This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.
20 Jan 2025 12:49 PM
Logged complaint rang again this morn to get told were all wrong and there isnt an issue with broadband and these forums are just customer to customer and mean nothing.
20 Jan 2025 12:53 PM
It's nothing but a joke. They need to provide details and agree there is an issue and when it will be fixed.
Last night they told me we'd get compensated.
20 Jan 2025 12:54 PM
I hope you got the advisors name that you spoke to Dawn-Tracy, I would be logging a complaint
20 Jan 2025 12:59 PM
@Fraggs i did ive got an open reach engineer comming tomorrow wantwd to cancel because reading this thread they know there is an issue i have no faith in sky now had talk shield issue thats affecting thousands been broken over a year they need a new tech team.
20 Jan 2025 01:15 PM
Sounds like some better techs or training is needed, I noticed we had a few subcontractors when they came to fit fiber which doesnt help with quality.
Hope they find and fix the problem asap
20 Jan 2025 01:37 PM
Got a reply to my complaint, which agreed given my diagnostics that it was a wider network error.
It then proceeded to suggest I disconnect some items from the net (despite not being my issue), and then proceeded to try and sell me the broadband booster service.
Helpful.
20 Jan 2025 01:53 PM
Use a VPN such as Avast or AVG. Set to fastest connection.
This also allows app to update from play store using WiFi.
20 Jan 2025 02:04 PM
Shouldn't need to setup a VPN. I'm going to leave sky as on the phone with them now and they won't admit there is an issue.
20 Jan 2025 02:10 PM
Seems that the tech team that visit know of an issue and the team in the office over the phone either dont know or choose to deny it.
The tech guy that visited me today said they have known about it for a week now
20 Jan 2025 04:32 PM
Just been on the phone to sky. They're sending an engineer in 48 hours. I'm keeping a link to these discussions to bring up. Funnily enough I've also found that I can't get on to Sky sports via sky go on Samsung phone or iphone but can get onto terrestrial tv, as well as YouTube hanging and apps not updating. It's a weird one for sure. Automatic online help system woeful but person I spoke to was very helpful, listened and left me hopeful. Fingers crossed!
20 Jan 2025 06:37 PM
Been on the phone to sky with a very helpful customer service person.
It seems like a whole department in sky are dragging their feet with this issue. (Probably engineering).
They've messaged us saying it's now fixed and upon talking to the customer service team it's due to "improper position" of router. The engineering team have been repeatedly told to look at this thread and acknowledge but seem to either not bother or care.
20 Jan 2025 06:47 PM
Still having this same issue apps will update over mobile data but not on my broadband, same issues with YouTube I have reset both the router and the fibre connection and still the same
Tony
20 Jan 2025 06:48 PM
Come on Sky. This thread was created in 10/01 and still no fix!! Very poor show considering how much money you take from all of us.
20 Jan 2025 06:51 PM
I love the improper position accusation, funny enough mine didn't move between when things worked before the update, and when they didn't after it 🙂
20 Jan 2025 06:55 PM
My router hasnt moved either and it still fails to work, I wish it would move out of the yorkshire/humber area then it might work again 🤣😂
This discussion has been locked
Sorry, you can't reply to this discussion as it's been locked by our Community Managers.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 4 hours
New Discussion