Send Thanks to Sky

A thank you to the excellent service provided by Michael Sweeting based at your Newcastle office who helped us wonderfully.  He went above and beyond and did so professionally, delivering on exactly what he said he would do and in the timeframe he outlined. He stayed in touch and kept us informed throughout. We have come to experience this as the norm with Sky which is to say our expectations are always exceeded. There were others involved but I did not get their names so this is a shout out to all involved, your competitors could learn a thing or two from your approach to your customers. Thank you! ... View more

Just off the phone to Richard (been on a call with him for an hour and a half 5.54pm 11th Feb - think the call was transferred to Richard from another advisor about 6.25ish). He sorted out a whole pile of stuff for me and was so lovely and patient and helpful. It was great talking to someone who really knew their stuff and took the time to make sure everything was sorted. I hope this gets passed onto him so he knows what a brilliant difference he made to my day - he went above and beyond to create a fantastic customer experience. Before that I have to say I was no big fan of sky customer service (as have repeatedly been given misinformation and fobbed off eg I was supposed to be given a call back by someone called Eden who I called at 3.24pm 10th Feb on the customer service line - didn't get a call and the other person I spoke to before Richard looked up the wrong account!).  Anyway - much thanks and gratitude to Richard who has helped to preserve my sanity 😊 you rock!  ... View more

I recently moved into a new build and arranged home move with Sky, I planned for the engineer to install it but had to rearrange due to work commitments. However, upon doing so I made an error and booked this for the next month. Myself and partner were debastared as we had already waited three weeks for this.   I contacted Sky and spoke with an advisor called Sarah. Sarah was very helpful and managed to arrange an engineer to come out the next day. I can honestly say that Sarah is fantastic at dealing with customers. I think call advisors get a lot of slack doing the job they do but she went above and beyond to resolve my issue.  I am so happy with the service provided by Sky so wanted to say a massive thank you to Sarah!  ... View more

Just wanted to give a big thank you to Emily who got us a much better deal on our sky package, she was very thorough and helpful. Couldn't find a rating survey so I hope this gets back to her.  ... View more

Hi I recently called your call centre and had a very helpful happy person. Thank you to him for fixing me problem and thanks for the great job done. I'm a VIP customer and it's people like him why I stay with sky.  Please make sure he gets a round of applause. Kris   ... View more

Just want to thank the sky engineer who turned up to install my Sky Q equipment. Pleasant chap, explained everything ,no mess and completed the job quickly  and without any drama. Great customer service 10/10. ... View more

Hi , Ive recently changed over to Sky broadband and TV after being with BT for over 25years.  I was very apprehensive about changing broadband supplier as a house without wifi and kids is not pleasant! I was so impressed at the regular updates I got leading up to my go live and with the Engineer who installed it that I just had to say a massive thank you to Sky.  The whole process was managed professionally and seamlessly, I even had a Sunday instalttion for my Sky TV.. I phoned the sky helpline with a small quesry afterwards and your Agent Linda (LA506) was eceptionally helpful and an abolute pleasure to deal with, she even helped my partner with his sky account on the same call and updated his package and even saved him some money. .  Cant recomend you guys enough.  Thank you for an A star service!! ... View more

On 23rd January '20 I phoned Sky to let you know I was moving house. I was dreading having to make the call because I expected the usual 25 options from an ansaphone before I eventually got through to someone abroad. How wrong could I be? The phone was answered promptly by a real person in the UK, and they put me straight through to the right department. I spoke to Ryan, who couldn't have been more helpful. He was fantastic, very courteous and  very helpful, and a real credit to Sky. He took the time to try to find the best solution to my circumstances, and offered all sorts of options I didn't know we're available. I came off the phone a very happy customer, so a big thank you to Ryan. I expected/hoped for, a follow  up email from Sky asking for customer feedback but I didn't get one, so this is the best I can do. I give five stars to Sky and five stars to Ryan  customer for his customer care. ... View more

Hi   I just wanted to say thanks to Paul who I just spoke to about an issue with my account.  He was polite, helpful and honestly seemed to care. Customer service like that is the reason more and more of my services are moving to sky.    Thanks again  ... View more

