Send Thanks to Sky

A big thank you to Gill at sky customer service could not wish for a better lady kind ,understanding  and helped get my service up and running you are a credit to sky . Thank you so much  ... View more

Just spoke to Dayle (from NI by the sounds of things) in your broadband support team this evening about a major broadband outage.  He was phenomenal, best customer service I've received from any company in a long time.  Listened to my issue, couldn't see the issue initially but was like a dog with a bone checking every avenue and option possible.  Felt listened to, helped and a really great guy to chat to.  Thank you Dayle!        ... View more

I wish to thank Scott who sold me  a sim only deal for my husband. He spent time explaining how the scheme worked. He was very pleasant and professional. He said I would receive the sim before Christmas and I did considering I contacted him on December 22nd I was very impressed. I would like to find out how Sky can commend Scott on my behalf or will he never know that I have acknowledged his service.   ... View more

Hi,  I was so pleased with the exceptional customer service when speaking with a Sky colleague on the phone last night. I wanted to ensure that the colleague who assisted me was recognised for his great work - how can I go about doing this? I was upgraded to Silver Sky VIP but was unable to use the Sky Go Extra reward on my PlayStation 4 Console. I called Sky and Ryan (Irish gentleman) was amazing! He patiently assisted my partner and I with clear, professional instructions. He was very friendly and made the whole process actually enjoyable  - he was informative and helped us both with solving the Sky Go Extra problem on the PS4 console and redeeming a free film on my smartphone. I would like Ryan to receive recognition for his excellent work if possible. Please can anyone help?  ... View more

Please thank Craig for me he installed sky q for me today and did it quickly and efficiently and was even early  he even stapled the cables down for me and did a very tidy job  Thanks Craig    ... View more

Thankyou excellent service today from customer service   Stay safe guys and a Happy Christmas   Sian ... View more

Excellent service today from Sky - keep it up ... View more

Sashi today helped me to fix my sky box to allow me to change the volume on my television. He was very patient and knew exactly what to do. His service was exceptional.  ... View more

Just wanted to say a massive thank you to Tracey (in Scotland) in the mobile team who was extremely helpful and brightened my day. Excellent customer service. Highly recommended  ... View more

I wanted to say a huge thank you to Lesley-Anne from Sky in Glasgow. I was meant to receive a call to give feedback and I still might, but it hasn't come through yet. She is an absolute credit to your company and I really enjoyed chatting with her. She quickly resolved my issues and couldn't have been friendlier. We need more Lesley-Anne's in the world.  Please pass on my thanks and wishes for a wonderful Christmas.  Colin Storrier     ... View more

On 1 Dec my elderly parents got sky broadband and tv and phone installed by Graeme from sky- he was tidy and reassured the oldies how to use the remote and how they would love certain programmes- he was excellent and then when phone didn’t work and we called Jo on your Helpdesk he was brilliant too - he was only 17 but spoke us through how to reboot the system and it worked - he was a lovely friendly kind lad too - have had excellent service throughout- thank you ... View more

Thanks Sky team for an amazing experience upgrading to Sky Q. From initial call to renegoiate contract, probably the most straight forward telephone call I have ever had,with Sky. Told him what I was looking for and why and just told me what you could do rather than the previous questions of what do you watch do you know what you are giving up etc. Then despite my concern it all just happened as promised on this call in terms on what emails I received and when, when I would receive the new viewing card and when the engineer would contact me. The engineer turned up spot on time at 8:00am on a very wet Sunday morning. You would not know, professional chat at the beginning of what would happen then he just go on with the installation. Despite getting soaked changing the dish he was still cheerful and informative on talking me through the new features and setting up Netflix.  All at a safe distance, it was all Covid secure and he took this very seriously. ... View more

Hello  Just wanted to let you know that I received one of the best customer service calls from your agent Curtis on Friday 11th December. I had received an email about my broadband contract ending soon. I rang sky to see what options were available to me. I dealt with Curtis, what a pleasure, he explained everything to me and didn't try to over sell. Everything was offered to me and left with what I needed. Curtis was polite, informative, understanding and showed great empathy. Made me feel like a human, great credit to the company. Please pass on my thanks to Curtis.    Tom White  Parkend  Lydney  ... View more

We had our Sky Q installed on 10th December . I didn't get the engineers name and my husband can't remember! However, he was fantastic, super friendly and helpful. He made my day.. thank you!!  ... View more

Hi we had our skyQ installed yesterday.. the engineer was amazing!! He had the best customer care skills .. he was so friendly and helpful. He made my day!  ... View more

