03 Sep 2023 12:37 PM
Hello,
Hope you can please help. I have searched the community for answers and gathered all the settings, but exahausted all the various settings, and continiously get "No internet connection" on the Aus router.
Setup I have is - Sky Fibre into the ONT box, then out to the standard sky router. Purchased the Asus to accomodate the increase of devices on my network, but I cant get the Asus router to pick up internet..
Have checked all the obvious things, and its pluged into the ONT correctly.
Im no left wondering what option I have missed. I understand because I am in Ireland (ROI) I must use PPPoe which I am and have used the provided username and password - username - anthing@skyds1, but still cant get it to work.
Can anyone please offer any advice ? @cookiemonsteruk - I have seen you have experience with Asus routers. Please could you review my settings and see if I have missed something. Thank you in advance 🙂
03 Sep 2023 01:31 PM
For Ireland, you need a VLAN ID tag 10 in this place on the router interface for the Asus.
03 Sep 2023 04:46 PM
Hello @mae-3
ah okay. I shall give that a try when back home. Thanks for the speedy reply. Really appreciate. 🙂
Gus
17 Sep 2023 11:41 AM
Hello, apologies not been able to come back here sooner. Work and family etc.
I didntry the setting change and unfortunately it still resulted in status. No internet connection.
Any other suggestions please? Thanks
17 Sep 2023 11:42 AM
Sorry. Typo above. Meant to read. I did try the setting change.
17 Sep 2023 11:51 AM
Other than the VLAN ID 10 setting, ensuring you are using the right WAN port for connection to the ONT and setting the user name and password for PPPoE should work.
17 Sep 2023 01:03 PM - last edited: 17 Sep 2023 01:04 PM
Might require the existing DHCP lease to expire before a lease for a new MAC address is issued?
If so then that normally requires about an hour or so in the UK. I assume the lease times are much the same in Eire so if you leave it for an hour with nothing connected to the ONT then try the Asus again it may work.
17 Sep 2023 02:43 PM
Hello. Oh okay. I have not tried leaving it that long. Thanks for your help. Will report back. 😊🙏🏻
17 Sep 2023 02:44 PM
Thank you. Have checked and it's on the correct wan port.
user details the same for uk right?
Thanks
17 Sep 2023 02:47 PM
User user details are 'anything@skydsl' and password 'anything' both entries without the signal quotes.
18 Oct 2023 10:38 PM
Hello. Sorry I have not been back for a while. Work and family etc. I tried everything kindly suggested including the user name and it still comes up with it can't find a connection.
Btw I have updated the firmware.
I have no issues with the internet on my existing router, just this new one.
Is it likely to be a faulty unit? Or am I just miscodniguring. Appreciate your help here. Thanks.
19 Oct 2023 06:15 AM
It is likely misconfigured for PPPoE credentials or VLAN ID 10 for Ireland.
Alternatively, try a replacement cable between the ONT and the router's WAN port as these can sometimes be an issue even if they work with another router.
And it is best to switch everything off, eg: ONT and new router when swapping over to a new system for half an hour then switch it back on.
19 Oct 2023 08:22 PM
Hello,
thanks for the reply. Okay I will give the cable a go and report back.
I'll also screenshot the pppoe and vlan id details.
thanks.
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