Can't update or install appa on android. Youtube not working properly.

[TheSlugman]

Having the exact same issue. Shield is off, download speed is fine, however anything Google related seems to not work. No youtube, can't update apps.

This needs looking into!

[slyfoxcon]

I'm also having the same issue, I can't update nor can I download any apps from Google Store neither

My PC and my tablet have the same issue so there must be something wrong with Sky Broadband because it only happened a few days ago

[TheJools]

https://helpforum.sky.com/t5/Sky-Go/Sky-go/m-p/4879898 

I am in Wakefield west Yorks seems to be regional from some of the other threads I've seen

[AmirAhmed]

Also in West Yorkshire

[Dawn2023]

Also West Yorkshire too

[bcfc1979]

Also in West Yorkshire 

[Wayne99]

Exactly sake issue as well & also West Yorkshire located. Happens same on my partner & sons phone. Clearly some issue with Sky as mobile data works fine. Spent ages on phone, received a new router today and yep you guessed it still same issue. Using up all my mobile data & extremely frustrating 

[snownrock]

Also in West Yorkshire with same issue of apps not updating

[KevNewMedia · Accepted solution]

Hi Everyone

Thank you so much for bringing this to our attention and for tagging me on this issue @Chrisee 

I can understand how frustrating this must be and apologise for the inconvenience. I've escalated the problem to our support teams and as soon as I have some more information, I'll update everyone.

I'm going to mark this post as the answer for now, so that everyone has the most up-to-date information. 

[TheJools]

Hi

Sky just called me saying network team cant find a problem - its your equipment and config that is wrong

/groan

[Dawn2023]

So we have to put up with this forever? 

I don't understand how it cant be the equipment.  I have done everything from resetting the router,  to uninstall uninstalling apps. Then it won't download any after. 

Only way I can download or update is by using a mobile hot-spot. Everything was fine until about a week ago.  So I just don't understand it. I have also different phones also with the same problem 

[snownrock]

If multiple people are having the same issue then it can't be isolated to individuals equipment surely?

[TheJools]

I would encourage people to raise complaints - rather than relying on this forum

Suggesting its "just your equipment" is such a cop out

[TheJools]

Contact Sky | Sky.com

(1) Sky Help Team (@SkyHelpTeam) / X

I have submitted a complaint and messaged the X.com helpteam

I will start a cancellation process by tomorrow is nothing changes

[Awoo]

I am getting a new hub so I will update if that solves the problem