Send Thanks to Sky

Just had a engineer come round to my house, he was polite respectful and stayed at my property until the job was done correctly! Internet's working better than ever 10/10!  (8/8/23) can't remember his name but please give him some recognition! ... View more

Thanks to Richard, the sky engineer who came to sort out sky tv when we moved home. Super helpful and went out of his way. Thank you once again. Ananna and Chris  ... View more

I called the SKY Bereavement line and spoke to Tina (Removed), she was very patient and had great compassionate skills and was to able to get a good deal for my mother. Tina was very patient and put my mum at ease, she was very thorough and went above and beyond to look for better deals for my mums circumstances. We were on the phone for over an hour but Tina remained very patient and accommodating . Thanks Tina @TCS05 for your amazing customer service,SKY are very lucky to have an employee like you!   Moderator note: Removed personal details ... View more

I'd like to thank Lee the Sky engineer who visited us on Friday 20th October 2023. It was pouring with rain and he spent a very long time trying to improve our connectivity that had been really bad for months. He had to install 2 different cables in the end outside all round our house in terrible weather. Our service is perfect now and I just wanted to say thanks to him for not giving up until he had rectified the problem. ... View more

A massive thanks to Graham today for sorting out my issues really helpful he couldn't have help me enough really appreciated wish everyone was that nice  thanks Mireille  ... View more

I had a call with Robert this afternoon responding to my cancellation request as my bills have significantly increased over the last few years. Robert was great and got me a above fair deal to retain my custom. I have been with sky for over a decade and will more than likely stay given this service. I appreciated his help today and would be great if he could get some recognition. Thanks  ... View more

i want to say a heartfelt thankyou to Molly in the customer service department under the manager Idy. She took on my issues she listened she showed empathy and understading and she was so polite courtious and friendly . She told me she would keep in touch until it was resolved and told me her working hours so i wasnt waiting by the phone uneeded. she is a credit to sky and should be rewarded for her service to your company.  ... View more

I would just like to say thank you to our engineer Gary who visited today. I had to reschedule my appointment when he arrived due to my school run and he kindly went to another job and then came back. We've had signal issues since before Christmas and when he looked into it for us there was an issue with our cabling and dish. He then ran new cabling and installed a new dish in the most horrendous rain and managed to sort it. Great customer service, thank you so much 😊 ... View more

Thanks to Mark in the broadband team tonight, sorting out my Broadband offers and saving me some money! Excellent service a really pleasant guy! ... View more

Hi, I would like to thank my brilliant engineer Thomas who attended our house today to fit our Sky Q box. We had a dilemma with the setup of our other tv's in our house but Thomas helped explain the problems and he even spoke to my son on the phone for a few minutes to provide the options on what could be done. As two eldery pensioners this was a big help as we didn't really understand the issue. Thomas installed our new Sky Q box and even played around with our setup to ensure that we still had freeview  on our other televisions in the house. He is a credit to Sky, thank you! ... View more

I have recently experienced problems with my Q box not connecting and or not retaining my router password.   Despite several attempts to resolve this including an engineer visit to replace the box, it continued.  So today I called again and was connected to Engineer Aziz (in South London,  I don't have his family name).  I was on the call for over an hour but he patiently worked through various steps until the problem was solved.  I'm not technically adept but it seemed to me his level of knowledge was excellent.  Additionally,  he was clear, friendly and very patient (see above, not technically adept comment).  He didn't rush me and talked me through what was required.  When it seems these days that customer service can be somewhat lacking Aziz showed how it should be.  I hope this feedback reaches him.  And that he is valued by Sky, he's a great ambassador of how it should be done. ... View more

Wanted to post a thanks to ZOE at Sky mobile. I rang this morning to enquire about the delay in getting my iPhone 15 Pro Max and she was very helpul. No due date as yet for the stock to arrive, but her friendly and professional attitude helped to quell the fires of rage, as other providers, including O2 have them in stock for collection over the counter. I appreciate Sky do not hold stock, but to be assured in an email that they will deliver before 18/11/23 seems a little too good to be true. ... View more

Thank you so much to Baber who visited our home yesterday to set up our TV. He was such a gentleman and went out of his way to help us when we couldn't locate our Sky box. Thank you for your excellent customer service and kindness shown, it was all much appreciated. ... View more

