Send Thanks to Sky

Hi. I just finished my call with a helpful and pleasant chappy who asked me to give feedback survey which I was happy to agree. I thought this was going to be emailed but maybe I should have stayed on the line.  I feel bad as as it must have seemed that I hung up on him ☹️ ... View more

Hi.    When credit is due, it needs to be given so that these exceptional persons are recognized. I went online this morning to enquire about your broadband service. I was persuaded into getting the service and one hour after I became a new member. There were several issues i faced while trying to get the service. All of them being my own fault.    I would like to thank Mustak who patiently assisted me with every step via the online chat. Please distribute this info accordingly.    Thank you Mustak ! ... View more

On Friday the 9th of November, 3 lovely guys came to install my sky, all 3 of the men were, polite, kind and was very quick at installing everything, I didn’t get all three of the guys names but I do believe one of them was called Dave and he was quite new to the sky team, but he did an excellent job and was also a nice guy just wanted to pass on how much of a fab job they all did, pleased I chose to go with sky!  ... View more

I recieved absolutely incedible customer service from a member of your staff, John Tait who I beleive is based in Falkirk or a surrounding area.  I had recieved poor service - my broadband not turning on when it was supposed to and the soonest I was able to get an engineer out to see about this was almost a week later (baring in mind I had already waited two weeks for the initial turn on date).  I called to discuss my bill in light of this - and waited for around 40 minutes before I was even able to speak to somebody on the phone.  This member of staff then proceded to tell me my bill was almost double what I should have been paying.  As you can imagine by this point I was absolutely infuriated and extremely frustrated and asked to speak to a manager.   Within the minute I was passed on to John I had completely calmed down - and in fact he actually somehow was able to make me laugh on the other end of the call.  He instantly made me feel reassured and like he was going to deal with my issue.  He calmly explained and broke down every aspect of my bill.  He empathised with me and understood how frustrated I was and apologised for the service I had recieved.  He was an absolute pleasure to talk to on the phone and has completely changed my perception of Sky services.  I have since told all of my friends, family and work colleagues about the problems I was having with Sky however I have now shared with everyone I know how briliant this member of the Sky team was in helping me to resolve this issue.  In my opinion John should be an example to all sky customer service staff on how to deal with customers.  It is not only the best customer service I have recieved with Sky, but the best customer service I have recieved in any form from any organisation.  He had a cracking sense of humour and went above and beyond in his role.  I could not believe how much he was able to change my attitude within seconds! I feel he deserves enormous credit from the company. for this. ... View more

Are you based at sky headquarters Isleworth ?  I’m wanting to send the Lounge Lab administrators / managers a thank you card  thanks  xx  ... View more

I I would like to thank the engineers that attended my engineering appointment 15th September to sort intermittent “No Signal”. Both were friendly but professional, they tracked down the problem very quickly and rectified the problem. I also wish to thank the service given by your office staff that diagnosed what the possible problem could be. Keith Russell   ... View more

I wanted to pass on a big thank you to Sharon who talked to me on the phone around midday on Monday about a problem I was having with getting broadband installed. Sharon could not have been more reassuring and friendly, and she went out of her way to check up on the situation with my broadband the whole rest of the week and keep me up to date - I’m sorry I kept missing her calls, because I wanted to thank her in person for being so lovely! The situation is now all sorted and I just wanted to express my gratitude to Sharon for all of her help - thank you so much and take care! 🙂 Chris ... View more