0

Discussion topic: Internet dropping out

Reply
This message was authored by Foty This message was authored by: Foty

Internet dropping out

Hi, over the past month or so the wi fi keeps dropping out. Never had a problem before and nothing else has changed
Reply

All Replies

This message was authored by SkyUserK87 This message was authored by: SkyUserK87

Re: Internet dropping out

We are experiencing the same issue. Drops off and comes back a few minutes later. Has been doing it more and more throughout the month but sky showing no issues when testing hub and no issues in our area. Really annoying though now have constant interruptions to service.

This message was authored by Chrisee This message was authored by: Chrisee

Re: Internet dropping out

Posted by a Superuser, not a Sky employee. Find out more

@Foty & @SkyUserK87 this is not an uncommon issue caused in most cases by bad weather affecting copper phone lines. If it continues call Sky to report the fault depending on the number of line drops they can ask Openreach to check your line but it is not certain that Openreach will do anything to sort the issue. 

 

=========================================================
65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 4 hours

New Discussion