The process for replacing Sky Q products when the HD has issues is superb! It’s been causing a problem for months (not connecting to the mini box, kept reactivating the network and main box connections, kept trying to update software when it was already done) but was desperately bad over the weekend (couldn't watch recordings, couldn't record or download, couldn't connect to mini box at all). I went through the help pages, reset the HD with no improvements so I requested a new productwhich arrived within 13 hours! Incredible! I thought there was a further issue with my mini box but replacing the main box has fixed things. Thank you! ... View more

I just wanted to say an absolutely massive thank you to Debbie (removed) for her time today on the phone, helping me sort out multiple issues with my new orders, my online My Sky Account and refunds.   If there are any senior staff at sky reading this, Debbie deserves commending and recognition for not only being incredibly friendly and patient, but also managing to sort all of my issues that I called about (that multiple calls with other assistants couldn't) and she went above and beyond to ensure that everything was rectified...which was no mean feat, in a professionally and friendly manner!!   Debbie is a massive asset to your team and just wanted to publicly thank her for all her hard work and help this afternoon !!     Thank you Debbie !! Moderator note: Removed identifiable details ... View more

I was looking to redeem an offer for broadband and sky stream I saw online, being a sky customer already I was told I couldn't redeem it as it was for new customers only. I have to say Roger helped me get a fantastic deal still going through many options until we got the right package for a great price. Top man Roger, this is what customer service is all about! ... View more

I just wanted to say thank you to Franklyn who I spoke to today 07/08/2023 between approximately 12,15pm-13:30pm to discuss  my Sky TV renewal.    Franklyn was polite and friendly and provided the information I needed to renew for another 18 months.   I don't know where Franklyn was based but apparently the temperature was 32 degrees so  clearly not in the UK today. I promised to complete the customer satisfaction survey which he said would be emailed to me but I never received this (may be because of the settings on my account).  I would have recorded 10 out of 10 in this instance.     ... View more

I'd like to say a big thank you to both @Kate and @julia for helping us get better internet speed and a better deal than our existing contract. They both were really friendly and helpful and Kate sent an engineer out to replace the socket as she was unhappy with the internet speed and didn't want to renew our contract if the speeds were too slow . @Andrew came on time and was really good and just changing the socket nearly doubled our internet speed which was excellent. A couple of days later I called again and spoe with Julia who put us on the lowest price available imma=ediately and was very helpful so I am really happy with the service.  Over the last 3 years I have been suffering with severe long covid and my husband has had to take on lots of the jobs I used to do like the internet and he also wants to say thank you in general as sky made it easier for him to take over than some of the organisations he's had to deal with over the last few years! We did mean to fill out the post call survey but unfortunately the text got deleted so sorry for that!!!  ... View more

Krissy (from Leeds site) has been brilliant in sorting issues we experienced with the broadband installation.   Proactive, friendly, timely and lovely to talk to she is an asset to Sky!   Thanks Krissy!   @Krissy  ... View more

Every time I turned on my TV, it said there was not internet connection. My SkyQ box appeared to be working but I only had access to recordings and the TV guide. The mini boxes in two other rooms were not working at all.  I called Sky, thinking that I would need to organise a visit so the main box could be repaired or replaced.  I spoke with a lovely man called Constantine, who said that he could probably help me fix the problem over the phone and he did! I discovered that my recording box was 100% full so deleted many series I had recorded and the box was up and running again! He also talked me through connecting the other 2 boxes.  He was so helpful, knowledgable and patient. I was very pleased with the service ... View more

Just wanted to send a huge thanks to Matthew  who installed my Sky dish on our home move on Monday 1st August.   Turned up on time, was polite and very professional throughout the visit.  He was very careful in siting the dish and managed to almost completely hide the cable via a guttering downpipe so it's not visible from the garden and not a speck of dust or rubbish anywhere.   Very helpful in letting me know details of the wireless router and why I should avoid renaming the SSD.   The fact that he saw the Sky employee charity days as really positive events that he looked forward to (he viewed them as perks) speaks volumes of his work and personal ethics.   Absolutely top marks. ... View more

