Send Thanks to Sky

We've just had a visit from Rob (19.10.19) a Sky engineer and he was amazing. Not only did he complete a great and informative install, but not long after he arrived our two year old went missing. He instantly ran out into our street to start looking for her. We found her "playing hide and seek Mummy" but he went above and beyond. He was just great. Thank you Rob.  ... View more

I rang sky on 18th october 2019 about 6.30pm. I got through to a Scottish gentleman named Jamie. Jamie was very helpful and good humoured even though sky was busy. He managed to talk me through what I perceived as a complicated problem and resolved my issue. I have always found sky support to be excellent and believe in giving credit where credit is due so please pass on my message to Jamie Thank you Shirley denby ... View more

Hi I would love to say a hide thanks to the TV engineer that came out to me yesterday (Tuesday 15/10/19). I moved home last month and had a whole lot of trouble with the home move to start with the the day I was told my TV would be set up there was a no show  because of error with the booking and I had to wait a month for the next available date  the engineer arrived with in time even though he was given the wrong address that I have tried to Change this problem several times. It was suggested he try my address and I'm very greatfull he did. He was very friendly and helpful he made sure all the problems where sorted out before he left. I only wish I got his name so I could thank him it would be lovely to thank myself.  ... View more

I just wanted to provide some feedback on my engineer visit today. I’ve had a very bad experience from Sky so far, however the engineer that visited me today (Jamie Sear) was exceptional. He was so friendly and helpful and even though it was pouring down with rain he carried out such a brilliant job installing our dish and setting us up. I couldn’t rate him highly enough and I hope this message is passed onto his manager so he gets the recognition he deserves!  ... View more

SKY Broadband Engineer Josef called here today and he was PHENOMENAL. If I had to mark him between 1 and 10 (10 being the highest)  my Mark's would be an assured 10 across the board.  He knocked the door and introduced himself,  put shoe covers on, explained to me what he was going to do, why he was doing it, and what he was looking for.  So far, superb! He kept me fully informed for the whole time he was here. He is super friendly and an absolute CREDIT  to SKY.  I was a BT Manager for 17yrs  and would LOVE to have had him on my team.  He resolved my broadband issue by process of elimination, replaced my router,  fantastic service. I would like Josef to be recognised and rewarded  at the VERY least employee of the month. A very very big massive thank you from Deb Evan's!!! ... View more

I called today to cancel my subscription.  I ended up on a call to a super helpful Scottish chap called Stuart, who walked me through my payments, sold me some other **bleep** and left me feeling better off at the end of it. He had a great telephone manner and was an excellent salesman. Give that guy a pay rise because I was on my way to BT. ... View more

Hi sky, just want to say a huge thank you to one of your guys working the phone. Normally when I phone up the agent I talk with is very helpful and offers all your latest deals on BB, TV and mobile phones however arent hugely chatty and sound like they just want to go home. Luckily for you, you have Dave (David) working for you as he made me smile and laugh before even opening my account he is a true salesman and such a credit to you. It was such a breath of fresh air actually to get someone who sounds like they enjoy their job, if everyone working the phones were like him i wouldn't dread ringing sky. Just want to say a massive thank you to him and he deserves a pay rise or even an extra bonus for being as smiley as he is doing the jobs he does.  ... View more

After calling through to 4 different numbers I finally got the chance to speak to a very lovely chap called John tate  not only didn’t he deal with my issue quickly and effectively but made the call very enjoyable too....very funny very friendly is so nice to speak to someone that doesn’t sound like a robot or scripted!!  Just want to say a massive thank you to John and hope everyone gets a John at the end of the phone !! @Johntate  #dontsackjohn ( for johns manager 👍🏼)  ... View more

Dear sky I’ve been a customer for 12 years and was having problems due to a change in circumstances you really helped me with my bill thank you so much regards Kerry ... View more

Following on from my previous message in my praise for Jack at the Cardiff branch, I should have mentioned that I spoke with him on the 13th September 19.    ... View more

