(Ext switch port: 4) (Logical Port: 12) Link DOWN.

[fragglemuppet]

Hi, 

I keep on constantly having services disrupted (Sky TV and Broadband), have narrowed it down to the Sky Router , in particualr on the sys log :

2025-01-** 21:16:11 syslog: [2505725.130000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
2025-01-** 21:16:12 syslog: [2505726.145000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 100 mbps full duplex
2025-01-** 21:16:16 syslog: [2505730.179000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
2025-01-** 21:16:18 syslog: [2505732.207000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 100 mbps full duplex
2025-01-** 21:16:31 syslog: [2505745.378000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
2025-01-** 21:16:35 syslog: [2505749.434000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 100 mbps full duplex
2025-01-** 21:23:29 syslog: [2506163.044000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
2025-01-** 21:23:31 syslog: [2506165.062000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 100 mbps full duplex
2025-01-** 21:23:34 syslog: [2506168.100000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
2025-01-** 21:23:36 syslog: [2506170.119000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 100 mbps full duplex
2025-01-** 21:23:49 syslog: [2506183.250000] eth3 (Ext switch port: 4) (Logical Port: 12) Link DOWN.
2025-01-** 21:23:53 syslog: [2506187.284000] eth3 (Ext switch port: 4) (Logical Port: 12) Link UP 100 mbps full duplex

(2025-01-** replaces date as to allow to post)

what could be causing this??

Thanks

[Chrisee]

@fragglemuppet the log file is pretty useless in diagnosing faults here apart fom an issue with the WAN port on the hub it doesnt tell us the cause. If you have full fibre it could be an issue with the ONT or the fibre line or indeed the hub. However it looks like you need support from Sky so I am escalating your post to the Sky team who support the forum who should be in touch soon to offer you a private online chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the brightly coloured chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to chat.