I wish all staff who worked on front line customer services were as helpful and pleasant as Lydia at Sky.  Not only was she the most helpful person I had spoken to at Sky recently but she was extremely efficient and very pleasant. After coming off the phone I was not only extremely pleased with the outcome but also felt as though I had had a lovely discussion. Les A ... View more

My internet went down and after following the usual SKY instructions I was left with a telephone number to call. Imagine my surprise when, after connecting, the automated system told me what I had tried already and what they were going to do next. I received a text from SKY giving a link that I followed. Long and the short of it is the engineer was booked (Darren) for the next day and he sorted the problem out. No fuss, hassle, excuses just a great process and a top engineer. Thank you ... View more

I just had a call with Sam, she went beyond any call I've ever had with any customer service team. Firstly she's working on a Sunday. Secondly she organised a very prompt visit from an engineer to fix my broadband speed issue. However, most importantly, Sam asked me how my day was and led with compassion and empathy asking the sweetest follow up questions to my (maybe too honest) response to how my  Sunday was going. Sam's kind soul definitely brightened up my day and it's much appreciated!  ... View more

Wanted to send thanks to Nicola from the inbound technical team. They worked through all my many questions, helping to answer them all in such a friendly and polite manner with very detailed and informative responses.   Thanks to Nicola for their exceptional customer service, we spoke on the phone today at 4pm ish and it was a very noteworthy because you made my experience truly delightful. Your professionalism, patience, and willingness to go above and beyond did not go unnoticed which is why I wanted to send this. The conversation flowed was, engaging and we had a few jokes along the way... A true credit to the team, I'm grateful for your assistance so cheers once more Nicola, I hope you get this extremely positive feedback. ... View more

I was fortunate to speak with Muhammad last week.  He was very compassionate about my circumstances and did not falter in providing the ideal solution. very happy with my experience.  Thank you Muhammad. ... View more

Vasil helped us with our issues/yesterday.He has arranged for an engineer to come. When we spoke it turned out he was in Bulgaria... EXCELLENT chap... helpful and pleasant. He deserves recognition for his kindness.       ... View more

The process for ordering a new remote is excellent.  Really simple to set up, batteries also included - great service. ... View more

Spoke to Michelle from your Customer Priority Team today 12th October at 11.22 in regards a complaint that has been submitted and she took the time to listen to me and to try and sort out my complaint she managed to sort out part of my complaint and sorted out a call back to finish sorting out the other part of my complaint as she needed to send off a form to the back office team for actions to be taken on my account.  Michelle has turned a low feedback back score in to a higher feed back score with just one call.  ... View more

Harvey G in the new customer team is an absolute legend! Smashing gent who went above and beyond to help us set up our new broadband in our new home! Made the whole process smooth and stress free. Excellent phone manner and a real credit to the team. We're very grateful for your time and efforts! Much much appreciated. Thank you so much, Ryan ... View more

Lori was really helpful. She went through my sky package in detail and got me the best deal available. Very thorough and took her time. Thank you Lori.  ... View more

Spoke to a gentleman called Dan this evening 17:28 02/08/24, in regards to upgrading to sky stream, Dan was really professional with everything, he came across a couple of problems on the account due to moving house, but he resolved it and managed to upgrade me, I was really pleased with my experience this evening thanks to Dan,  ... View more

Lori was really easy to talk to and answered any questions, I feel that she done everything to keep me as a customer, she took time to listen to me, great work Lori  ... View more

I would like to let you know that I was dealt with in a professional manner by a young lady in your office called Lori, she went above and beyond and I was very impressed with her ability and kindness what a delightful young lady I hope she goes far in life. Best wishes for the future Lori ... View more

Lori , is the first person from sky that i have felt  confident with and trusted that she care and understood my needs. I was resdy to cancel with sky not only did i not cancel she sold me to mobile contracts for the first time dver as ivd been with Vodafone forever she went above and beyond anything I expected, her customer service skills outweigh any other company I've ever dealt with! She is a absolute credit to sky!! And I can't thank her enough  ... View more

Thank you Lori. Gave me options and end up staying with Sky because of her service. She was very personal and great to talk to. Thanks again!  ... View more

Lori went above and beyond anything I expected, her customer service skills outweigh any other company I've ever dealt with! She is a absolute credit to sky!! And I can't thank her enough  ... View more

