfather's Sky account (he is on the 'Accessibility' provision). I believe he is based in Newcastle. Brian was very patient, able to answer all questions clearly and seems very knowledgeable. He was a pleasure to deal with. Great service. He is a real credit to Sky. ... View more

Thanks so very much for sorting the issues with the Q box.  ... View more

ABHISHEK dealt with my issue calmly and politely on a WhatsApp chat today. I want to give him 10/10 for the experience.   ... View more

I’d like to say a huge thank you to Zee from Sky Mobile for all her help and support while I was setting up my new device. I had a few issues during the setup process, including concerns about keeping my current mobile number, which I’ve had for over 10 years. Zee took the time to explain everything clearly, reassured me throughout the process, and made sure I understood exactly what was happening. She also addressed all of my concerns about any potential extra costs, which really put my mind at ease. As a Sky customer for the past 2 years, and with my family having been Sky customers for over 24 years, it was important to us that we got the best mobile deals for what we actually needed. Zee took the time to understand what we were looking for and made sure we were getting the most suitable options. There was one additional issue that unfortunately couldn’t be resolved over the phone, but Zee arranged for me to call back and, importantly, made sure I had a reference number so that the follow-up would be as straightforward and hassle-free as possible. Zee was friendly, patient, knowledgeable and genuinely helpful throughout. She went above and beyond to make what could have been a stressful process feel much easier. Thanks so much, Zee — I really appreciate everything you did! ... View more

I spoke to one of your advisors this evening regarding a purchase of a mobile phone, and why it would not let me sign the credit agreement, He explained to me as why I could not sign the agreement and very patiently talked me through the process, and the agreement was duly signed. I am sure the gentlemans name was Sha but not sure and sadly We were cut off before I could thank him properly. I spoke to the genleman around 19:45 pm (18/09/2026) my name is William G Wood whom he helped which was very much appreciated ... View more

I have spoken on the phone today (18/9 afternoon) with a lovely staff member Shabaz (hope that's spelt right). Who dealt with a complex billing issue. He was patient when I couldn't understand the issue and spent a lot of time going through everything with me. He called me back when he said he would and was polite and courteous even when I must have been driving him mad with not being able to make it make sense in my head! Thank you for all of your help today Shabaz 🙂  ... View more

I spoke to mossie in Cape town who was incredibly friendly professional and made my dealings with sky feeling incredibly positive. She was part of the retention team and this is the most pleasant conversation I ever had with a member of staff anywhere to be honest!! ... View more

I'm quick enough to moan at Sky when things go wrong, so for balance: My Sky Q touch remote was playing up, not recognising touches etc. Went online and saw that I could get a replacement for around £40, which while not cheap wasn't as criminal as it could have been. I then came across a post on this forum, with a link to request a free replacement. Five minutes later my request was confirmed, and I got an email saying it would be with me in 3 to 5 working days. That's fine, I thought. However, it arrived the next day, less than 24 hours after my request. So thanks Sky, that is outstanding customer service! Now, if you could only do something about the £104 a month I'm paying ... 😊   ... View more

Today I was on the phone with Moira and she was amazing, very professional and gave me all the informations needed. Many thanks to amazin Moira! Ramona S ... View more

My first call was at 15:29 17th September. My customer service advisor was Claire. There were breaks and call backs from then till around 17:20 between tje two of us. Claire was incredibly polite, knowledgeable and efficient. This was by far the best experience I've ever had with sky.. I really hope this feedback gets back to them and their great attitude and work ethic is being recognised by management. Thank you for the best call i have made regarding my account in 18 years. Amazing 👏🏼 10 out of 10 ... View more

We have two Sky accounts at our address, the main one belongs to a relative who is partially deaf and unable to deal with his own accounts (I have power of attorney to assist with things like this). I just wanted to pass on my thanks to the Accessibility team - there are three individuals (one female, two male) who have been very helpful over the past few weeks. Unfortunately I didn't get their names but they were based in the Newcastle call centre and one may have been working remotely/from home. They were superb - very knowledgeable and helpful and a real asset to Sky. If Sky need to locate them to pass on my thanks, once again the account this relates to is at the same address as my own. ... View more

I had been trying to get my broadband sorted for three weeks, and Galin was brilliant. I called after 6pm when he was due to finish at 6:30pm, but he still took the time to properly resolve the issue, change the necessary details and make sure everything was sorted.   He was helpful, patient and personable throughout, with a great sense of humour too. Really appreciate him going the extra mile to get this resolved. ... View more