I've just been talking to a member of your team.  Kirsty.  She was able to assist me with my billing problems and was extremely helpful and professional.  I think I cut the call off too early to answer the questionnaire or whatever (whoops), but felt I must pass on my thanks to her and to let you know what a credit she is to your customer service staff!  This has honestly been the best experience I have had when calling sky.  (Having been a customer for 20 years, I've spoken to a few people there).  Having literally been frustrated when calling a different company minutes beforehand, Kirsty was precise, understanding, professional, friendly, kind, considerate and a refreshing joy to interact with.  Thank you so much!  ... View more

Hi, just wanted to say the agent who set up my account a couple of days ago was excellent, would have scored him a ten but i missed the calls from you asking for feedback.  ... View more

On 10/1/20 I spoke to a gentleman who was extremely helpful at solving my problems, helped me with lower my bill as it was becoming an issue. He couldn't have done more to help. Very polite and friendly. Unfortunately I didn't catch his name. At the end of our conversation he did say there would be a text message sent out that I would be able to leave feedback on and I told him he would recieve the recognition he deserved. Unfortunately no text arrived. If there is any way of checking records to see which staff member assisted me and pass on my gratitude that would be greatly appreciated.  Many thanks, Ken  ... View more

Hi  Just wanted to say how fab the engineer was that came to my home today.  Really went above and beyond, service was incredible, felt like I had an old friend in my home. recommended some more sky products that would suit my family. overall such a great customer service    thanks  ... View more

I Sky about an hour ago and spoke with a lady called Hannah, she was absolutely brilliant, responded to my questions perfectly and sorted me out with everything I needed and more.   She mentioned that there would be a survery at the end of the call, we said bye and my automatic response kicked in, I ended the call.   My feedback on the survey would have been extremely positive, this individual demonstrates great customer service and is a perfect representative for the organisation.   I've not received a text or emil request for me to complete the surrvey, if I do at some point I will complete it.   Mark O'Brien     ... View more

Hi I'd like thank Elaine from the sky team so much for how she dealt with me with my purchase of my I phone 11 she was so nice and so helpful trying to get me the best deal she could, I never got an email rate my experience, if u could send one to **email address removed** and not **email address removed**, just she gets all the thanks she deserves , kind regards Alistair  ... View more

Hello SKY    I would actually like to send my thanks to a BT Openreach Engineer who after multiple visits by other engineers finally solved our issue because he took the time to do what needed to be done which other engineers avoided.  How can I get this feedback to this engineer and recognition by his management team??   Can I also say a huge thanks to the Sky Broadband customer service team who on so many occassions tried their very best to help with this issue but were limited in the fact that it was the lines outside that needed replaced, this was ongoing for years and took many phone calls to have resolved.     Kind regards, Angela Muir ... View more

Hi Sky, I wanted to take the opportunity to thank Becky who dealt with my call on Saturday morning around 10.50 .  I think I was meant to stay on the line to leave feedback about her. I'd hoped I would receive a email or text to do so.  Nothing so far.  As you can see her help on Saturday has made such an impression that wanted to let you know as soon as I could how grateful I was she took the call.  Becky was fantastic. She took the time to listen to what I needed, knew from the start she could save me money and ensured I understood everything that was happening with my account.  It was a fun easy going and genuine conversation and I felt Becky really was invested in making sure I recieved the best deal possible.  She is a credit to you and I can't thank her enough for her help.   All the best    Clair  ... View more

A League of their own European - PURE GENIUS! I can honestly say hand on heart I have never laughed as much in my life. Alan Carr - 100% the funniest person! Please please please ensure he is a regular on the show - guaranteed ratings winner. Worth the Sky subscribers' money! Thanks SO much.  ... View more

Hi,   I would like pass some positive feedback to one member of the sales team in the Ultrafast department, I think her name was Laura and was from the Leeds office but am unsure.  I had put through an order on the Black Friday deals in November, however, the adviser has put through the order on the wrong line (we have two active lines in the house). Once I had realised the wrong line was being taken over (my brother had been contacted by BT saying is he sure he wants to leave) I contacted Sky and advised them the wrong line was being attempted for a takeover and was told I would have to cancel the broadband order, wait for 24 hours and an adviser would call me back to re-order at the same price. I went ahead and allowed him to cancel the order and was called back 24 hours later, however, once called back the adviser tried putting through the order and told me I could not get Ultrafast, which I said is incorrect. He then spoke to someone and I was passed around, to then be told you coud not have a Sky and BT line coming into the house so I could not have broadband. The next day I then spoke to BT who told me this was a lie and that it is possible to have both, so I then called back and was transferred around, eventually getting through to someone in the sales team in Leeds, but who was unable to take Ultrafast orders, so asked one of their team mates to call me back, who was the lady I would like to give credit to. The lady called me back on the 14th December and was on the phone to me for over an hour. She was very patient, ran into the same problem as the previous person but did not give me an excuse, instead tried many different workarounds, then got her manager over to help and sat on the phone talking to me. She was very pleasant and a complete joy to speak to, plus completely honest and not rushing me off the phone, a breathe of fresh air compared to a lot of the people I had spoken to.   Many thanks to her for sorting it all out for me. William ... View more

