Can't update or install apps on android or YouTube not working properly. Yorkshire area,

[WoollyRamoth]

@KevNewMedia 

Hi Kev, any updates?

[Dawn-Tracey]

Logged complaint rang again this morn to get told were all wrong and there isnt an issue with broadband and these forums are just customer to customer and mean nothing.

[dave4321]

It's nothing but a joke. They need to provide details and agree there is an issue and when it will be fixed.

Last night they told me we'd get compensated. 

[Fraggs]

I hope you got the advisors name that you spoke to Dawn-Tracy, I would be logging a complaint

[Dawn-Tracey]

@Fraggs i did ive got an open reach engineer comming tomorrow wantwd to cancel because reading this thread they know there is an issue i have no faith in sky now had talk shield issue thats affecting thousands been broken over a year they need a new tech team.

[Fraggs]

Sounds like some better techs or training is needed, I noticed we had a few subcontractors when they came to fit fiber which doesnt help with quality.

Hope they find and fix the problem asap

[Ilera]

Got a reply to my complaint, which agreed given my diagnostics that it was a wider network error.

It then proceeded to suggest I disconnect some items from the net (despite not being my issue), and then proceeded to try and sell me the broadband booster service.

Helpful.

[Papat126]

Use a VPN such as Avast or AVG. Set to fastest connection.

This also allows app to update from play store using WiFi. 

[dave4321]

Shouldn't need to setup a VPN. I'm going to leave sky as on the phone with them now and they won't admit there is an issue.

[Fraggs]

Seems that the tech team that visit know of an issue and the team in the office over the phone either dont know or choose to deny it.

The tech guy that visited me today said they have known about it for a week now

[Skymouse]

Just been on the phone to sky. They're sending an engineer in 48 hours. I'm keeping a link to these discussions to bring up. Funnily enough I've also found that I can't get on to Sky sports via sky go on Samsung phone or iphone but can get onto terrestrial tv, as well as YouTube hanging and apps not updating. It's a weird one for sure. Automatic online help system woeful but person I spoke to was very helpful, listened and left me hopeful. Fingers crossed!

[MattandHannah]

Been on the phone to sky with a very helpful customer service person. 

It seems like a whole department in sky are dragging their feet with this issue. (Probably engineering).

They've messaged us saying it's now fixed and upon talking to the customer service team it's due to "improper position" of router. The engineering team have been repeatedly told to look at this thread and acknowledge but seem to either not bother or care. 

[Tonyfev]

Still having this same issue apps will update over mobile data but not on my broadband, same issues with YouTube I have reset both the router and the fibre connection and still the same

Tony

[DRB111]

Come on Sky. This thread was created in 10/01 and still no fix!! Very poor show considering how much money you take from all of us.

[Ilera]

I love the improper position accusation, funny enough mine didn't move between when things worked before the update, and when they didn't after it 🙂