I would like to say many, many thanks to Jack who works at the Cardiff Branch.  After speaking with 2 different advisors and being informed on each occasion that a new deal for my Sky TV/Sports would go through, I had to telephone a third time because the package still did not go through my account.  Jack was brilliant in sorting everything out for me there and then.  I was hoping that I would be contacted by Sky, after this third phone call, so that I could praise Jack for his excellent service, but no contact was made.  Therefore, I hope this compliment gets through to him so he knows how grateful I am for his help.  Thank you Jack!!!! ... View more

I would like you to pass on my big thanks to Brian in your Cardiff office! I had been trying to get my request to take up a special offer of Broadband and TV advertised for BA Executive Club members. Unfortunately, no one I spoke to over the course of several phone calls on several days to Sky had heard of the offer despite my providing details of the webpage address. In all, I probably spent over three hours either call waiting, speaking to various individuals and being transferred, probably about 6 or 7 times, to no avail. This is a very long story cut short so, anyway, I was, in the end, transferred to Brian who fully resolved the issues for me. He was very patient, took ownership of the problem to resolution and is a credit to Sky. I hope he is recognised as such!  Can I also pass on my thanks to the individual who identified the difficulty I was in and eventually transferred my call to Brian (with minimal waiting time!), sorry, I don't recall his name properly (Vivek?). thanks Brian! From A Jones **postcode removed** ... View more

Hi there I just wanted to say thanks to your engineer Carl who came to install sky at my home on 06/10/19, he arrived on time, was professional,  really polite & helpful & a pleasure to have! He represents your company in a really respectful way & it’s a great start to my relationship with Sky, thank you ... View more

Just wanted to provide some positive feedback - just updated broadband to  Sky Broadband Boost as not all the rooms were getting great broadband speed even when using plugin extenders. Installed easily in our lounge, took out all the extenders and all rooms get a good single, including the looft room where our youngest not only plays his xbox online but video chats and surfs at the same time. Well done Sky, great product. Happy Family ... View more

Hi where can i provide some feedback on two engineers who visit me today an hour a ago? ... View more

Having experienced a few hiccups with sky I wrote a letter of complaint and quickly received a telephone call from a lovely lady called Sandra Jenkings. She was kind, compassionate and listened calmly to everything I said. Sandra searched for a better deal at a more affordable price and rang me later in the day to inform me that she had found something.  I cannot have asked for a better person to handle my complaint and I cried tears of happiness when the call had ended.  Another surprise arrived through the post, along with yet more tears from me. One ladies kindness brought long needed joy to our family after a difficult few months and our faith in humanity has now been restored. Thank you so so much from the bottom of my heart. Sandra, I sulute you!  ... View more

Huge thanks to the fantastic Scottish fellow who helped me organise my sky account to my new address yesterday. He was so lovely, cheerful and helpful! He really gave me a boost as I'm going through a hard time, he really made my day. Thanks so much  christina ... View more

Hi , I had the pleasure of speaking to one of your employees Sarah yesterday 02/10/19 at approx 11:15am. Sarah (a Glaswegian lady) was extremely professional, knowledgeable and courteous throughout my call. My problem was rectified and has resulted in my continued use of your services for the next 18 months. However the most important factor in the whole interaction was Sarah's ability to show empathy toward me and her amazing sense of humour. Her interpersonal and communication skills are excellent and I believe that it would be remiss of me not to inform yourselves that I believe that she is a credit to your company. Had I not had the benefit of being dealt with by Sarah, I would have gone on to leave yourselves and make an official complaint. I have had to put the information on this thread as I mistakenly thought that I would receive an email or SMS for feedback. Thanks. K.   ... View more

On 2nd October 2019 I spoke to one of your Sky engineers for broadband/wifi issues. Dani was extremely helpful, he sat by for nearly 2 hours trying to help me sort out my issues with my router/wifi. Instead of being robotic, he was nice to speak to (while I had to restart my router dozens of times) and he taught me some computer science whilst we tried to sort out our issues.   Although I have to wait and see if the issue is fixed, he was extremely humble (he told me not to leave a review) but I felt that I had to because of his brilliant customer service.   Great work Dani, keep telling your "shady" software experiences to brighten up people's days! :))     ... View more

Just had a sky engineer come out called Mark who set up our sky q box. He was so friendly and just amazing with our dog and little boy! He was just such a pleasure to be around and was so refreshing seeing someone who loves his job. I want to leave him a good review so he's recognised for his attitude and hard work. Please get in touch if you need more details to track down this amazing man, many thanks!  ... View more