Hi - we had an engineer come out today who was the best. I was trying to find a way to send something to Sky to give him a top rating but can't find any other way. Sadly, I can't remember his name so not sure if someone can look it up based on my account and pass along my thank you?   Any tips on how to do this (I've tried calling but tricky to find the right option to get me to the right place)? ... View more

I spoke to a amazing customer service agent today, omg she was just the perfect asset to sky... she was called... barbara ref: bdn01 from Glasgow retention centre, i have never ever come across a sky agent like her in my life, she was just amazing, ready to help and brightened my morning, she should be a mentor and a example to all sky employees if sky want to keep their customers happy ... View more

Hi, Just want to say thanks to Debbie who sorted my home move out very swiftly 😌 she was so polite and answered all my questions with no problem. Thanks Debbie!  ... View more

Hello,    I'm just writing to say thank you to Debbie who helped me sort out a new package on the 09/12/2020 at around 18:20  after my sky box sadly does! She was kind and caring and very lovely to talk to. She was so helpful and even helped me amalgamate all of my sky services and get a good deal on my renewal and upgrade.  Thank you so much Debbie for your kind manner, quick service and kindness!  ... View more

Would like to say a massive thank you to Sophie from the sales team, she went above and beyond to help and provided possibly the best customer service I've ever received. Thank you Sophie 🙂  ... View more

I would like to Kuchi a sky advisor from Cardiff who helped me with an excellent sky package and helped me save money. I was ready to quit sky but he was so helpful and understanding . He was very polite and courteous. Please managers extend my thanks to him. ... View more

Just want to say a massive thanks to Scott and the absolute gent from his team that dealt with my complaint after a week of going round in circles trying to sort my tv package out both of them went above and beyond to sort it and within 24 hours massive thanks 🙏    ... View more

May I say a big thanks to Sky's super fast service. Yesterday my Sky Q mini box decided to completely pack up, I went on my account online at around 9pm ordered a new one which I received today! I've always found Sky's customer service good but this has completely exceeded this! Well done and a big thanks 👍 ... View more

All I did was phone Sky exlaining that as a long-standing TV, Broadband and calls customer and having changed fro Vodafone to Sky, my wife and I were very disappointed that whilst we could WhatsApp from our home but not outside. The lovely Scottish chap whose name I stupidly forgot to ask for, guided me through a 10 minutes process to put in all the right details in Access Point Names and it worked. I have never had anything other than brilliant service from Sky. That's we've been with them for 15 years or so. Thank you Sky ... View more

Thank you to the engineer that came today - John in ME9 area. He was extremely courteous and polite. Shoe covers worn the whole time, explained everything he was doing at every point and checked his work thoroughly.   very impressed.    thank you ... View more

Just wanted to share my thanks with a lovely lady called Taylor! Honestly, in the 8/9 years i've been with sky, iv'e never had anyone as lovely!! Really has made my morning, Honestly the friendliest person! The world could do with a few more alike! P.s - If you read this, Honey, and Coco say hey! 🙂  ... View more

Hi,   We recently had an issue with no signal (2nd time in a month). The first engineer was less than helpful, rude and demeaning.    The 2nd engineer who visited today was exemplary. He was professional, friendly, interacted with my 1 year old and went above and beyond. We had a small issue where the box wouldn't refresh the signal or something like that. He fixed the issue, then checked the dish and noted a tree nearby and said it wasn't getting in the way but moved the dish (and replaced for new) anyway to ensure when the tree grows we would have no issue. He noticed our remote was battered and bruised (due to said 1 yr old) and replaced it, joking with the toddler to leave this one alone.    I hope in the future sky implements a review system for your engineers as the previous one would have needed it but this one would definitely deserve his credit.  He is an assett to your company. ... View more

Just had My Sky Q setup, just wanted to give some great feed back,    The lady that cam to do my installation was lovely, it was her first sky installation with sky,  was here on time at 9am and was gone by 11 am, engineer done a fantastic job, cleaned up after herself as well as following goverment guidelines with correct ppe.    The installation was done to perfection with the cabelling and the sky dish, she also walked me through how too use sky Q,  would highly reccomend sky I'm a new customer and can fault anything,  hope this feedback gets mentioned to who installed my service.  ... View more

