Newly installed Max Hub but my voip phone has a dial tone but does not dial out or reveive calls

[Daniel0210]

@kevinwicnott 

If the issue isn't resolved via the chat invite in the next couple of hours I'm afraid the chat process won't resume again until after 0800 on Friday 27th. 

[Es-]

My issue is all sorted now 😅 the sky team sorted it via the chat from this forum - so relieved!

[lisad122]

i need help with this exact same thing please? i had my sky upgraded on 20th dec and my work communications phone hasnt rang since. this is disgraceful sky. 

[kevinwicnott]

still waiting for mine, i trust Sky are going to reimburse me for the lost on-call payments and provide a detailed resolution/explanation so i can send to my employer as to why i couldnt work

[TimmyBGood]

@kevinwicnott 

Unfortunately neither of those is likely, because while Sky doesn't forbid working from home, their mainstream broadband products are not intended for business use.

There's a different service for that:

https://business.sky.com/products-and-services/business-broadband/ 

[kevinwicnott]

i suspect now but thats another avenue to explore at a later date

at the very least the service doesnt work as intended (also cant log into the Sky Hub with their credentials)

[GD1]

@lisad122   To get you some help with this your post has been escalated to the Sky Messaging team. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble.

When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

Be reassured the email & message is from Sky and your details are safe and secure.
If you are using Safari please make sure that Hide IP Address is not checked in order to see the blue bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

I would also recommend that if not already on, that you turn email/private message notifications on to avoid missing any alerts

[kevinwicnott]

ironically thats not available in my postcode

[TimmyBGood]

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@kevinwicnott wrote:

at the very least the service doesnt work as intended 

---

If Sky Talk Internet Calls is (potentially) working then lack of VoIP functionality from an IP handset over ethernet or WiFi won't be covered by the Ofcom compensation scheme.  No ISP guarantees all possible devices will work on their broadband, but they should take reasonable steps to attempt to support users or offer them the option of leaving without penalty.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @lisad122.

[kevinwicnott]

its activley being blocked, I see thetraffic being routed to the router (via Layer3 switch) then it doesnt enter the PBX at the remote end

[kevinwicnott]

i should also add that other people in different areas of the UK have the exact same phone, with exactly the same config and it works OK

[Richard00]

Hi. How did you know it got sorted. I've been assured actions are being taken to downgrade the firmware on my Sky Max router, but not jad any confirmation of this from Sky. I realise it's over the holiday period, but I started this issue way before Christmas. 

Not good service, Sky. EE worked straightaway. 

[Jlw82]

We are new to sky and having the same problem, what is the quickest/easiest way to get someone to sort this for us? Many thanks ☺️ 

[Mikeydregs13]

I'm having the same issue. Bria Stretto VOIP system not working when connecting to my broadband hub. Previously fine, but recently stopped. Fine when hotspotting from my phone but that's not ideal. Voip provider says that this issue has been frequently reported since an update to the router software? Mentioned SIP ALG needing to be disabled?

Can this be escalated for me please?