Send Thanks to Sky

Dear Sky,  I would just like to thank Jess.. JCN25 for helping me sort out my issues with my mother passing away and organising my sky account. I really fellt compelled to write this letter, as I never do this kind of thing..  She was fantastic, and in these very strange times, a pleasure to talk to.  I cannot express my sincere gratitute to her, and her customer care.    Thank you  Jtymusic ... View more

Today on 14/08/20, I called up to discuss my Sky TV, Broadband, Telephone packages that were coming to an end soon, so wanted to discuss potential discounts with someone as I decided to stay on with Sky.  I have been with sky over 14 years, so there is a reason why I always decided to stay on with Sky.   One customer service advisor today was indirectly really rude and condesending i.e. she really didn't think me being a valued customer for all these years and explained I cannot get discounts as I already getting them, but my renewal prices were much higher, and she explained that "I was lucky I was getting discounts in first place".  I was being really nice and patient towards her attitude and then decided on the spot to leave Sky and told her to put me through cancellations, but she said she was more than happy to do this rather than putting me through their department.  Which again highlights she didn't value me as a long term customer.   So I got through cancellations, and I came across a person called Mark Mullan.  He was an angel in disguise.  He was the customer service representative that everyone should be talking to and all those learning from.  He spoke to me like a valued customer, and looked at me individually i.e. my account and history rather than just seeing me as another person on the phone.  He was listening to me and my concerns and why I ended up at cancellations, and he did a good job retaining me as a customer.  He offered a good discount on my package overall, which the original person she said she couldn't do and not saying 'I was lucky to get discounts'.  He talked to me professionally and with a genuine 'human' interest, which is one of the main reasons I stayed, due to his excellent customer service.   I would want his manager and even senior management to acknowledge Mark and if possible listen to the recording as evidence on how he treated me and pass the message on to rest of their team.   Thank you Mark for everything. ... View more

I would like to say thanks to Aaron, the Sky engineer who came to install my Sky Q box as part of a home move on 12th August 2020.   He was ery friendly and hugely helpful in a number of areas. My wife even said that he was the best Sky employee that she's ever known... And I used to work for Sky. Haha.   Please pass this message of thanks onto Aaron as it was a truly excellent service. Especially in the heat that we're currently going through ... View more

Hi, I have just signed up to Sky from Virgin, haven't even received my box yet (it's on delivery) I just wanted to express my gratitude for the excellent level of customer service received from the sales person (Sarah, I think). She was confident, friendly and very knowledgable. I immediately knew I was making the correct decision to switch, it was an entirely pain free and comfortable process (a stark difference from where I am switching from!) I would be grateful if you could pass my gratitude on to her and her manager. She really is excellent at her job. Thanks, Peter ... View more

I would like to say a massive thank you to Donna for all of her help and support sorting out disney+ for us. I have spoken to her several times this week she has been amazing. Everything is up and running as it should be. Her help was greatly appreciated. Was lovely to chat too!  ... View more

The person who helped me fix my TV via phone call was called Anne! She was so nice and friendly and really helped me through the process. She was so helpful and also had a great personality to make me laugh while telling me what to do. So thank you Anne. ... View more

Called customer relations today and spoke to 2 men, Martin and Ryan both based in the same team around Glasgow. Called on behalf of my gran to renew her package and both men were amazing from start to finish on the call, my phone ran out of battery so had to call back once it came back on and still got amazing customer service 2nd time around.  Both myself and my gran feel like both them should get the recognition they deserve with both their manager and higher up. Keep doing what you's are doing as you are doing an amazing job! 10/10 customer service.   Thank you both again, Jade & Denise ... View more

I'd like to give a major shout-out to Kenny (with a lovely Scots accent) who helped me immensely on Wednesday evening. I'm a bit nervous on the phone sometimes, but he was so reassuring, resolving the issue I had, and ended up reducing my bill vastly, whilst upgrading my equipment at the same time. He's obviously an abdolute credit to the company, and he made my year by helping me as much as he did. I don't have any other info on him, but I hope he gets to see how very much he's appreciated. ... View more

  THANK YOU Joe - Accessability Disability Team    Just wanted to applaude the young man (JOE) who works within the Accessability Disability Team.  Joe spend over 55 minutes with me on the phone today sorting and resolving an issue for a disabled relative with mental health issues.  Joe was polite, explaned the processes and went the extra mile to turn what would have been a complaint to a "Thank You"    It's so lovely as a carer and advocate for people with vulnerabilities to be provided with a service of such high standard and understanding.  I don't often find myself writing compliments more often complaints but today I feel that Joe really deserved the recognition.   Thank you  ... View more

