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Discussion topic: I had no wifi, from December 13th had multiple appoints over 3months.

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This message was authored by Charlotte124 This message was authored by: Charlotte124

I had no wifi, from December 13th had multiple appoints over 3months.

I had no wifi, from December 13th. I had multiple appoints over 3months, in which open reach and sky mechanics turned up but could not fix the problem  or "Another engineer is needed," Eventually after 3months I had enough and phoned

up to cancel, after they messaged me stating I had an appointment and then never turned up. 

Since cancelling they are still trying to charge me for my tv, when I've cancelled it all. I have not paid it, as I'm not paying for something I've cancelled and can't actually watch without wifi anyway.

I can't contact sky as there restricted my account, so what exactly am I supposed to do? 

Since December 13th, I've spoke to so many sky advisors, in which I was promised, compensation for all this trouble yet I was issued nothing.

Any help is appreciated as I can't even contact anyone from sky... 

 

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This message was authored by Mark39 This message was authored by: Mark39

Re: I had no wifi, from December 13th had multiple appoints over 3months.

Posted by a Superuser, not a Sky employee. Find out more

Did you receive confirmation of cancellation of both your TV and broadband services? Which TV service did you originally sign up to?

Charlotte124
Topic Author
This message was authored by Charlotte124 This message was authored by: Charlotte124

Re: I had no wifi, from December 13th had multiple appoints over 3months.

Looking back now I only received an email cancellation for sky talk and sky broadband. I've got a little box in the kids room which has a few apps on. But like stated for the last three months to sky advisors, they should not be charging me for it when I can not even watch it without my broadband up and running.

I don't know why they would think I would want to keep a box I can't watch.

This message was authored by Mark39 This message was authored by: Mark39

Re: I had no wifi, from December 13th had multiple appoints over 3months.

Posted by a Superuser, not a Sky employee. Find out more

Unless you specifically asked them to cancel your TV service, I doubt they would do so solely because of the broadband issue. As it stands, they'll likely pursue you for the overdue TV subscriptions. Your best option would be to pay what they consider to be overdue and re-set up your direct debit, so that you'll be able to discuss the matter with them. 

Charlotte124
Topic Author
This message was authored by Charlotte124 This message was authored by: Charlotte124

Re: I had no wifi, from December 13th had multiple appoints over 3months.

I would rather poke my own eyes out then pay them another penny. When I phoned them, I clearly said just cancel the lot then... I mean leaving someone 3months without any broadband is taking the **bleep**.

They won't get another penny out of me, as im not giving a company money when they could not fix my broadband problems. There obviously up to there old tricks thinking if they only cancel half my subscription they could squeeze another month out of me. 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I had no wifi, from December 13th had multiple appoints over 3months.

Posted by a Superuser, not a Sky employee. Find out more

@Charlotte124 

You can't cancel a subscription when in arrears. You don't have a lot of choice really. Late/non payment fees will build up. Sky will involve a Debt Collection company and that'll likely impact your credit score. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Mark39 This message was authored by: Mark39

Re: I had no wifi, from December 13th had multiple appoints over 3months.

Posted by a Superuser, not a Sky employee. Find out more

@Charlotte124 wrote:

 

...as im not giving a company money when they could not fix my broadband problems. 


That would be Openreach, not Sky, and you'll probably be entitled to some compensation for the delay. 

 

While I understand the sentiment, ultimately it may not be in your best interest to withhold payment.

Charlotte124
Topic Author
This message was authored by Charlotte124 This message was authored by: Charlotte124

Re: I had no wifi, from December 13th had multiple appoints over 3months.

I've already cancelled the direct debit 10minutes ago. I had a contract with them and for 3months they provided me with a non adequate service, in which I had no broadband, which meant the tv could not be used. They promised it would be fixed and compensation would be given, there not getting a penny from me and i'm more then happy to take it to a small claims court.

 

What's funny is if anything they owe me!!! Looking back through my bank statements £23 was actually taken at the start of January and february for a service they had not really provided as I could not actually use it, without broadband.

I've never used these forums before, do agents reach out, as I would love to speak to one.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I had no wifi, from December 13th had multiple appoints over 3months.

Posted by a Superuser, not a Sky employee. Find out more

@Charlotte124 

You said any help would be appreciated but unfortunately you appear to be ignoring our advice. Sky won't talk to you on here, the same as they won't answer your calls. Any auto compensation is paid 30 days after the Broadband issue is fixed and comes as a credit to your account. Now you've cancelled the Broadband side of things I'm fairly sure auto compensation will not apply any more. If you choose not to pay what you owe I don't think we can help you further. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Charlotte124
Topic Author
This message was authored by Charlotte124 This message was authored by: Charlotte124

Re: I had no wifi, from December 13th had multiple appoints over 3months.

So forums, can only give help to people that pay there bills?... LOL 

Unfortunately Daniel, sky is not always right, and in this scenario there not. 
Most people would normally just fold and pay the £23 to get them of there back, but i'm not paying for a service I've not received. 

Sky do everything in the interest of themselves, it's funny how when I asked to cancel I never had to give no 30days notice, as they know there failed to provide a service, in which I have a contract with them for. 

Sky, happily cancelled it. I mean after 7+ appointments and 3months with no wifi, what would you do? 

 

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