I want to say how amazing Christian( from Bulgaria ), one of your technical support team members was . I contacted him yesterday evening as there was a problem with my tv connection.  He was extrrmely helpful, patient with me and very customer focused, intetacting in both a friendly but professional way. Sky are very lucky to have  him on their team and I was extremely fortunate to have got him yesterday.   Terry ... View more

I would like to say thank you shifa for sorting out my eSIM that I couldn't receive my 2 step PlayStation verification code and my request network setting she couldn't send me a text message to setup my first request network setting  on my sky app because there was an error on their end and she knew what caused it on my new iPhone Air eSIM she has contacted the team that would sort it out in the next 24 hours and the team who she raised it to will contact me once it is fixed  ... View more

The lady technician that installed my Sky broadband and TV package on Monday, the 14th of September was exceptional and beyond my expectations. Nothing was too much trouble. She clearly explained and helped me set up my Wi-Fi TV broadband. Nothing was too much trouble. Please make sure she gets recognition.  ... View more

Had a wonderful call with Alexander from Sky who was super helpful and so joyful and kind - really appreciate having someone so helpful and kind to talk to! Thank you Alex!  ... View more

the lady technician that came to install my new Sky broadband was absolutely fantastic and beyond my expectations. Nothing was too much trouble, very neat very tidy and helped me get my new installation up and running with attention to detail. I really hope she gets to see this appraisal and she gets a pat on the back from her manager. She is a credit to the team.  ... View more

I would like to give a huge thank you and praise to Martin from Sky for the fantastic help and support he gave us with our Sky box   We had been experiencing problems with our Sky Q box, but Martin was extremely helpful, patient and professional throughout. He took the time to understand the issues we were having, guided us through everything clearly, and ultimately resolved the problems for us.   It’s not often you come across someone who goes above and beyond to make sure a customer is genuinely looked after. Martin is a real credit to Sky, and his excellent customer service made a frustrating situation so much easier.   Thank you, Martin, for your patience, professionalism and for getting our Sky Q box working properly again. Your help was very much appreciated! ⭐⭐⭐⭐⭐ ... View more

I'm the first to complain when things go wrong, which they did yesterday with regards to some sort of block on my account. After being passed to my 8th representative and a 2 hour phone call I got through to mark. I'm a diamond VIP sky customer and without doubt this is the best customer service I can remember receiving from this company. Mark went above and beyond to resolve my issue, he said he'd call me back tomorrow (today) and he did. But he called me having resolved my issue which no one in the previous 5 months had managed to do. I just feel this sort of customer service really sits well with customers, and to be honest if it wasn't for him I would have left sky. Absolute credit to the company, and a real asset that the accessibility team should be proud of. Thank you mate again, genuinely, brilliant employee and I hope your boss sees this. Dan  ... View more

Just want to say a massive thankyou for the 10/10 service ive got from mark who i left in a rather sticky situation. He spent alot of his time sorting it out and managed to clear alot of debt on my account which was unapplicable to my situation. Mark you are a credit to sky and its really apprecaited. Unfortunately, I accidentally hung up before the customer survey came up and I really hope you see this. ... View more

Thanks you to Yanga,polite,helpful when helping me to improve my sky internet deal. 5* service AndyFergie ... View more

Having watched golf on tv for many years, the current British and Irish golf commentators are all excellent. Not only are they very knowledgeable, they make it a pleasure to watch, of course their wonderful sense of humour adds an additional flavour! ... View more

A massive thanks to Fouzan who helped me with my billing query he resolved the issue so quickly and managed to get my bill back to the correct amount. I had recently purchased 2 new phone plans and my sim details had got mixed up. Fouzan was so quick to resolved the issue and offer resolution advice.  ... View more

I've just been on the phone to Suleman for around 45 minutes in total and he has been nothing buy amazing. He was pleasant to deal with and took the time to make sure that I understood every single instruction that was required of me. Anything that couldn't be done he spent time explaining why and what the solution was.   I just can't say enough good about him. He went well and truly beyond my expectations. If you get the chance to deal with him, then consider yourself in safe hands. Thanks Suleman! ... View more

The sky broadband engineer came out to set up our WiFi and was so helpful and friendly. He even travelled to meet another engineer to get us a broadband box (as ours hadn't arrived yet) and just went the extra mile to ensure we were set up ready to go by the time he left. A great man and a credit to Sky! ... View more

Wanted to shout out to Karl who I spoke to on Wednesday. Problems with my phone connecting to new hub.  He helped me so much as not a tech person. Very patient and now up and running.  Thank you so much. Hope this gets to his manager ... View more