We would like to say a big thank you to Jamie who dealt with our problem on Monday morning 04/08/20.  We were supplied with a new router but the multi room tv's would not work, We were previously advised we would have to wait until 28/08/20 for an engineer to call! Which would have left my 82yr old parent living in an annexe without a tv for a month and being isolated due to covid would have been a long, lonely time. I phoned the complaints line and Jamie was so professional and took 2hours on the phone to work through the problem, which he did.  We are so grateful to him for taking the time to sort this.  I  sincerely hope management will take the time to locate him to pass on our thanks as he is an asset to your company and if everyone was like him  within companies, customer services would have no complaints. Thank you Jamie 🙂 ... View more

I want to say a special thanks to Jordan, the engineer who came by my house on 31/07/21. He spent a great deal of time working to fix the satellite and sky box. It wasn't easy working through the current conditions, but he was very considerate and attentive. I really hope his kindness gets the recognition it deserves.   Thank You Jordan 😊   Cihan Vincent Yildiran ... View more

Spoke to an agent at 10:30 on the 31st July and was an absolute legend, was unable to get his name as my phone cut out right at the last minute(He was a man with a welsh accent) He sorted my contract out and really gave me a good impression of the company as a whole. Had a nightmare with a previous broadband supplier so really appreciated the amount of help he gave me in signing up. Hopefully this reaches him properly as was a top man!! ... View more

i am pretty certain the lady was called gillian that helped me change over my broadband and calls package today ... View more

it is to do with my sky broadband and sky talk package change. a really lovely lady has helped me to change her package. she had a Scottish accent (i believe). she was really friendly, explained everything to me, and it was changed straight away. i hope that this comment gets to her and that she is rewarded by sky e.g. extra day off. i didnot expect to recieve a response so quickly (not even 24hrs after i sent the email). (i should have asked for her name so it can be included in this message) ... View more

As others have said, would like another way to get my feedback to the team member and their manager who helped me.    I spoke to Samantha this morning from, I believe, the retentions/cancellations team. She was friendly, efficient and didnt pressure me to commit to anything at all but got me a good deal which suited my circumstances. Such a lovely surprise to have an easy, friendly customer service experience with a cancellations team! Please pass along my thanks to her and let her manager know how brilliant she is.  ... View more

Hi there, In case I don't receive a feedback request, I wanted to say a huge thank you to Michael from cancellations. After being on the phone for over an hour; talking to a handful of people; and being quite frustrated, Michael hugely improved my day. He helped me hugely, was funny and so, so kind. Sky, this man deserves a bonus!  I am moving home and had to cancel the previous acount first, I think Michael will be the reason I re-join with Sky when I do move. Thank you, Michael! Phoebe. ... View more

I wanted to say thanks for all the help and support I have received from sky.  My viewing card stopped working and the Help Forum was very helpful, @FernSparrow guided me through everything expertly.  It ended up that I had to call the customer service desk a couple of times as I was still having problems.  Sorry I don't have names but the customer assistants on both occasions were amazing, they even corrected some additional issues with my contact details I had been having.  Many thanks again to everyone, I have been with sky for over ten years and still remain impressed. ... View more

Spoke to a lovely sky agent Kirsty the other day after I called to discuss a new sky package deal.. renewal price was a bit on the steep side! Kirsty was really helpful and friendly chatting away, and got me a really good deal.. resulting in me staying with sky for a firther 18 months! Couldn't have asked for a nicer person!   ... View more

Thank you Sky Sports Cricket for removing the annoying hyena laugh from the crowd noise soundtrack. This was driving me mad as it was occurring every 4 or 5 minutes and was spoiling the whole experience. Today I switched on nervously but to my joy discovered that the crowd hum now has no hyena cackle included. Bliss! Thank you for listening to customer feedback. ... View more

hi guys RE: An outstanding Customer Services professional at Sky    Her name is Lilly. She is Scottish and was working from home just outside Glasgow From the first 10 second of the call, and we spent nearly an hour on the phone, Lilly was simply fantastic. She listened, explained, was empathetic, was considerate, was very helpful, knew her products, worked out a fantastic solution for me, kept her composure when i asked the same question 4-5 times, was friendly and above all else, did a great job and provided me with a first class service.    someone at Sky needs to know that  and relay it back to her cheers Sean         ... View more

