Internet Keeps Dropping

[Jaydee1985]

Internet keeps dropping, orange light comes up on router, kicks all wireless and wired devices off, ran diagnostics and everythings seems okay - i turn router off and on and seems to rectify it for a short time then it does it drops again. Router in an exposed area.

Below are router stats

any help would be appreciated.

  Router Statistics

System Up Time: 00:36:15

Port Status TxPkts RxPkts Collision Pkts Tx b/s Rx b/s Up Time WAN MER 97765 115857 0 121095 620120 00:27:03 LAN Up 156975 118697 0 536412 85591 00:36:15 WLAN (2.4 GHz) Up 9880 4937 0 3051 850 00:34:37 WLAN (5 GHz) Up 24713 12829 0 163495 25956 00:34:37

---

Broadband Link Downstream Upstream Connection Speed 34999 kbps 10000 kbps Line Attenuation D1(5.6 dB) , D2(13.2 dB) , D3(21.5 dB) U0(1.7 dB) , U1(9.3 dB) , U2(15.4 dB) Noise Margin 30.9 dB 24.1 dB

---

Poll Interval:

Seconds (at least 3s): 

[cookiemonsteruk]

@Jaydee1985 

You have a very high noise margin and a line attenuation suggesting you should be on 80Mbps

Could you run tests on your my sky app and post the info in more about your connection

[Jaydee1985]

Thanks for replying, i am in a rural location aswell if that helps.

Your internet

Status: Good

34 Mb/s

Access line speed to your hub is 34 megabits per secondAccess line speed to your hub

It's the speed between your local telephone exchange or street cabinet and your Sky hub.

The speed you get to a WiFi connected device might be lower. It can depend on how far it is from your hub, how it's connected and how many other devices are connected to your hub.

---

More about your speed

Your package: Sky Broadband Superfast

Estimated upload speed: 10 Mb/sEstimated upload speed: 10 Megabits per second

Normally available download speed 35 - 36 Mb/sNormally available download speed 35 to 36 Megabits per second

Guaranteed Minimum Download Speed: 35 Mb/sGuaranteed Minimum Download Speed: 35 Megabits per second

[cookiemonsteruk]

@Jaydee1985 

Are you on a 40Mbps profile?

You are getting 34Mbps with a guarantee of 35Mbps and line drops 

Call sky on 150 from your landline or
zero three three three seven five nine one zero one eight from any other phone

Or if in Ireland

Call sky ireland on

08.185.00.27.2
Remove all the full stops

To report the issue

[Jaydee1985]

im on the superfast package which is the only one i can get at 59mb/s
i normally sit at 39mb/s and has been down at 34mb/s for a few days last week which i contacted them about which they have deposited a months charge into my account. 

[cookiemonsteruk]

@Jaydee1985 

59Mbps sounds like the national average . What speed were you told you would get when you signed up?

[Jaydee1985]

39, that speed isnt too much of an issue as thats been quite consistant for a couple years - its just the constant drops that happen - 

[cookiemonsteruk]

@Jaydee1985 

Call sky as above

If asked is this about mobile say no

When asked do you want to receive an sms say no

When asked do you want to hang up and follow the link say no

When asked about the nature of the enquiry say broadband fault

Any issues please get back to us