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Discussion topic: Can't update or install apps on android or YouTube not working properly. Yorkshire area,

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This message was authored by Dawn-Tracey This message was authored by: Dawn-Tracey

Re: Can't update or install apps on android or YouTube not working properly. Yorkshire area,

Logged complaint rang again this morn to get told were all wrong and there isnt an issue with broadband and these forums are just customer to customer and mean nothing.

This message was authored by dave4321 This message was authored by: dave4321

Re: Can't update or install apps on android or YouTube not working properly. Yorkshire area,

It's nothing but a joke. They need to provide details and agree there is an issue and when it will be fixed.

Last night they told me we'd get compensated. 

This message was authored by Fraggs This message was authored by: Fraggs

Re: Can't update or install apps on android or YouTube not working properly. Yorkshire area,

I hope you got the advisors name that you spoke to Dawn-Tracy, I would be logging a complaint

This message was authored by Dawn-Tracey This message was authored by: Dawn-Tracey

Re: Can't update or install apps on android or YouTube not working properly. Yorkshire area,

@Fraggs i did ive got an open reach engineer comming tomorrow wantwd to cancel because reading this thread they know there is an issue i have no faith in sky now had talk shield issue thats affecting thousands been broken over a year they need a new tech team.

 

This message was authored by Fraggs This message was authored by: Fraggs

Re: Can't update or install apps on android or YouTube not working properly. Yorkshire area,

Sounds like some better techs or training is needed, I noticed we had a few subcontractors when they came to fit fiber which doesnt help with quality.

Hope they find and fix the problem asap

This message was authored by Ilera This message was authored by: Ilera

Re: Can't update or install apps on android or YouTube not working properly. Yorkshire area,

Got a reply to my complaint, which agreed given my diagnostics that it was a wider network error.

 

It then proceeded to suggest I disconnect some items from the net (despite not being my issue), and then proceeded to try and sell me the broadband booster service.

 

Helpful.

This message was authored by Papat126 This message was authored by: Papat126

Re: Can't update or install apps on android or YouTube not working properly. Yorkshire area,

Use a VPN such as Avast or AVG. Set to fastest connection.

This also allows app to update from play store using WiFi. 

This message was authored by dave4321 This message was authored by: dave4321

Re: Can't update or install apps on android or YouTube not working properly. Yorkshire area,

Shouldn't need to setup a VPN. I'm going to leave sky as on the phone with them now and they won't admit there is an issue.

This message was authored by Fraggs This message was authored by: Fraggs

Re: Can't update or install apps on android or YouTube not working properly. Yorkshire area,

Seems that the tech team that visit know of an issue and the team in the office over the phone either dont know or choose to deny it.

The tech guy that visited me today said they have known about it for a week now

This message was authored by Skymouse This message was authored by: Skymouse

Re: Can't update or install apps on android or YouTube not working properly. Yorkshire area,

Just been on the phone to sky. They're sending an engineer in 48 hours. I'm keeping a link to these discussions to bring up. Funnily enough I've also found that I can't get on to Sky sports via sky go on Samsung phone or iphone but can get onto terrestrial tv, as well as YouTube hanging and apps not updating. It's a weird one for sure. Automatic online help system woeful but person I spoke to was very helpful, listened and left me hopeful. Fingers crossed!

This message was authored by MattandHannah This message was authored by: MattandHannah

Re: Can't update or install apps on android or YouTube not working properly. Yorkshire area,

Been on the phone to sky with a very helpful customer service person. 

It seems like a whole department in sky are dragging their feet with this issue. (Probably engineering).

They've messaged us saying it's now fixed and upon talking to the customer service team it's due to "improper position" of router. The engineering team have been repeatedly told to look at this thread and acknowledge but seem to either not bother or care. 

This message was authored by Tonyfev This message was authored by: Tonyfev

Re: Can't update or install apps on android or YouTube not working properly. Yorkshire area,

Still having this same issue apps will update over mobile data but not on my broadband, same issues with YouTube I have reset both the router and the fibre connection and still the same

 

 

Tony

This message was authored by DRB111 This message was authored by: DRB111

Re: Can't update or install appa on android. Youtube not working properly.

Come on Sky. This thread was created in 10/01 and still no fix!! Very poor show considering how much money you take from all of us.

This message was authored by Ilera This message was authored by: Ilera

Re: Can't update or install apps on android or YouTube not working properly. Yorkshire area,

I love the improper position accusation, funny enough mine didn't move between when things worked before the update, and when they didn't after it 🙂

This message was authored by Fraggs This message was authored by: Fraggs

Re: Can't update or install apps on android or YouTube not working properly. Yorkshire area,

My router hasnt moved either and it still fails to work, I wish it would move out of the yorkshire/humber area then it might work again 🤣😂

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