Hello,   today (27/07/2020) I had a lovely gentlemen called daniel who fitted my sky box today, he was so lovely and welcoming and I usually feel really uncomfortable around new people with suffering anxiety but he made the whole process so easy from start to finish, he's such a nice and pleasant man and you really should be proud to have him on your team  ... View more

I would like to thank Barry. I called to remove sky sports from my package. My husband, the sports fan, suddenly passed away November. He dealt with this, but we also talked about broadband amongst other stuff. He didn't pressure me or hard sell. Just gave me the information I needed and advice that my husband would have known the answers to. It's been a difficult time what with death, the virus and in May my kitchen being destroyed by a burning dishwasher!! Thank you Barry, oh, and am still waiting for my VIP badge 😊 ... View more

I spoke to Natalie with regard to my tv/broadband package. She took time to go through my concerns and I am now happy with the changes. I would like to thank her for the trouble she went to secure me a better deal. I appreciate all the trouble she went to. A great service ... View more

Hi!   had 4 month worth of no sky at all, the box had blown and had a great engineer to fit a 'new package' but in the end we couldn't as I already had an active package so the engineer was very patience and very helpful and got it all changed to a service call instead to fix the exsisting problem and cancel the other account. What an amazing job. also spoken to a guy called Javad who sorted all my billing out and had got me a brilliant deal to go on with and made sure I got back what I had to pay for the loss of service. He again was super police, helpful and patience - honestly was great service from both the engineer who visit my home and Javad over the phone and a total credit to the Sky team. Been with sky 3 year am will stay for many more years to come ... View more

Hi there,    Sorry to message on here, I just really wanted to provide feedback for your employee Stuart in the Moving Home team and didn't get a survey text through sadly.  From start to finish his customer service was exceptional; he was attentive, conversational with the terms and conditions and did everything he possibly could to help me. It was an absolute pleasure speaking to him and he made what is naturally a long call, effortless and enjoyable.  Working in telephone Customer Services myself, I know that people like him are like gold dust.  Regarding Sky in general, I think you must really value your employees because every single one I have spoken to has been amazing. I love the services I receive but it is made so much sweeter knowing there is a customer service department willing and happy to help whatever the issue.  Thank you very much Stuart and thank you Sky for employing such great, kind and funny employees you should be very proud.  ... View more

I had the most amazing experience with Jade today. I was looking to get faster broadband and possibly get SkyTv. She took the time to explain everything to me. She went through all the deals that would be suitable for me. Overall a very friendly and lovely conversation. It actually made my day! I want to say big thank you for taking an interest in me as a customer. Her customer service skills were outstanding and she made us really excited about our new package.  ... View more

Dear whom might concern    Stan from the customer service teams. He was soo friendly and hilarious. He has such a positive aura and made me feel comfortable. His service is exceptional and very helpful and knowledgeable manage to solve out my problems I had with my boardband. He is the example of excellent customer service. Thank you! Please let him know  Yang best,   ... View more

I would like to leave positive feedback for the sky agent I spoke to today. I believe her name was Ashley and I had a problem where 1 of my sky Q boxes was playing up. I was on the phone for over an hour trying several different ways to fix the issue and she arranged for an engineer to come on Monday. One step we hadn't tried which she suggested initially because we didn't want to risk losing the other screens in the process, I have since tried this and it worked! So I have now cancelled the engineer visit but wanted to thank her for giving such good customer service! Usually get a txt asking how the call was and give feedback but didn't get this and an opportunity to praise her. So thank you Ashley! Hope this reaches you! ... View more

