Discussion topic: Can't update or install apps on android or YouTube not working properly. Yorkshire area,
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‎12 Jan 2025 10:20 PM - last edited: ‎16 Jan 2025 10:02 AM by KevNewMedia
Hi,
I've noticed since yesterday when I watch YouTube shorts the video stops playing after a bit, like it does when connection is weak or starts buffering. It doenst come back on. I also noticed that I couldn't install any apps Google play store or update them.
All the above works if I use mobile data. I have tried other home broadbands like BT and Vodafone and it works fine on there too. Not sure how long it's been like this but I noticed it on Friday.
Any help will be greatly appreciated. I have reset the router and turned it off and on again. It didn't work.
Thanks
Waseem
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‎23 Jan 2025 08:35 AM
Posted by a Sky employeeMorning Everyone
Thank you so much for your perseverance and patience whilst we worked through this technical problem.
Our Support Teams have advised, that the problem has now been rectified, and I can see from the posts in the thread that you have been able to confirm this as well. We sincerely thank you for bringing this problem to our attention and allowing us the opportunity to resolve it.
Kev
Community Manager