Thanks so much to Lori helping me adjust my services. Compassionate and clearly communicated everything whilst providing every option possible. As the subject said Lori brought the BLUE skies!  ... View more

Just wanted to say a big thank you to Marc, the second time he has visited the property and each time he is a ray of sunshine and a credit to the sky team.    He is happy to help, chat and offer his insight as to what might be happening with various products. No job is too big or too small for him and is happy to go the extra mile. He highlights what all home engineers should be like, a big friendly smile and a can-do attitude that is infectious.   Moderator note: Removed personal details ... View more

Hi, I phoned today as my contract was up for renewal. I was put through to your Stockport hub & spoke to Keziah. I explained that I didn't want to be upsold anything and wasn't looking for any add-on services, I would just like to pay less than my renewal quote.  Keziah quickly sorted me out with what I wanted & surprised me with the news that I would actually be paying less for the next 24 months!! Happy days!!  What a difference from the last times I have had to renew.......I was braced for an hour long call saying that I didn't want this, that or the other. All over and done with in 5 minutes by a lovely, friendly helpful young lady who is a credit to your company. I actually couldn't believe it. Quick, easy & cheaper. Thank you again Keziah. I hope you're still there in 24 months when I need to renew again 🙂  ... View more

Hi there, I just want to give my thanks to Tracy ( sky broadbands Dep) who was very patient and kind with me .  I really appreciate your help for explaining and answering  every  questions I have asked with professional manner.   I have been a customer with sky for almost 7 years and I have not come across with anyone like Tracy so Thank you .  (Removed)   Moderator note: Removed personal details ... View more

We exchanged our sky Glass back to Sky Q today and, as a result were unable to connect the Sky Q box to the new TV. we contacted Sky and spoke to a Tech Advisor who unfortunately I neglected to get his name. after nearly an hour we we're finally connected. It was such a relief. But the thanks must go to the Tech Guy who assisted me with such patience. He was so calm and knowledgeable about everything I wanted and needed. I would be most grateful to Sky if you could track down him and pass on my grateful thanks and if possible reward him with internal thanks. Thank you Sky Peter Bateman in Bingley  ... View more

Just wanted to say a huge thank you you Luke the Sky Engineer who visited me on 5th Feb. We had been suffering from a really frustrating broadband issue which had dragged on for weeks. BT Openreach had tried and failed to fix the issue and it was only when Luke came to the house that he really got to the bottom of things. Luke was clearly passionate and skilled and was so open and friendly. He spent time diagnosing the problem and then meticulously worked to fix the problem. I was seriously set on leaving Sky as a customer at the end of my contract (which is now) until I met Luke. The company should be seriously proud to have him as an ambassador and as an engineer visiting customers. He is an absolute diamond, thanks again Luke you're a gentleman and an absolute credit to Sky.  ... View more

Just a big thanks to the sky staff at metro center - Kirsty (removed) she offered me the best deal and the best price for my new sky glass and broadband she explained everything perfectly and even helped me set up my sky account the service provided by kirsty was amazing and so fast and easy to set up, kirsty is a big credit to the sky team thanks again x     Moderator note: Removed personal/identifiable details ... View more

Thank you so much. Sky Q was installed today and the engineer was incredibly helpful, extremely caring! Absolute asset to your business! Was a pleasure to have her in our home! Covered her shoes, really thoughtful and respectful! Extremely supportive of my my 92 yr old Mom who was struggling with the new remote. I’d employ her myself! Please convey my thanks. I believe that her name is Amy! ... View more

I would like to thank our Sky engineer Justin who visited today.   He thoroughly investigated the issue that we were having with connectivity and fully explained to me what appeared to be happening.  He took the time to draw diagrams of how the system works to highlight the probably cause of the issue.  Despite it being the end of the day, I felt that he geniunely wanted to ensure we had a proper solution before he went home.     On a personal note, we had an unfortunate encounter with an unpleasant, aggressive neighbour during Justin's visit.  (This was not a Sky issue, it just happened at the same time).  I would just like to express my gratitude for the concern Justin showed for myself and my son.  His support was much appreciated and was above and beyond his role as a Sky engineer.  I'd like him to know that the neighbour has now apologised for his behaviour.  I hope that Justin and his family have a lovely Christmas.  Thank you. ... View more

