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Discussion topic: New sky hub max won't connect to MyCloud external hard drive

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This message was authored by Boddess14 This message was authored by: Boddess14

New sky hub max won't connect to MyCloud external hard drive

We just got the new full fibre which came with the sky hub max but I've plugged my old MyCloud external hard drive into it and it won't connect. I've spoken to WD about this and they say it's an issue with the hub because it dual sections or inputs or UPnP things? I have no idea what it means but please... is there any way to rectify this and access my external hard drive? I rely on it for work.

 

Usually it just appears on the network but apparently it's due to the new hub that it isn't working.


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This message was authored by Chrisee This message was authored by: Chrisee Answer

Re: New sky hub max won't connect to MyCloud external hard drive

Posted by a Superuser, not a Sky employee. Find out more

@Boddess14 as a start changectge WiFi security level setting in the My Sky app from the default WPA3-T to WPA2 as older devices often cannot cope with new highercstabdard.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

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This message was authored by Chrisee This message was authored by: Chrisee Answer

Re: New sky hub max won't connect to MyCloud external hard drive

Posted by a Superuser, not a Sky employee. Find out more

@Boddess14 as a start changectge WiFi security level setting in the My Sky app from the default WPA3-T to WPA2 as older devices often cannot cope with new highercstabdard.

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Boddess14
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This message was authored by Boddess14 This message was authored by: Boddess14

Re: New sky hub max won't connect to MyCloud external hard drive

This wasn't quite the answer because the new hub doesn't have these options but thank you so much because you prompted me to go on the app which I hadn't done and it has an option to open a port! This solved the problem. 

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