Want to say a big thank you to Rebecca in the retentions team we had a virgin engineer booked for today. I went through to her yesterday feeling completely fed up and she has gone above and beyond to help me and my partner . We are now looking forward to receiving our new package and we have been saved a huge deal of hassle . Thank you so much. One of the nicest sky team members I’ve spoken to .  ... View more

Please pass on my thanks to the Sky engineer named Kye from Whitchurch,  Bristol for vastly improving my Sky Q wi-fi and Sky Q mini boxs'  problems. This was also thank's to the Sky Community informing me of the Sky Q warranty which I knew little about. ... View more

I would like to thank Gary from the broadband help team(enquiry number  1277480677).I had been running at a very low speed for a couple of months and had changed leads and filters with no joy, after he had run a line test he managed to find a fault externally and contacted open reach on my behalf to book an engineer which was sorted within two days,(with past experience of open reach that is unbelievably fast)I am now running ten times faster than before. He was very helpful and went beyond what I had expected and I am very great full.  ... View more

Broadband and phone went down yesterday, I suspect due to line between us and the pole across the street. Went to call about the issue only to be greeted with a message that due to training wait times were 45+ mins, so was getting a bit frustrated.   The guy who answered was patient and friendly, and totally disarmed how annoyed I was within the first 30 seconds. He listened to what I had to say and did a line test immediately without making me jump through 'try unplugging and plugging cable back in, reboot hub' etc. Saw there was a problem and immediately arranged for an engineer to come out later today to investigate.   He also informed me of an offer which after issue is sorted I'm quite tempted by (not often you get offered more for less money). Friendly and professional throughout and talked to me like a normal person. Totally made me go from being annoyed phone and internet was down at a time I needed them for a important thing, to ending up thanking him (maybe he should go work for Derren Brown).   It'd be great if he is recognised. ... View more

Glasgow retentions team FAO Scott (manager)   Just wanted to express our gratitude and say a huge thank you to Danielle and Gary. Gary spent a great deal of time with us on the phone going through our options and resolving an issue for us and really went above and beyond. He is also hilariously funny, and made our Sky experience truly special. A real asset to your team. Danielle was so sweet and helpful, informative and patient and we really appreciate her efforts to help us. You really do have two amazing members of staff, and we really are thankful for their assistance.   kind regards  wael and lina ☺️ ... View more

Hi  I wanted to say a mssive thank you to Matthew (MPR09). He was the chap who got the brunt of my initially very annoyed customer call.  Matthew skillfully and patiently listened, supported and made me feel like he cared about my situation and really took the time to understand how he could help me.  He went above and beyond my expectations, didn't pass me off to anyone else, and managed my complaint through to completion.  As a customer who was ready to walk away from sky... he pulled me back in.  An abosolute credit to sky and a genuinley lovely chap.  Hope this message reaches him!  ... View more

I had a visit from a Sky  engineer this morning to install 2 Sky Q boxes. His name was Unal Aslan (I just hope I've spelt his name right). I couldn't have wished for a more helpful and pleasant person than him. After setting everything up he refused to go until he was sure we were entirely happy with the new boxes. So patient with a couple of oldies ,slow at taking things in. If I ever need an engineer again I just hope I get him. ... View more

Today my husband and I had an sky engineer visit our home to sort out a problem we had with our internet connection. This young woman ( Emily ) was assigned to do the work and I have to say "she is an absolute credit to your company". Her professionalism mixed with her ability to communicate easily with the customer in such a friendly manner is  outstanding.   She is one of the nicest people that I've had visit my home to carry out repairs. I didn't want to give her a 5 out of 5 for completing the task she was designated to, to our satisfaction over a standard text message. She really  deserves acknowledgment on a more personal level. I hope you can track down this particular engineer and give her a pat on the back, I'm sure if an employee is not up to standard your company let's them know pretty sharpish. So I'd like to think the same happens when they deserve credit!  A massive thumbs up and thank you Emily. ... View more