Hi - I just wanted to say thanks to our lovely engineer who helped ensure myself and my Dad were completely comfortable throughout our installation.   My Dad is 85 so was nervous about the installation and asked me to attend. The engineer made this easy by calling in advance, so I could make sure I was on site to assist. On arrival, the engineer met me having performed the initial inspection (and kept my Dad fully informed), so we could discuss a range of options for connecting the new Sky Q box and mini box, along with how we could test each option as we went. I'm technically proficient myself, so it was really nice to have a simple but informed conversation regarding the possible approaches. Once agreed, the approach was followed, along with testing of the various options as we went. The outcome was fully explained so that I was able to keep Dad up to speed too. Inevitably, we changed a few things as we went until we found the best solution, again with full discussion and explanation as to the rationale. The setup was completed, including integrating Dad's soundbar, which is absolutely vital to him as he has limited hearing, and Dad was shown the remote and introduced to the functions he used most regularly. Despite the heat, the engineer was calm, concise, kind and considerate, which is so important for my Dad as he can feel overwhelmed by changes to his routine (we've had an old original Sky box for about 20 years!). Throughout the installation, I was able to chat with the engineer in a technical manner, and collaborate on our chosen solution and the testing he performed to confirm that all was working before he left. I was really impressed that he noticed my TV was high specification and capable of 4K, so offered an 'engineer offer' to upgrade the existing package to take advantage of the TV at a really great price too. His use of English was impeccable throughout, which is especially impressive at it wasn't his first language - only the slight accent gave this away. He also conversed casually with my Dad about the local area and his impressions, which is really nice again to help put my Dad at ease. Apologies for the long post, but I wanted to make it really clear just how excellent this experience was not only for me, but also for my Dad, which is especially important to me. If you need any more information from me to ensure this thank you is received by not only the engineer, but also his manager, please don't hesitate to let me know. Kind regards, Gordon Fishwick Jnr (and Gordon Fishwick Snr - aka Dad!). ... View more

We had a failure on our Sky Q box, which we reported, and we took the opportunity to make some changes to our subscription. The box was replaced today by a Sky technician, Victor. From start to finish, everyone we spoke with in Sky was courteous and helpful. The replacement, too, was carried out efficiently and considerately. Many thanks. ... View more

I would like to thank Ioan from Cardiff costumer service department who was very helpful in changing my current broadband and TV deal to one with better WiFi Mbps at a lower price than I was currently paying for over a year. I really appreciate your help Ioan, a pleasant experience. ... View more

Dear Sky,    I would like to send over my thank you and praise for a Sky Customer Service advisor named Sal. After our satelitte dish displayed as faulty, we rang up your customer service line - Sal was very friendly, professional and helped with our enquiry really well!  ... View more

Good Morning, I have just spoken to one of your operatives, her name is Stephanie and her user I'd is STO. What a lovely and patient lady!!!. My sky had disappeared, and I was frantic because my team is live on sky today!!   She talked me through everything patiently and professionally,  but also very friendly.   It turns out I had a dodgy HDMI lead, and I now have my beloved sky back.   Thankyou so much Stephanie    Diane x     ... View more

Hi I just want to say a HUGE thank you to Caroline from the mobile department for helping me out today with my situation which has been going on for a while. Caroline assured me she would do her best to fix the situation and let me know every step she was doing. Caroline is such a happy/friendly adviser and certainly makes you feel at ease and goes above and beyond what is expected of her. I would say talking to Caroline was the best experience I have had with a sky adviser in 12 years with sky. Caroline is an asset to your company!  Many thanks Again  Suzanne  ... View more

I would just like to say a huge thank you to Cerris who has just been incredibly helpful and friendly, which made my experience totally stress-free! If I could nominate her for any reward system that Sky have, then I would do so without hesitation. She really was an absolute star - big thanks! ... View more

Hi, I just wanted to pop a post on here to say Thank you to Paige in the Values team for sorting me out with a new contract for my TV, BB & Phone. I originally joined sky back in Feb 2019, with an amazing joining offer. I was reluctant to move from Virgin Media, as i'd been with them for over 10 years, but must say I was really glad that I did, and didn't realise what i'd been missing out on.    I was somewhat worried about my new costs going forward once my contract ended, but Paige managed to put together a great deal, keeping all my services as they were. So I just wanted to say how pleased I am with the services and the customer service I get from Sky.    So, from a happy customer, Thank you Sky and Thank you Paige in the Values Team. 😁     ... View more

E-chat advisor Daniel went into great accurate detail tonight when I was considering switching  to V,M. Dan Modernised my Q t.v. Upgrading to Signature and adding some smaller generous discounts, Resulting in keeping t.v.+Sports Mobiles /Talk and Fibre!. Quite amazing. Thanks Dan@Sky! ... View more

This morning I had a long conversation ( not just about the job) with Kerry Ann or Kerry Anne in disconnections.She was so lovely and very helpful and I must apologise to her because I had to end the call quite abruptly.I did not get a text to give my thoughts on my experience with her so looked and found this way.Good idea who ever thought of it.We are always quick to complain but usually not so quick to thank a good service.There are lots of other companies to choose from these days so a helpful friendly voice can make the difference as to whether a person stays with a company,even after many years of loyalty.Again many thanks and I do hope she gets this feedback along with her boss. Regards Susan.     ... View more