Many thanks to Jim in the Scottish office. I had reported a fault on our landline earlier this month which was resolved a few days later. However, during a following call from yourselves offering what I thought was a months free Subscription to Sky Sports as recompense for the problems, it turned out I had been contracted to Sky Sports Package. As a pensioner I am unable to afford this and was not interested in having the sports channel at all.   Twice during the following week I called to have it removed and each time I was told it had been removed and I had been given extra help with my basic package. However the offending  sports channel still was not removed. Concerned my DD would be bounce due to the increased bill I emailed the complaints dept as a last resort. This is where Jim stepped in and took control. In a polite and professional manner and sorted the issue out instantly. He should be recognised for going above and beyond for his customer service skills.        ... View more

I have to give a massive thank you Sean for the fantastic customer service. What an asset he is to Sky . After hanging on the phone for over an hour because the previous advisor hung up on me because really didn't know what she was doing!! I was at boiling point then . But I was so lucky to be connected to Sean who sorted my issue out within 10 minutes and went above and beyond to help me set up my Sky Glass . It has restored my faith that there are some genuine people who really cares about giving excellent service . If you are lucky enough to be connected to Sean you will be as amazed as I was . Once again a big thank you .  ... View more

Marina helped sort out multiple issues today that took about 4-5 hours to go through them all and sort out, at all times she was beyond nice and helped get absolutely everything sorted. Got me a brilliant deal for Wi-Fi and tv, even better than I thought I could get. Very very happy with the customer service I received today. Thank you.  ... View more

Had an engineer, Hasan visit us today, Wednesday, 13th September.   I would have to say, the most helpful and professional engineer I have ever met.    10/10 service.    Thank you so much! ... View more

Many thanks to the on line agent who provided me with help and support when I asked for it online when I needed help with my end of contract on 13/9/2023. Everything was explained to me and suggestions made which helped me make a decision. This was followed up with a conformation email.  It is rarely that I receive such  good serrvice. I don't know the    name of the  lady I spoke to but thank you very much.  ... View more

We had 2 engineer visits on 9th and 11th Sept. Both engineers were very professional and helpful. They took time to explain everything and were very polite , they respected our property and we were so happy with both visits they solved our issue and also gave us extra help in getting the best from our sky TV and Internet,  thank you  ... View more

This gentleman is a credit to sky, I have had nothing but problems with my broadband installation from start to until he got involved. After getting passed from pillar to post by everyone at Sky. He was the only one who took ownership of my problem and got it sorted and more than anything worked proactively to box it off . My biggest regret is that I couldn't take his call to thank him personally today, before he went on leave. He's a top man & worth his weight in gold!!!!  ... View more

Michelle visited my home today to upgrade me to Sky Q. What a fabulous lady you have working for you. Not phased by any problem. She has a "can do will do" attitude which is so refreshing in todays world.  Michelle was so friendly, personable and professional. She did an amazing job and I want to send my thanks to her and hope that she can be recognised for doing such a great job.  Thankyou Michelle.  Katie McManus  ... View more

A huge thank you to Rebecca in customer services. So helpful and sorted everything out for me in one phone call after being passed around for two hours by other sky colleagues. Made sure everything was explained clearly and even saved me money on my new mobile plan. Absolute shining star and a credit to Sky - give her a raise - she more than deserves it! ... View more

I'd like to say thank you for the noodle the doodle kids book I won from sky vip I was delighted  ... View more

A few Weeks ago my  sky Q box  broke  and  sky sent me a  new  one, since i  have  been having error codes  on my mini box and   last night it just wouldnt connect. I went through all the steps  and  trried  to fix  it and  in the  end  got through to one  of  the  most Amazing employees of  sky i have ever spoken to, he  not only fixed  the issues  he  was  kind  very professional and i just need  to  let you at sky Know, Chris ( From Bulgaria) YOU ARE A LEGEND. Give  this  man a raise he  was fantastic.  MRS G Ashby ... View more

Had for a change best experience with sky. She sorted everything for me an spoke to me like a human an not just a paying customer. We also spoke about life in general now for someone who doesn't get out or speak to people much this was so nice to speak to someone who not only listened but understood my dramas! I wish I could speak to her every time I phoned use. Seriously this lass needs to be told how good she is at her job, she's a credit to you sky!!  ... View more