Hi I had a phone call with one of your adviser today around 13.30 to discuss my tv package but I never got the email or message to respond with feedback like I normally do! His name was Perry he was very professional and friendly, there was some delay with waiting for a response from his manger but he kept the conversation going and made the waiting time go really quickly rather than being put on hold, he gave me a great deal offering different services, this guy could sell water to the sea  ... View more

Called sky on 25 th nov on behalf of my father  query his bill , i got put through to Margaret who was amazing, so helpful and both myself and my father were delighted with the service and outcome that she provided . Very happy customer  ... View more

I was on the verge of cancelling my entire SKY package after weeks of calling and spending hours in Hold. I finally got through to an amazing SkY VIP team member called Debbie. She was fantastic. After spending 2 hours on the phone and really listening to what I needed I eneded up renewing everything. sky tv, broadband, line rental, x2 new phones. She was amazing. I was hoping some kind of survey would come through but it hasn't. If she is ever in need of a job in the Bristol area she is hired. Some people are naturally good with people. She is one of them. A true credit to SKY.  ... View more

Top top service from Sky engineer Wayne.  He truned up on time and could not have been more helpful. He quickly identified the main problem and sorted it out, and took the time to make sure everything was working properly. It makes such a difference when you receive a great service, which is so unusual!   ... View more

Dear Sky I wanted to say a huge massive thank you to Steven from moving home department. I have recently gone through a really tough time trying to shorten it up: I lost my 15 year old  nephiew 3 weeks ago and wasn't able to see my family or be on the funeral as they are in a different country, then this week I was about to move to new house fully furnished so I scraped our old furniture just to hear 3 days before move that it has been decided to not rent the property  after I already payed deposit and first month rent... I stayed on my own with two kids and no furniture no beds no sofa no table, as I already arranged for sky to move my  broadband to new property I had to quickly cancel that, i called Sky and I literally broke down saying about all those troubles, like working on a Covid ward wasn't stressful enough...I cried and I doubt I was making a lot of sense, Steven was so helpfully and so understanding bless him. I was really close to breaking point as at that point myself and my kids were at the risk of becoming homeless giving a leaving notice to my current landlord I litteraly felt like things gone horribly wrong and I didn't know what to do.  Steven listened to it all so very patiently for which I am so very grateful. Yesterday someone knocked at my door and left a parcel I didn't expected anything so I was slightly confused just to opened it and discover it is from Sky! Christmas parcel with biscuits mince pies and other festive treats this time I cried but not from sadness but from the fact of how kind Steven is. I wasn't expecting that at all. Dear Sky you do make things better for other people, and you are so lucky to have people with such a big heart working for you. A huge massive thank you for all  that you do and for a fact you haven't lost your heart.i have been with you for 6 years and I hope to be with you for many more years to come. If anyone ever say that Sky doesn't care about their customers this is a proof that they certainly DO care ! All the best and lots of love from me and my children you have put a smile on our face xxx       ... View more

Big thanks to Jason on the call centre today (in Glasgow) who not only was extremely helpful but got us a great deal - Thanks  ... View more

I would like to say big thanks to Chloe (her ID was CMS25) who dealt with my broadband query really well. I had called 30 minutes prior and the previous advisor was rude and basically lied to me so I had to call back. Thankfully i got through to Chloe and she was excellent. Please pass on my thanks to her and my positive feedback to her manager. 😊 ... View more

I would just like to say a HUGE thank you too a lovely scottish lady called Cathrine who my partner spoke to this evening to try and solve our query! We've had nothing but problems since moving into our new home with sky and was considering leaving unfortunately' we finally got through to somebody and got through to the lovely Cathrine who was super helpful, understanding and took her time to listen to what we were asking without fobbing us off, she was very kind and has made us want too stay with sky now. Thank you again for the brilliant customer service !  ... View more

Hi On Friday 20th November, I spoke with a gentleman in Customer Service regarding Sky Broadband. I unfortunately did not catch his name, but I really want to thank him for his help.   After the issues I have had with my previous supplier on the phone and through messenger, speaking to him was an absolute pleasure. He went above and beyond to make sure that the process was simple. He explained clearly what the package was, what will happen, what I need to do, billings, everything. He listened to my request and needs  and made sure that I got the right package to address same!  He is someone who was invested in his job and enjoyed what he was doing. I have been with Sky since 2008 and have had no issues, and this Customer Service Agent continued this. I felt as if I am being recognised as a customer, not a number. Being loyal is being recognised and not forgotten.  This agent should be recognised for his work. Should be used as a valuable asset to Sky.   Really wished I knew his name? I was speaking to the guy around lunchtime. I am from Tipperary. My name is Sean Mills ... View more