Hi Sky Team,                  I recently had problems with Sky Q. The WiFi connection between my Sky Q Mini box and my main Sky Q box was faulty. The first engineer suggested another booster box making it two between the two Q boxes and whilst this worked while he was at my property it didnt last long. The Sky  mini box kept losing the signal and picture freezing and a blue screen on the tv saying there was no connection. The engineer aldso fitted a new dish as the existing one was rusty. A second engineer was called and he showed on his laptop that the pie chart showed the wifi signal was not getting through. so he moved the booster boxes nearer the mini box and the pie charts then showed green so everything was ok but he said it was on the limit and the best solution would be to hardwire the main Q box to one of the boosters, This was not acceptable to me so I he left as it was near Xmas and the mini was working ok. The mini box was not used much during Xmas as my aged parents who have use of the mini box were downstairs with us. Once they had moved back upstairs of course the tv picture kept breaking up as before. So I contacted Sky once more and spoke to a very helpful adviser(Leanne) and she arranged for another engineer to call the very next day. He duly arrived and sure enough his laptop showed that the wifi signal was poor. He said the only cure was to hardwire. He himself did  not like the idea of a hardwire indoors but had a look outside and between us decided to run a cable outside and around the house using the bargeboards just below the guttering. I have a large L shaped barn conversion and he used the hole in the wall that the original twin wire cable is used from the Sky dish and with cable clips worked his way along along until he was at the opposite end of the house where the mini box is located. drilled a fresh hole through our two foot this walls just behind the mini box. He then proceeded to fit the connecters to the both ends of the cable and then plugged in and hey presto all fixed so he collected all his equipment up including the now not needed booster boxes. He still was not finished as he then used a silicone sealer on the outside of the holes in the wall. I would like to say that the engineer Tom went behond the call of duty as he was outside up and down the ladder when sometimes it was raining and determined to get the job done. I cant praise him highly enough!!  This is in no way a critisism of any of the other two engineers its just that Tom finally fixed the problem. So finally thankyou Sky! Regards, Ray Cackett ... View more

I recently moved home just before Xmas after having a baby. I rang sky rather late after moving to get the broadband sorted. I spoke to a Sarah on the phone. She was sooo lovely. Please can you pass on my thanks. She was very friendly abd helpful. She arranged everything quickly for me. I received a few boxes In the post a few days later but as i was still unpacking from the move I never got round to opening them. I assumed one was the router and one the Sky Q box. I have only just opened the boxes to find a lovely note and Yankee candle gift set. It took me by surprise and I am so grateful!! Thank you Sarah and happy new year 🙂  ... View more

This is more of a thank you to one memeber of team at Sky. I had quite poor customer service from sky which started from October when I noticed a large Sky bill. I asked for itemised billing for the previous 3 months and was promised them within 2 weeks. When the didn't arrive after the 2 weeks I chased again and was told the same. When I chased for a third time I was hung up on by a rude member of team and when I rang back and made complaint the team member I spoke to was lovely took all the details but never followed through. Just before Christmas I decided that even though I had been with Sky for some years this had taken its toll and it was time to move on. I rang with the intension to leave and not even discuss the complaint but I was put through to a team Member from complaints by the name of Chris. (Well my Grandson was as he speaks on my behalf). He recognised our frustration when asking why we wanted to leave and he empathised and apologised  which is what we needed not sympathy! He asked if we would allow him to see what he could do make it right. So we did. He went back and rectified step by step each isssue and gave feedback to the relevant teams where needed and credited our loyalty to Sky. He even called and checked back a few times. Chris single handedly restores our faith in Sky and he is genuinely an amazing member of team and this feedback needs to given to him but not only that his service should be set as the standard. We didn't get the text to leave feedback but it was important to give it. Thank you Chris on the behalf of Sky ... View more