I had the pleasure of discussing my mobile and broadband options with a scottish gentleman called Graham on Tuesday 10th September PM. He immediately understood what I was looking for in regrad to my mobile phone requirements and set everything up whilst I was on the phone with him. He then checked my broadband package and identified a better package in terms of speed/coverage at a lower cost!!! I know I have committed to Sky for 12 - 18 months but I doubt very much another supplier would be able to match what I now have in place. Graham was knowlegable, courteous, efficient and polite and is a credit to the SKY team. Also well done SKY for encouraging customer loyalty ensuring existing customers are eligible for the latest offers and promotions. Gareth Jones (aka cleantrousers if Graham remembers...... ) Apols if I miss- spelt his name too,  ... View more

Installation date was 10th September 2019. Thanks. ... View more

Please pass my thanks to the engineer who helped fit my new Sky TV installation in my new home at West Bromwich. She did an immaculate job and was very thorough in all things. Many thanks. ... View more

Last Wednesday I recontracted to the new Superfast Boost with guaranteed wifi and the new Sky Broadband Hub (SR203) Was only just under four months into my current Superfast Boost contract, but it was so easy to recontract. Dealt with a few customer support staff on the phone call. All were very pleasant, knew exactly what to do and explained what to expect for delivery of the new hub. Liked the track order info and MySky messages with the tracking information for the hub delivery. A pleasure as always dealing with Sky customer support team, thank you. ... View more

I want to say a big thank you to Siobhan (ID: SAD31) for a great experience whilst talking to the Sky customer service team this morning. Often many big companies get bad rating due to poor customer service but this was not the case when speaking with Siobhan. She was incrediblly helpful, professional and very informative during our conversation on the phone. Not only did she help me renewal my broadband contract for another 18 months, she was also very helpful to offer me a Sky mobile contract as well. At no time did I feel that she was trying to sell me the mobile -like a pushy sales person- but rather pointed out the offer and advantages of taking the mobile contract with Sky and left me to make my own decision. I, unfortunately did not get the opportunity to complete a feedback form regarding my experience for my call to Sky with Siobhan but I like to let her team manager know that I would be more than happy to give her 10/10 for her professionalism.  I have been with Sky for more than 4 years and it is sky employees  like Siobhan that would ensure that I am happy to stay with Sky in the future.  ... View more

I'd like to say a big thank you to Ellie who helped me sort out an engineer to check the broadband connection in my area. She was amazing on the call, very friendly and sympathetic and brightened up my Friday evening. What a star! Thank you Ellie!  ... View more

I wanted to tell the people in charge at Sky Head Office what fantastic engineers you have working for you. I had a problem with my SkyQ box last year and needed an engineer to visit my home to sort the problem out. The engineer who came out was called Luke Moss who I can only describe as a wonderful ambassador for Sky. He was extremely polite, friendly, knew his product and proceeded to solve the problem for me. He gave me a lot of useful information and when I said that I was thinking about getting the Sky SoundBox, he did no more than order it for me whilst also getting me some discount. I then had a problem with my router and this week (3rd September) I had a visit from another engineer, Michael  Challoner.  He was also extremely polite and courteous with a great sense of humour, very similar to that of Luke. He also knew his products and proceeded to sort my problem out.    I am absolutely delighted with the service that Sky has and continues to give me and these two engineers are a credit to Sky.  I would and do recommend Sky to people that I know and part of the reason for this is that your customer service and the professionalism of your engineers is second to none. Nothing would make leave Sky and without even knowing that they had done it, both engineers sold Sky and the service purely from the way that they spoke about the company. In my opinion, they should both be rewarded in some way.   Please ensure that you pass on my comments to Luke and Michael and to the ‘Powers that be’. Well done Sky and long may it continue.   Regards,   Susie & Goff O’Dowd Astwood Bank   ... View more

I just had the most amazing engineer visit to repair my Sky system today - 4.9.19. He is called Nick (RG18 area). He kept me up to date with his arrival time, he had a 'can-do' attitude, he sorted out a number of issues that were becoming an absolute headache to me; he worked quickly and was a thouroughly nice guy. Absolute professional. Thank you so much Nick.  ... View more