I'd like to say a massive thanks to Tara (I believe her name was and Scottish?)    she was the most helpful and amazing person I've dealt with over any customer service department and from the horrible time I had earlier getting to try and contact someone she was honestly a delight I couldn't praise her enough! As I normally don't leave reviews but honestly made my day.. helped me with everything I needed and more, it surely made me feel comforting and welcome to sky   so thank you a billion times over!  ... View more

Hi  I rang on thursday 19/11/20 regarding my sky package as my contract needed up dated got speaking to one of your team members called Laghan from the team in Wales. I just want to thank him for the great service I received throughout the phone call very friendly, helpful and he was able to get the right package deal for me. I would highly rate and recommended Laghan for his great costumer service and friendly chatting and taking the time to get me the right deal that suited me. I also had a problem with my Sky Q box and Laghan very kindly put me in contact with the technical team that i needed to speak. A great telephone experience throughout my phone call so thank you so much Laghan 😀  very highly recommend 👍 ... View more

Would like to give a huge thank you to ben whos with the customer sales team! Really good to talk to and very helpful! All the best for you  ... View more

I spoke to a gentleman called Tarun today for just over an hour and he was so patient and willing to help it was really refreshing. He went over information multiple times and added/deleted items from the package as I made my decision. These type of advisors are why Sky have loyal customers, after contact you truly feel valued as a consumer.  ... View more

I would like to thank the agent I spoke to today. His name was Craig and he was so helpful and understanding. I rang the sky Ireland.  I had expected a sky survey afterwards but didn't get it so jut wanted a way to say thanks.  ... View more

Work number 1 BAD 05 very helpful agent    ... View more

Hi I just like to say that I spoken to a lovely guy at sky yesterday evening the 18/11/20 named Sam, he was very help full and explained everything, a credit to sky, just wanted you to know thanks Sam  ... View more

I would like to thank Ewelina in the sky Leeds branch for all her help on my return to sky. she deserves every praise for her customer service over the phone and as i told her i have spoken to many companies and i feel they dont ever really care about their customers but more about the customers money. I believe i was put first before anything else and was given an offer that fitted me best for me and my families daily use. she explained every aspect of what my sky package included and what to expect. I can happily say that it was worth the 45 minutes over the phone and we are enjoying are skyTV package. I have recommended sky to many friends and family to which one family member will be making a call to join and i hope that they recieve the same service. ... View more

Dear Sky Team   I had received amazing service today from Garry. I will score him 11 out if 10....   He gave me crystal clear info for all parts of my queries...   Really appreciate for his efforts... Keep it up and stay safe   God Bless   ... View more

Just wanted to say a big thanks to everyone on the Sky teams, both customer service and technical. I'm joining as a new customer and have had a few hiccups but they have been dealt with fast and professionally. As a new customer I'm really pleased to have such good support. Well done everyone. ... View more

I would like to give a special thank you to the Sky costumer service advicer that I spoke to over the phone regarding my bill. He was able to respond and clarify my quiery. He showed very good costumer service was polite and friendly. This goes a long way and changes the way a costumer views the service. Thank You.  ... View more

Hi - my name is Nick, and I have been a customer of Sky for many years at various locations. I moved my contract to BT mistakingly after being sold a pup! I then had to go through a long winded process of reinstating my contract, ordering new equipment to replace the previous Sky equipment I had. I had over a month of delay waiting to receive all the kit I needed due to confusion in the system. I spoke to a. Few Sky operatives all of whom were helpful but there was still no progress. I then spoke to a lady called Marie (@MHU98 her ID which I asked for), and Marie is based at Uddinston outside Glasgow. Marie inherited a really frustrated person in me as I had spent hours dealing with first BT the Sky assistants. Marie picked up my situation, totally owned it and frequently said she'd keep in touch to check progress. Resolving things to get my final piece of equipment took a couple of weeks for her to sort, but her persistence and dedication to the task sorted things today. Throughout what was probably 5/6 separate conversations we had, Marie was a credit to your business. She was patient, thorough, and worked her way through the process keeping me informed all the way. When she said she would call me back, she did so, always at the time she had agreed. I don't know Marie, but if I had a few Marie's working in my business I'd be delighted. She was easy to talk to, always correct with security procedures and each time we spoke she was polite and charming. Her Customer service was outstanding and I am very grateful for all her dedication to help me. PLEASE MAKE TIME TO THANK MARIE FOR ME, if you have a reward or bonus system in place, Marie is more than deserving and I hope she will get some recognition for being such a good ambassador for Sky. Thanks. NICK from Herts.   @mhu98 ... View more