Hello can I just say how happy I am with my installation of sky q and broadband. Laura the  engineer that came to install my sky q is a credit to your company. She was very helpful, polite and very caring whilst installing a A class Job. I lost my son who sadly ended his own life May 2019 which is why me and my other son had to move to our new home. I was in tears when I received a box of Yankee candles in the post from Laura and your sky team. So thank you all so much it means a lot to me and I will think of my son every time I light a candle. Please could you forward my thanks on to Laura. Forever grateful  Nicola Hall     ... View more

want a big thank you to a lovely lady on phone today at 5pm.as my TV have block on when i told her i made lots of payment online as she say you phone us many time of this.when i telling her that few people made a lier about you can't put me back on so she read the note she read it & she told me i see you got epilepsy  i say yes i have one today due stess all this.so she say im sorry about it what i can to do is put your service back on so you can clam down your stess.....she was so lovely please please pass it on to the customer service manager  ... View more

I too want to pass similar compliments to Jason who resolved my query and very politely just before Christmas. Thank you ... View more

I wanted to say thanks to Dylan for helping me with getting the right sky package today and I'll give him 10 out of 10 service made feel really comfortable even had a general chat about stuff.. wondering if you can pass this on to him.. I was waiting for the survey questionnaire .. but nothing has come through on my number or my email kind regards Mr Burgess ... View more

Dear Sky, we have had issues with newly installed Sky Q connecting to a minibox complicated by our EE broadband. Pleased to report that the booster has done the trick and Q is working great - it deffo is a superb product! my reason for writing though is that the last month has been extremely tough as our young son has undergone a Stem Cell Transplant in a London Hospital, my wife and I are taking it in turns to travel to look after him which is making our lives extremely hectic. To get the Q working my wife was dealing with a chap called Shaun just before Christmas, and he sensed that we were under a lot of stress.  Not only did he go the extra mile to help us, but he also arranged for a bunch of flowers to be delivered to my wife, which absolutely made her day. She’s never been so happy to get a bunch of flowers from me!! So, a massive thank you from us, we’ve never known customer service like it and it’s won us over, we’ve been Sky customers for a long time and you’ve got us forever now! I’m not sure this forum was the best place to post but couldn’t find a social media page and wanted to share the love and pass our thanks to Shaun - please find a way to get the message to him. wishing you all a happy new year. Ben and Nicky   ... View more

Hello, I spoke recently with a young lady in Glasgow whose name was Sophie. we discussed  various options regarding my Sky account.  Sophie was extremely helpful and able to  assist with my  concerns. As a result I decided to  remain with Sky for the foreseeable future. Many thanks Patrick Clarke ... View more

Thanks everyone involved in recently issuing Amazon voucher. Nice early Xmas press. ... View more

Want to thank Adam he was very patient with me during the week for about 20/30 he helped me get my skyq mini box working he a credit to ye 👏👏👏👏👏👏👏👏  ... View more

Our Q box died the on Tuesday and despite an initial estimate of 30 Jan 2020, your engineer fitted two new boxes today.   I think it was Laura that helped me and she was a legend.   She kept in touch, let me know what was happening, sorted now tv codes and got our boxes fixed this side of Christmas.   Awesome customer service guys.   I don't know if you give an x mas bonus but Laura deserves one.   happy to provide more details.   great job. ... View more

Hi there, I have looked everywhere for a way to send some feedback to Sky but I can only find this feed. @Federica-C  I have noticed you're the main Sky employee on this feed and would be so appreciative if you could confirm the following has been passed to the appropriate line manager so that Emily gets her recognition.   Emily, a Sky engineer, visited our home on the evening of Tuesday 11th December in the DN20 area. She provided some of the best customer service we have received, especially after receiving shocking service from a Cube engineer a couple of weeks earlier which had given us very little confidence in Sky. Emily was knowledgeable and you could tell she wanted to do everything she could for us. She checked everything, made sure I understood and also checked what the issues were and talked through things with me. She corrected any mistakes made previously and also tidied up the job and did a very clean and tidy job. The broadband is working brilliantly now and we're very pleased with this but just wanted to say, regardless of that, we were very thankful of Emily's help and service - it was refreshing! Very friendly and efficient. Thank you! ... View more

