I'm quick enough to moan at Sky when things go wrong, so for balance:
My Sky Q touch remote was playing up, not recognising touches etc. Went online and saw that I could get a replacement for around £40, which while not cheap wasn't as criminal as it could have been. I then came across a post on this forum, with a link to request a free replacement. Five minutes later my request was confirmed, and I got an email saying it would be with me in 3 to 5 working days. That's fine, I thought.
However, it arrived the next day, less than 24 hours after my request. So thanks Sky, that is outstanding customer service! Now, if you could only do something about the £104 a month I'm paying ... 😊