We had an engineer visit on Sunday afternoon for an issue with SkyQ, he quickly confirmed my suspicions that the box was just showing its age and replaced it, set it up and checked all was fine. Thorough, punctual and friendly, really happy with the service. The one time I was actually hoping to be asked for feedback! I didn't catch his name but hopefully it's linked to my profile so this can be passed on ... View more

Today I contacted The Accessibility team. I was advised of their existance last night. What an amazing team and service. The lady who helped me today just 'got me'. She was able to understand my situation and resolve my problems. Well done SKY. Just a reminder of why I have been with you for nearly 30 years. ... View more

Hi , I was going to leave sky today for , not sure which office I got forwarded  to, was assisted by Louisa (I didn't catch her first name, had a Scottish accent). She was really good and sorted everything out quickly (with a good giggle along the way)l! She made my day 🙂 @Federica-C wrote: Hi There!   We've noticed an amazing increase in the number of customers who share their customer service experience with us.   We're opening this thread to merge all your kind messages together, and provide you with a central place to share your great support experiences.   How To Send Thanks To Sky?   Simply reply to this thread and we'll pass on your feedback to the right department/person.   Thank you!   Regards  Dev ... View more

I just want to to thank Kevin for the wonderful service he gave me last saturday and it was crucial for me to make my contract with sky. He was kind and very helpfull, and i'm glad you're there to answer my call. Very satisfied with the service provided. 10   Thank you  Valquiria Morais ... View more

I'm surprised this link isnt on the account page - I had to search for it.   I don't normally give feedback - but I wanted to say thank you to the customer support team and engineer that fixed my recent problem. The service from Sky has improved so much - it really is a benchmark for other companies to aspire to. Over the past year or so, the service has been really great. It makes a difference - I've been a customer for more than 16 years and its a reason I wouldnt switch.   Well done to all. ... View more

I called Sky ref. upgrading to Sky Q on Wednesday 28 August. I was so lucky to get an agent calked Iranna. He was so patient trying to explain things to this old person. He eventually got through to me and we had a laugh. I don;t know how you found him but hang on to him, he is fabulous and so helpful. ... View more

Hello,   I just wanted to say thank you to Joanna (I think it is) from a Scotland call centre (not sure which branch, sorry!) for all of her help in trying to sort out our broadband issues. Joanna really went above and beyond the call of duty to try and help us solve this issue as well as being a lovely friendly person to speak to.   Thank you The Kennedy’s  ... View more

I called sky this morning as my telephone land line was dead.  The customer service representative who dealt with my call was a credit to sky. Sorry I did not take a note of his name but assume you can check my account to verify. The call was handled efficiently by a lovely individual. A really nice person. The best I have ever been dealt with by a service provider.  Please pass my thanks to him ... View more

Hi,  I would just like to make it known that the engineer that came to fit my Sky, Wayne, was very professional and personal. From start to finish he was constantly looking at ways to make the service better for us and went above and beyond to do this. He ensured that the Sky dish was in a good place which meant it was concealed from view when sitting in the garden etc, little things that meant a lot.  Wayne also informed me of the multiroom services and how he could fit it there and then, which I took up as I had already been looking into it. Wayne went through all of the features of the Sky Q box and even the remote, showing me shortcuts to get to certain menus and programmes. I always believe it is good to give credit where credit is due especially for customer service as I have recently received some very bad experiences from other companies. Thank you Wayne, much appreciated.  ... View more

I would like to thank the cancellation department representative I spoke to yesterday evening who cancelled my Sky Sports cricket subscription which I had opened for the World Cup and the Ashes. I did not ask his name but he is Scottish, a cricket enthusiast and we had a short discussion on recent matches. He also noticed that my main Sky subscription could be reduced because there were some extras (such as cartoons) which I never used. In all he saved me quite a lot of money.    I had expected to receive an email asking me to rate the service he provided but nothing has come. I would rate him 10 out of 10, extremely competent and helpful. ... View more

Hi, I just wanted to thank all the engineers and those involved in getting the internet back up and running yesterday, in what was undoubtedly a really stressful time for you. Thank you for your hard work and effort and you can pat yourself on the back for a job well done, i appreciate the time you took to resolve the issue and glad you can breathe a sigh of relief that it is all sorted 😁  ... View more