Just a quick thank you to staff members in the telephone enquiry team. First of all to Leoni based in Leeds who gave a superb Yorkshire welcome and could not have been more helpful in dealing with my initial enquiry and guiding me in such a friendly way towards a great outcome. Thank you so much. Sky are lucky to have you. Secondly to Alison near Glasgow who was equally attentive to my issue and was so helpful in bringing things to a most satisfactory conclusion. Both really nice people and made dealing with you a nice way to spend part of a Friday morning😊😊😊 ... View more

Dear sky I had to contact sky today to communicate and get help with my sky broadband. I contacted sky on the 03/07/2020 at 0913 and spoke with a really nice lady called Joanne Morrison. From the first word to the last Joanne listened and made some very good recommendations. She helped me to update my broadband, update my television package and help me to save money here and there. Given the current climate she really went above and beyond what she needed to do. She could have stopped short and just sent a new router and set up an engineer visit but she didn’t and I’m very grateful to her for this. She is a credit to sky and should be recognised as such. I hope this feedback reaches her and her managers. Thank you for your time Kimberley frost ... View more

I had appalling service from the initial agent who took the call, no technical support whatsoever regarding my slow broadband, just wanted to blame my WiFi signal. He ended up transferring me to retentions as I said I might as well cancel for all the help I had received. Thankfully the cancellations department listened to me and put me through to Aleksander (60PAA09) who took the time to explain BB and WiFi signal, how to get the best channel for WiFi and improved the speed massively. Aleksander was polite, patient and helpful. It's a shame not all staff are like him Aleksander, his technical knowledge and customer support kept a customer for you today Sky. You should reward him and get him to train other staff as there's clearly a discrepancy regarding attitude and levels of technical training amongst staff.  ... View more

Big shout out to the Sky engineer who visited me today , installed a new Sky Q box (FOC) which enabled me to have 2 hubs operational at the same time.  Previous box only allowed 1 hub which was infuriating as when wanting to watch Sky upstairs  I would need to come back downstairs and switch that one off.   Engineer was polite, helpful, knowledgeable and professional.  All now good, thank you Sky.    ... View more

I have just rang through (2120) and spoken with an advisor of yours, unfortunately I didn't get his name, but I just wanted to email to say he is a credit to your company and wanted you to pass this onto his manager.   Thank you Emma Howcroft ... View more

Just wanted to say a big thank you to our Sky engineer in Chesterfield today (didn't get his name but happy to provide address if that helps). So friendly and really helpful, professional and made my little girl smile. Thank you!  ... View more

On Saturday 27th I spoke to a terrifically positive and friendly agent called Richard, based in Glasgow, who was probably the most cheerful Sky employee I've come across.  He couldn't have been any keener to help me and was genuinely committed to making sure my customer experience was excellent.  He's a credit to your company: thanks.   ... View more

Today I called sky about changing my package and adding sky mobile. I was dealt with by a guy called Matthew (I think) who simply could not do enough for me. Of all the times I have calle sky most have ended with me being frustrated and annoyed with the call but this was completely different. He was sincere, funny and could not have done any more for me. Please pass on my heartfelt thanks. If only all of your employees were like this guy. Top bloke.  ... View more

I'd like to send a massive thank you to Lewis Robison! What an absolute star he was. After been fobbed off & been on hold for 25 mins (to be put through to someone from same department!!) He was very helpful & went out of his way to resolve our problem!! 5 star service after a few bad experiences on the phones to sky! Thank you!  ... View more

Just spoke with a lady called Jenny with a lovely Scottish accent. She was patient and extremely helpful, and talked me through resolving the technical issues with my Q system. A huge thank you to Jenny, it was lovely to speak with her. ... View more

Just want to thank Luke from the Dublin office and the engineer who installed my sky Q box and new dish here in Waterford I did not catch his name.  ... View more

I just wanted to say a huge thank you to Tina for helping me on the phone earlier. I was calling on behalf of my grandparents and it really felt like she was treating them as if they were her own grandparents. She understood what they wanted and managed to save them a lot of money too. She said she was in training but you would never have known it. Super compassionate and helpful. She knew that they wouldn't want certain add ons and respected their decisions without forcing anything on them. They are long term customers and she managed to sort them a great deal.  Thank you again, Tina. I really appreciate the extra effort you put in for my grandparents and they are also very grateful.  Best customer service phone call experience I have ever had!  ... View more

