Discussion topic: Speak to uk call centre

This message was authored by: Skinnyfella · ‎17 Jan 2025

My broadband contract is about to expire. Ive tried renewing online and am being offered wifi max for extra £4 with no real detail of what it is and they want a 24 month contract! When I phone to ask about it and negotiate a new contract it goes to India. How do you speak to someone with a UK accent. Also, of all the countries to out source to, why India? Its such a difficult accent to understand.

This message was authored by: Chrisee · ‎17 Jan 2025

@Skinnyfella this explains what WiFi Max includes https://www.sky.com/help/articles/sky-wifi-max

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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This message was authored by: Daniel0210 · ‎17 Jan 2025

@Skinnyfella

All calls are directed to the next available agent no matter where they are based. You can't stipulate you want a UK based agent.

Also, all new contracts are now 24 months.

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: Chrisee · ‎17 Jan 2025

@Skinnyfella this explains what WiFi Max includes https://www.sky.com/help/articles/sky-wifi-max

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

Discussion topic: Speak to uk call centre

Speak to uk call centre

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