I just wanted to pass on my thanks to Kevin Roberts who installed our Sky TV this morning in Flintshire, North Wales. Kevin went out of his way to make sure the dish was installed on our chimney where we wanted it rather than on the wall and he made sure the wires were hidden behind the drain pipe. It was a really neat job. He then spent extra time making sure the set-up all worked for us. First class customer service and a nice guy to deal with too. Thank you! ... View more

On Dec 3rd 2019, a lovely engineer called Katy replaced my SkyQ box.  My husband has Alzheimer's disease and was treated with respect and kindness by Katy.  This week we received a Christmas hamper from her wishing us well.  This gift came at a time when I was feeling very low after a difficult, sleepless weekend with my hubby, and I would love for Katy to know just how much appreciated this was and how it lifted my spirits.   What a lovely, thoughtful person she is. If there is a  Sky employee of the year award I nominate Katy.  ... View more

I would like to say thank you to  Mike, who works in the Fareham podium in Fareham and deserves to be recognised by Sky, @Anonymous  During my enquiry  I did not at anytime feel pressured into making a decision.  Mike was very professional and kind.   An absolute credit to Sky.   Once again, thank you Mike.  ... View more

My thanks go to Alexander (Alex),  a SKY EXPERT who advised me what action to take regarding changing a call package to Sky Pay as You Talk. He is a credit to yourselves. Gve him a Gold Star.   ... View more

I called Sky on 27/11/19 for help with my subscription. This adviser I spoke to was great! I couldn't fault him. He was helpful, friendly and knowledgeable. Unfortunately I misplaced the bit of paper noting his name. Please pass on my thanks for excellent service.  ... View more

Hi,   I just wanted to say a massive thank you to Jessica on the customer services team in Ireland. She was friendly and informative and most of all, extremely helpful. If all of your employees work like she does, you must have a stellar team.   Many Thanks, Jerry  O Donoghue     ... View more

Hi I would like to send a big thankyou to (excuse my spelling ) Kieran Balhaller ? The service this adviser gave was above and beyond our expectations.  When we made our call to sky  to look at our package this adviser made us feel like nothing was too much trouble, he has excellent product knowledge and asked questions appropriate to find a  package to suit our needs. .  He is an absolute example of superb customer service polite, efficient and a credit to sky. Thanks again. Joanne Squires ... View more

 I joined Sky recently from Plusnet. I had a nightmare with Plusnet. I am writing now because Plusnet have a blog on facebook where they advertise how wonderful they are but hundreds of comments suggest otherwise and there are some horror stories. Sky made the move easy and did everything. I joined over the phone and talked to Hassan but I don't know his last name. I was on the Sky website and he took me through the options until I chose the package I wanted. Everything went so well including having apps before the changeover and the engineer came and did a great job as well. During our discussion my internet kept failing (hence the change) And since joining I have not had a problem. The odd occasion maybe for a few seconds but I have a cheaper package now, lots of channels, great internet connection and someone to talk to if needed. Sky really has improved and I am so glad I switched. I am not getting earache from the family anymore because they can connect in their rooms which was a real issue beforehand. This is a real service where a provider does what it says it will do. Thank you Sky......Mary ... View more

Great.. Thank you..   All the best ... View more

Hi,   I just got off the phone to a Sky represntative: Ellie and she was exteremely helpful an polite. She asked me to leave a feedback on the survey that was going to come up after she finished talking to me. But forgetting this and as per usual when finishing a phone call, I put the phone down. OOOoooopss.. My sincere apologies for this Ellie.   I am unsure how i can leave a feedback now, now that the phone call has ended.. Any advice?   Sky news to continue with this kind of great customer service and they will got more customers.           ... View more

I forgot to pass on my thanks in this thread for how my Sky account was set up after I had left for a few months.   I dealt with a guy called Samir, who was completely on the ball with my request and gave me a good deal on selling me a Sky package without wasting my time in offering me products and services that I clearly didn't need.  I told him what I wanted, and he gave it to me and communicated in a clear, concise manner. ... View more

I would like to say a big Thank you to a lady that was a great help, her name was Morgan she sorted my problem out with no bother at all, you could tell that i was important to her amazing Thank you Sky. ... View more

