20 Jan 2025 08:31 PM
Why is my broadband not going live until 31 Jan. It should have happened on 17 Jan?
20 Jan 2025 09:55 PM
Posted by a Superuser, not a Sky employee. Find out moreEngineer availability from Openreach if you have been given a new date from Sky could well be the reason.
20 Jan 2025 10:38 PM
Posted by a Superuser, not a Sky employee. Find out more
Particularly for new FTTP installations, delay is unfortunately not unusual.
If it's in the UK, putting the address into the BT Wholesale Availability Checker should indicate which broadband provisioning type is applicable.
https://www.broadbandchecker.btwholesale.com/#/ADSL/AddressHome
It's the table and the two text lines below it which are most useful.
Remove any personal information (such as the address itself) if you post an image.
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