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Discussion topic: No internet at all

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This message was authored by Nigel422 This message was authored by: Nigel422

No internet at all

Hi. 

 I've had no internet now for a week, I contacted sky last Friday and the person on the phone said it was a fault outside on the line. An openreach engineer turned up Wednesday and said the fault is in my house not outside. Unfortunately my son has covid so he couldn't come in and do the checks.

On my router all lights are green apart from the internet which is flashing orange and voice which is constant orange.

Does anyone have any ideas what the problem could be?

Thanks 

 

 

 

 

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This message was authored by Highlinder This message was authored by: Highlinder

Re: No internet at all

Posted by a Superuser, not a Sky employee. Find out more

@Nigel422Do you use a filter on the mater socket or is the phone socket pre-filtered?



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Nigel422
Topic Author
This message was authored by Nigel422 This message was authored by: Nigel422

Re: No internet at all

Thank you for your reply, yes I have a filter

This message was authored by Highlinder This message was authored by: Highlinder

Re: No internet at all

Posted by a Superuser, not a Sky employee. Find out more

@Nigel422  Have you tried to change it to see if this is where the fault may lay in your property.



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Nigel422
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This message was authored by Nigel422 This message was authored by: Nigel422

Re: No internet at all

Yes, I've tried swapping it with a still no luck. The internet light has stopped flashing now and is completely off.

Could it be a problem with the router itself?

This message was authored by Highlinder This message was authored by: Highlinder

Re: No internet at all

Posted by a Superuser, not a Sky employee. Find out more

@Nigel422It could be a faulty router. But would get back in touch with Sky regarding a visit to your property once it is clear for an engineer to visit.



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