I just spoke to Tony.. I was ready to leave Sky.. he is an upbeat, great guy, made me smile!! And sorted out my problem!! Bless him, I'd employ him in a heartbeat!! Great guy!!  ... View more

I moved house in March 2020 and my broadband was supposed to have been activated remotely on the 26th March. However this was not done and I had no wifi from that time till today 22 June 2020, an Open Reach engineer finally came out to fix the problem.   I do understand the current lockdown affected service provision but 3 months with no wifi was just too much. I ended up buying a pay as you go broadband to enable me to work from home.I phoned SKY and spoke to different advisors during that time who promised to get it fixed on numerous times but to no avail. I was given different explanations each time. I thought of cancelling my SKY all together and BT had offered to connect me sooner.   However I feel 1 advisor Steve sss03 really went above and beyond to follow through with my query. From the first day I spoke to him, he promised to follow this through until its sorted and was very apologetic that I was not receiving the service I was paying for.He rung me back a couple of times checking and providing updates as he said he would. Even though I was angry and frustrated having no service speaking to Steve made me feel someone really cared and I appreciate that. I was no longer phoning in  as much as I felt Steve was really working on it.  Now waiting for the promised refunds 😊THANK YOU STEVE xx ... View more

Recently I was contacted by Sky asking to return my services after moving to Virgin. The man I spoke with was friendly and helpful. However after getting access to my future bills, I could see  I was being charged for a broadband boost service I didn't agree too, and I was still waiting for 2 promised boosters,  to make the broadband cover the whole house. I emailed sky twice, and got a call back from a lovely girl on 14th June. She had to connect me to billing and broadband to resolve the issues. The first woman I spoke with, was understanding and said the call would be listened to and she would ring me back within 48 hours. (She didn't ring) I was then transferred to the broadband team, where I spoke with a pleasant man, who was extremely helpful, he was able to get a manager to listen to my original call straight away, and they agreed I'd been missold and heard me mention I needed the physical boosters 3 times on the call, to which I was assured this wasn't an issue. So they where fantastic, they got me 2 boosters posted out right away with a standard delivery charge of £9.95 each, which they said they would waiver. A £5 credit was applied, and the broadband boost removed from my package - I'm unsure if this was the woman in billing or the gentleman in broadband that done this, either way thanks. I received the equipment and was finally able to use my broadband service, however unfortunately the credit wasn't applied to the bill for the delivery charges. So after waiting a week until today 21/06/20, I called back and spoke with Maaz from the billing team (ID:5MF96) early morning, and then this evening with Nir from the same department. They where both fantastic. Maaz was able to apply the delivery charge credits to the account. I then queried with him, why I'll be charged from May 19th for TV, when my engineer visit is due July 6th! He said the person who sold the package to me, should have applied the correct credit to show I had no service, which didnt surprise me, after he's already mis-sold to me. Maaz applied the credits to the account, and I had to rush of the phone as I was due to start work. After work and checking my billing, I could see I still should be credited more to reflect the tv charges, so called back and spoke with Nir, who has requested the remaining credit be applied by his team leader. Maaz and Nir where both brilliant on the phone, extremely helpful and patient, and really made me leave the call happy, even after all the hassle. They both knew how to deal with the query in a productive and kind manner. Thank you for that. Also the gentleman who got his manager to listen to the call right away. Massive help. Sorry didn't get his name. Hopefully I will have no more issues now. Thanks to the sky team.  ... View more

Would just like to say a big thank you to the lady who helped me with an issue I was having today. The lovely lady, Rona, took the time to talk me through the process of getting me back up and running. She was extremely helpful and we had a few laughs too...(mainly about bottle caps!)  Definitely the kind of adviser you should have on your team 🙂  ... View more

I spoke to a gentleman this morning called Jeff after calling to change my TV package.  Jeff provided an incredibly friendly and informative service. Jeff is the kind of guy I would hire on my service desk and I could have sat chatting to him for alot longer! Please let Jeff know he's awesome!  ... View more

Today you setup my SkyQ and multiroom package at a very good monthly price.  Everything is working fine and i'm very happy. Also thanks for the FREE UHD addon this was a nice gesture! Stay Safe 🙂        ... View more

Hi Id like to say a massive thank you to Rees who is based in the Stockport office. He couldnt have been more helpful helping my friend and I with our home move. thank you Rees, well done.   Dave ... View more