24 Dec 2024 02:31 PM
Posted by a Superuser, not a Sky employee. Find out moreIf the issue isn't resolved via the chat invite in the next couple of hours I'm afraid the chat process won't resume again until after 0800 on Friday 27th.
24 Dec 2024 02:32 PM
My issue is all sorted now 😅 the sky team sorted it via the chat from this forum - so relieved!
31 Dec 2024 10:07 AM
i need help with this exact same thing please? i had my sky upgraded on 20th dec and my work communications phone hasnt rang since. this is disgraceful sky.
31 Dec 2024 10:19 AM
still waiting for mine, i trust Sky are going to reimburse me for the lost on-call payments and provide a detailed resolution/explanation so i can send to my employer as to why i couldnt work
31 Dec 2024 10:21 AM - last edited: 31 Dec 2024 10:22 AM
Posted by a Superuser, not a Sky employee. Find out more
Unfortunately neither of those is likely, because while Sky doesn't forbid working from home, their mainstream broadband products are not intended for business use.
There's a different service for that:
https://business.sky.com/products-and-services/business-broadband/
31 Dec 2024 10:23 AM
i suspect now but thats another avenue to explore at a later date
at the very least the service doesnt work as intended (also cant log into the Sky Hub with their credentials)
31 Dec 2024 10:24 AM - last edited: 31 Dec 2024 10:24 AM
Posted by a Superuser, not a Sky employee. Find out more@lisad122 To get you some help with this your post has been escalated to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014
Keep an eye out for an invite or blue chat bubble.
When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.
Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.
I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts
31 Dec 2024 10:24 AM
ironically thats not available in my postcode
31 Dec 2024 10:26 AM - last edited: 31 Dec 2024 10:28 AM
Posted by a Superuser, not a Sky employee. Find out more
@kevinwicnott wrote:
at the very least the service doesnt work as intended
If Sky Talk Internet Calls is (potentially) working then lack of VoIP functionality from an IP handset over ethernet or WiFi won't be covered by the Ofcom compensation scheme. No ISP guarantees all possible devices will work on their broadband, but they should take reasonable steps to attempt to support users or offer them the option of leaving without penalty.
31 Dec 2024 10:36 AM
Posted by a Sky employeeHi there! Thank you for escalating this. We have sent an invite to @lisad122.
31 Dec 2024 10:39 AM
its activley being blocked, I see thetraffic being routed to the router (via Layer3 switch) then it doesnt enter the PBX at the remote end
31 Dec 2024 10:41 AM
i should also add that other people in different areas of the UK have the exact same phone, with exactly the same config and it works OK
31 Dec 2024 11:03 AM
Hi. How did you know it got sorted. I've been assured actions are being taken to downgrade the firmware on my Sky Max router, but not jad any confirmation of this from Sky. I realise it's over the holiday period, but I started this issue way before Christmas.
Not good service, Sky. EE worked straightaway.
02 Jan 2025 11:37 AM
We are new to sky and having the same problem, what is the quickest/easiest way to get someone to sort this for us? Many thanks ☺️
03 Jan 2025 06:20 PM
I'm having the same issue. Bria Stretto VOIP system not working when connecting to my broadband hub. Previously fine, but recently stopped. Fine when hotspotting from my phone but that's not ideal. Voip provider says that this issue has been frequently reported since an update to the router software? Mentioned SIP ALG needing to be disabled?
Can this be escalated for me please?
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