Have had visit by Sky engineer today and he solved our problem really well - went out of his way to get our new satellite dish up and running and all our sky Q boxes re aligned to complete satisfaction - lovely lad and a job well done - thankyou Fran Brotherton SKY VIP  ... View more

I would just like to say a HUGE thankyou to the service agent that helped my son tonight, to re connect his beloved game, after 2 days of connection issues. His name is Vic (60PVT10), he stayed on the call for 2 hours and went through absolutely everything possible, until the issue was finally resolved. He actually stayed on the call after his shift had finished, for a full 40 mins !! That was way above and beyond and customer service at its finest. From myself and my son....a very big thankyou !! ... View more

This is a message to Meg in customer service. I phoned to see if there was anything that could be done with my account. Meg was polite and professional, and after a little chat, she was able to do deal that completely blew me away. Thank you Meg, I'll be continuing to tell people Sky is the TV package to go for. ... View more

Hi, I had such a pleasant experience as a new customer tonight that I felt the need to share my appreciation and hopefully this can get back to/help reward the person I spoke to. His name was Jonny and he was solely running the sky twitter account tonight. Within 45 minutes of my tweet I'm now a new sky customer and he honestly was the most easy going and helpful person I've ever spoken to on a customer service call.  Often you speak to someone who is robotic however Jonny just made the whole process easy and completely painless with general chit chat and everything explained fully - he's an asset to sky, especially at half 6 on a Saturday night ! You deserve a bonus 🙂 thanks again !  ... View more

I spoke with someone at sky as I was having trouble paying for the tv service due to health and work related issues. The fellas name was I think Andy (possibly from Manchester, ex marines I believe) and throughout years of speaking to people on phones I have never experienced anything like it. He was brilliant, so helpful, really listening, connecting  and demonstrating great understanding. He really cared. He deserves some kind of award. I'm not sure if they have that kind of thing at sky. Anyway thank you - you really made a difference, not just for the practical help but for giving me perspective as well as showing empathy and kindness.  ... View more

Hi, I had to contact Sky Customer Services yesterday to query a product that I had upgraded to during your Black Friday promotions and offers. After a very quick and efficient initial discussion with one of your staff I was transferred to a Scottish lady and I am pretty certain her name was Shavaughn or possibly Siobhan. My sincere apologies if the name or spelling is incorrect. I was certain that I was told that I would receive an email to be able to provide feedback, however as yet I have not received this email. So therefore I will provide the feedback here. The person I spoke to was absolutely wonderful in all respects. She fully understood my problem and provided with me with all the information I required to make a decision. She was also so friendly, witty and charming. So a huge thank you to this person for all the help she gave. A real credit to Sky Customer Services. Kind Regards Martin Spanswick ... View more

Rang CS yesterday after an initial connection with a young lady  (and to my shame I have forgotten her name) she sorted me regarding a problem with an old MySky ID then admitting she wasn't "Technical" passed me over to Anthony. He quickly summarised the line problem I had been experiencing and said he would run a line test which would take around 4 mins...we got cut off 2 mins in.   This morning connection was dropping all over the place and I was going in loops around Sky self diagnosis. after checking unplugging resetting and  cursing Sky roundly (I'm old gimme a break) The landline rang. It was an engineer saying the problem was fixed and it had been a break in a cable at the cabinet. So apologies; for the underbreath cursing of Sky and forgetting to note the young lady's name after she guided me through something that had been a hassle for around 5 months. Big thanks to her, and to Anthony and the un named engineer.    Grumpy Dave   ... View more

Hi A guy called Simon helped me set up my broadband perfectlty today. he was a pleasure to deal with. i sadly didnt fill in survey to give him credit, i pressed the wrong button. please pass on my thanks  ... View more

To Jamie (or James)from the retentions team Couldn't do the survey after our phone call today, but I would like to say a big thankyou for your help. Very helpful, polite and friendly. Thanks again👍 ... View more

HI,  I just wanted to say a MASSIVE thank you to one of your wonderful employees, a lovely scottish lady called Kelly Ann who i spoke to last thursday afternoon(the 7th) in i believe the cancellation department. I never got an email to supply feedback and so thought id message on here. She is an absolute diamond who sorted me out with an amazing deal ( much better than i expected). She was very friendly, clear and helpful during the entire phone call and i was over the moon with what she accompished for me.  Again a MASSIVE thank you Kelly for your help , your an absolute star and a credit to sky.    Grant  ... View more