Can't update or install apps on android or YouTube not working properly. Yorkshire area,

[Wayne99]

New Hub doesn't fix anything, I got one today still same issue 

[Wayne99]

If several people in a similar area but miles apart are reporting exactly the same issue then clearly there is a problem that's a individual router problem not a Google problem 

[Wayne99]

*That's not a router problem 

[AmirAhmed]

I know it's frustrating but I think that the customer support team isn't as aware of this issue as much as the Sky Networking Team, and since it goes under the radar on line checks it wouldn't appear as though anything was wrong. All we can do is hope that the Networking teams solve this soon. We have hopefully provided enough contextual and technical information to get down to the root quickly.

[Gman5]

My YouTube videos are buffering at home. Works well anywhere else away from home. Even when I am using mobile data at home YouTube videos are not working. Problem is recent. My WiFi is full strength but signal fluctuates. 

[gomev]

Justy to add to the list, same issue here, west yorkshire, Leeds

[Wayne99]

Are you located in West Yorkshire by any chance?

[TheJools]

(removed)

They have closed my issue.  They say its config my end - network team says no fault

Moderator note: Removed campaigning.

[snownrock]

I have raised the issue via live chat, but the agent is hopeless.

[TheJools]

I raised an official complaint

[Sky109]

Hi,

I normally don't comment on forums and just created a profile to investigate the exact same issue I've been having since last Friday. 

I have a feeling this is gonna be the start of a long winded back and forth with Sky as is the case more often than not.

My Youtube, SkyGo and downloads are slow or don't work. Sometimes on lower resolutions the videos may play on Youtube, but it doesn't work at all on the SkyGo app and neither does it let me complete any downloads. When I switch to mobile date the connection and speeds pick up right away.

The Sky health checker and speeds show no issue and even thr Youtube app on the TV and Sky Q work ok which means it's only affecting certain devices which is weird..... I had this same issue with them over 10 years ago as well...

So I called Sky yesterday, they did their usual checks, most of which I did anyway. An engineer visit was booked for tomorrow Friday 17th. I then get a text this morning to say the visit has been cancelled as there is an outage in my area. What is confusing is no errors came on their service checker to show any errors since the problem or even today... so I wanted to query how Sky have seen an outage and their app not show anything to me? 

I got through to an advisor who didn't seem to fully grasp what I was saying and she just reiterated what the text said about the 24 hours, I said no problem and will give them the benefit of doubt. The advisor alsp stated this outage is linked with Openreach and that after 24 hrs the engineer will contact me once the checks have been done. 

I'm letting Sky do their check and making a record of things because I feel like this could end up being a BIG complaint. 

Please do get in touch with them explaining ur exact issue and keep us posted here. The more awareness we raise on such issues and their poor service, the better!

[Dawn2023]

Wow thanks so much for that information.  I will definitely be lodging a complaint also and let them do what they feel they should so then hopefully they can see there's an issue! It's driving me crazy. I have my open University course starting 4 th Feb I really hope this will be sorted or I will have to go to the library for the next 6 years!

[The+Real+Mr+B]

I have same issues, am in Wakefield. Been through everything with Google first and it works fine on data. Only have the same YouTube and Google play apps on WiFi. Talking to one of the blokes this morning on chat and it just cut me off. Can't get through now and don't want to talk to them as I struggle hearing. The chat works well for me as I do t hear what people are saying. We have had 4 or 5 openreach vans in out street and village for rhe last few days. Definitely something wrong g at their end.

[Dawn2023]

Yeah, the live chat keeps talking about broadband speed not Shields or how to help 🤣

[TheJools]

Only work arounds are VPN

Google ONE give you a free vpn on pixel phones

You can install protonvpn and be careful not to sign up to a plan and the free one works

The irony here is that you need to download an app to be able to download other apps later - so you need to acquire the proton app on mobile data or another wifi