20 Jan 2025 11:09 PM
21 Jan 2025 06:15 AM
Posted by a Superuser, not a Sky employee. Find out more
@Rayoap wrote:
Yet again SKY ripping customers off 😡
Nothing to do with Sky. Two WORKING days is the service level agreement between all ISP’s and Openreach for fixing a fault, The below link explains the Ofcom agreed auto compensation scheme which Sky operates for when there is a TOTAL loss of Sky Broadband or Sky Talk for UK customers.
https://www.sky.com/help/articles/auto-compensation
If you have a total loss of service and it isn’t fixed after two full WORKING days from when you notify Sky of the fault, you will become eligible for it. It’s applied 30 days after the fault has been repaired and will come in the form of a credit appearing on your Sky account (from 01/04/24 the rates are £9.76 per day).
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