I would like to send a huge thank you to Chris Taylor a sky Engineer, he called at our property on Monday and spoke with my wife,, they spoke about her charity that helps underprivileged children, and on the Wednesday a beautiful bunch of flowers arrived for her, my daughter searched for him on Facebook to thank him, this young man goes above and beyond his job, and made my wife’s day, so sending a big thank you to him and hope sky knows what a kind and caring person Chris is.   ... View more

I would like to say a huge thank you to Bryan and Kirk who both helped me with my new sky mobile SIM. Bryan had a SIM sent out to me and gave me information I needed yesterday. Kirk helped me today set up my new SIM to get data working. I have had a stroke and they were both extremely helpful and made sure everything was working fine for me. I cannot thank them both enough. Best wishes Trisha  ... View more

Just to say a huge thank you to customer service representative Heather for her patience, kindness and expert advice in changing my 93 year old Dad's Sky package to one more affordable yet upgraded. Super service. Everyone I have dealt with today has been very helpful. Great tip,always review your package after its expiry date.  ... View more

I'm usually the first to complain (and probably second and third). But credit where it's due... Louisa sorted every issue I raised with her immediately over the phone, and actually compensated me beyond what I had in mind. Unfortunately it's not so easy to feed this back, so I hope this reaches the right people. If it's important, my call was on August 9 at 18:54. Thanks Louisa for your help! ... View more

I don’t usually leave reviews but feel the advisor I spoke to today was so kind and helpful I needed to let his manager know. His name is Mohammed and he managed to cut my bill in half 👍🏼 We also had a very nice conversation I think he could tell I was feeling down. I honestly felt like I was talking to someone I’ve known forever. We talked about why I’m feeling down and about life in general. Such a wonderful kind young man, he’s helped me feel better about things and the tough situation I am facing. Please can you let him and his manager know how happy I am with the service I received. I know I kept him on the phone for a while but he really made a difference to my mood today and I wouldn’t shut up once I started talking. Thank you Mohammed you made my day I wish you all the best for the future, hopefully we will chat again some day 😊 ... View more

I just got off the phone with Bicky(?) She was absolutley amazing!!!!!! I've been passed from person to person, to fix an issue with my emails for the last month. 1x 30(ish)min phonecall with Bicky and its fixed. She's been fab and is so very friendly. A genuine asset to your team! Thankyou again Bicky!   Mandy 🙂 ... View more

Hi All,   I wanted to bring some amazing customer service to your attention.   The ask was not significantly difficult but Aoife one of your Customer Services representatives on the upgrades team was fantastic and a pleasure to deal with. She displayed the right balance of rapport and technical knowledge. I have worked in customer services for over 10 years and also for Sky and a numnber of other companys and have found Aoife to be by far the most helpful, bubbly and friendly person I have met / listened to (believe me i have scored thousands of quality scorecards for Sky alone).   I know complaints are probably the most prominent communcations that you revieve from customer,  I have been there, so wanted to ensure that my beautiful experience gets passed along.   Aoife - I am extremenly grateful you anserwed my call and had such a warm and engaging conversation with me. I not only got done what I needed to but left the call informed and smiling (I rang my wife to tell her how wonderful you were). You are a credit to your employer and should be training others on how to be such a welcoming and skilled staff member. #GiveAoifeARaise   Thanks again,   Warmest regards, Shane Prendergast ... View more

Hi,    I just wanted to say thank you for a great service, Sky mobile provides. Whenever there has been occasional problems with the network it has been appreciative of the texts or emails received and it has never flustered me. Also I noticed your network is a lot stronger and can receive a stronger network in other places that I have visited to see family or friends.   The swap24 was easy to do when I upgraded and I was grateful to people's patience when I called double checking things about the process. But it was all straight forward and my statements were clear on payments. I'm very happy with my new upgrade.   Lastly, I purchased a SIM card recently, as I have decided to let my daughter have a phone. It was lovely to speak with someone to explain my options and made them aware of the restrictions I wanted applied and was able to cap them on the new SIM. It has provided a great peace mind and was able to set up the SIM card easy too. I look forward to giving her a phone in couple of weeks for her hard work and achievements.   I really wanted to send some feedback, as it brings a better balance to any negative. As there are happy customers too!   Thank you again for all your help. ... View more