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Discussion topic: Can't update or install apps on android or YouTube not working properly. Yorkshire area,

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This message was authored by Lo1993 This message was authored by: Lo1993

Re: Can't update or install apps on android or YouTube not working properly. Yorkshire area,

I am also facing same issue, West Yorkshire Wakefield 

This message was authored by Dawn-Tracey This message was authored by: Dawn-Tracey

Re: Can't update or install apps on android or YouTube not working properly. Yorkshire area,

Ive just found this forum i rang sky yesterday as i have same issue they just said i need an open reach engineer out which is booked now i find this i too am in wakefield ....

 Dont expect anything to be done on this as we been without sky talk shield nearly a year now once somethig  goes wrong with sky heads get burried in the sanf and nothing happens as whats been proved with the talk shield problem the technical team either cant or wont fix it.

This message was authored by Dan12345 This message was authored by: Dan12345

Re: Can't update or install apps on android or YouTube not working properly. Yorkshire area,

(removed)

 

I've been sent a New Hub and it makes no diffrence. Waiting on a response from the complaints department and asked for a timescale of how long to fix this issue or I'm cancelling.

 

Moderator note: Removed campaigning.

This message was authored by Benhinsley This message was authored by: Benhinsley

Re: Can't update or install apps on android or YouTube not working properly. Yorkshire area,

Same problem, YouTube buffers for 5 minutes before working then buffers again on the ads. Apple devices, Halifax WY

This message was authored by Fiona1234 This message was authored by: Fiona1234

Re: Can't update or install appa on android. Youtube not working properly.

Ussue still not fixed, your comment was 16 Jan, it's now 20th and still the same 

This message was authored by Xxpaulxx67 This message was authored by: Xxpaulxx67

Re: Can't update or install apps on android or YouTube not working properly. Yorkshire area,

Same symptoms here in Halifax, West Yorkshire.

Complaint logged with your link, thanks.

Muhammad+Waseem
Topic Author
This message was authored by Muhammad+Waseem This message was authored by: Muhammad+Waseem

Re: Can't update or install apps on android or YouTube not working properly. Yorkshire area,

I was expecting a call yesterday from sky, i was told I'd get an update in 72 hours..

 

Still same issue and no further info on what's going on.

 

My and my wife both have pay as you go as we don't use mobiles to make much calls, now I'm having to top up to use data to watch YouTube when I'm already paying for a broadband service!

This message was authored by gomev This message was authored by: gomev

Re: Can't update or install apps on android or YouTube not working properly. Yorkshire area,

Get yourself a free VPN to use your wifi.

Muhammad+Waseem
Topic Author
This message was authored by Muhammad+Waseem This message was authored by: Muhammad+Waseem

Re: Can't update or install apps on android or YouTube not working properly. Yorkshire area,

Which one would you recommend? The ones I have tried really slow the speed down.

This message was authored by Steve425 This message was authored by: Steve425

Re: Can't update or install appa on android. Youtube not working properly.

I'm m having the same problem too.

What's going on?

This message was authored by dave4321 This message was authored by: dave4321

Re: Can't update or install appa on android. Youtube not working properly.

This up-to-date answer I'd now 4 days old!

This message was authored by The+Real+Mr+B This message was authored by: The+Real+Mr+B

Re: Can't update or install apps on android or YouTube not working properly. Yorkshire area,

VPN's do slownthe speed down unfortunately.  But at least they allow you to update and download for now. I use Proton free one. 

This message was authored by Ilera This message was authored by: Ilera

Re: Can't update or install apps on android or YouTube not working properly. Yorkshire area,

Proton seems fine, if speed is slow try telling it to change server, often the "fastest free" it selects is actually slow.

This message was authored by Fraggs This message was authored by: Fraggs

Re: Can't update or install apps on android or YouTube not working properly. Yorkshire area,

Sky Tech engineer just been,it was first one he has been called to but had heard about it from other engineers,  they have no solution to fix it as yet but they have been told to take the router details, the device model /serial number and the playstore version of all the affected devices .

Could have saved them the call out and sent them all the details myself if they had asked.

So we are still no wiser as to the cause or when it will be fixed

This message was authored by WoollyRamoth This message was authored by: WoollyRamoth

Re: Can't update or install apps on android or YouTube not working properly. Yorkshire area,

@KevNewMedia 

Hi Kev, any updates?

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