I'm the first to complain when things go wrong, which they did yesterday with regards to some sort of block on my account. After being passed to my 8th representative and a 2 hour phone call I got through to mark. I'm a diamond VIP sky customer and without doubt this is the best customer service I can remember receiving from this company. Mark went above and beyond to resolve my issue, he said he'd call me back tomorrow (today) and he did. But he called me having resolved my issue which no one in the previous 5 months had managed to do. I just feel this sort of customer service really sits well with customers, and to be honest if it wasn't for him I would have left sky. Absolute credit to the company, and a real asset that the accessibility team should be proud of. Thank you mate again, genuinely, brilliant employee and I hope your boss sees this. Dan