Have a recurring problem with my Sky Q service and contacted Sky on the telephone today. After a very short wait I was put through to Karen who helped me run through a series of checks and changes with my Sky Q box and Mini boxes.  Just wanted to thank Karen for her sterling efforts to get things sorted for us. She was very helpful and patient with me and showed a really thorough understanding of the equipment and systems. Excellent and friendly service which is a real credit to Sky and could teach many other organisations a thing or two! Many thanks Karen!   Best Regards - Ray Widdicks      ... View more

We were giving very positive feedback for a Sky employee named  Michael in the cancellation dept  (we don't know his surname but we do know he is a Celtic fan).  We were seriously thinking about cancelling our contract because of a problem but Michael was extremely understanding and very professional.  He  sorted everything out for us and we are happy to say we are staying with Sky.  He is a credit to your team. If you are able to forward this feedback to either him or his manager we would be very grateful. Thank you Steve & Julie Flann   ... View more

Hi, I had some issues getting Sky to work through my new smart TV and called up today to see if anyone would be able to help and I spoke to the most helpful man, I'm sorry I didn't catch his name but really wanted to pass along how helpful and friendly he was. Hopefully through my account you can see who I spoke to? He really was fantastic and managed to fix all my issues, eventhough I may have gone through to the wrong department as think he would usually deal with people leaving or changing their subscriptions! He really deserves some recognition for being so great! Thank you  ... View more

Life has been very tough of late for many ,a lady at Sky put my faith Back into human kindness.I have been having a few problems with the sky broadband and Nichola who works for Sky has gone above and beyond   to help me.She had monitored the job ,checked up ,communicated with me,spoke to me and has taken so much anxiety away with her kindness and proffessionalism .Im sure Sky get complaints but I think it's so important to let Sky know their staff have been great trying to figure out the fault,Nichola in particular ,you have a 5star member of staff there Sky,please look after her they are hard  to find. Engineers have been great also .Thankyou Karen Golding  ... View more

Just got off the phone with Colin. My contract had run out and he couldnt of been more helpful with explaining and sorting out my account going forward. A genuine pleasure to talk to and wish every phone call was as easy as this one. Thank you again. ... View more

Just spoke to a Bulgarian man about problems with the WiFi. Would just like to say thank you very much for his help. He was very nice and helpful. He deserves a promotion asap ... View more

Hi,   I phoned up this evening re. An issue with apps on my sky box. I called at 18.35 today, and it was the 2nd person I was transferred to, I sadly didn't catch his name.  But he was amazing, and really deserves some recognition, he was on the phone to me for over an hour. But he fixed my issue and we had a really good conversation about Star Wars and Witcher among other things whilst we waited.  He said I was a 10 out of 10 customer. He was a 12/10 advisors, please let him know he's brilliant.    Thank you 🙂  ... View more

I would like to say a huge thank you to your engineer who called yesterday. He was most polite, helpful and patient in resolving my problems with broadband and my hi hi set up. Whilst it took some time to get an engineer to call, the visit was very positive, especially in these COVID times. His name is Mark from Lowestoft and he is certainly a credit to your organisation. Can I be assured this feedback is directed to his manager please. Kind regards john ... View more

Hello   I recently upgraded to the new iPhone 12 Pro online. But there was an issue with my swap returns packaging and rang up to ask to have a new envelope sent out. I spoke to a guy called Carl in Glasgow and he was super helpful. He even took ownership of the issue and sent me text messages to update me with the replacement packaging process and let me know by text when it was sent out to me.    Safe to say the following day the returns packaging arrived and I'm able to complete my swap with ease now. It's rare to have an advisor take actual ownership of a situation and show that they care beyond just the time they're on the phone to you for. Having working in a contact centre before it can be disheartening not hearing you've done a good job so I wanted to make sure he got the recognition he deserved. I feel he really went the extra mile with my query and got it sorted quickly and understood the detriment I'd be under if I wasn't able to send my old handset back in time to retain the value and quote given to me at the time of the swap.    So thanks very much Carl. I appreciate you taking the time out of your days to update me on the case by text. Once again great service from Sky - 10/10 - Adam ... View more

Thank you very much to the Sky engineer who came out last Sunday to do my instal. I cant believe I get text messages to ask out the phone customer services but not the engineer, well done sky installations. ... View more