WIFI constantly dropping out

[Cabalj73]

I am experiencing major issues with wifi connections and my devices. I work from home so this is essential for use but it is dropping every other minute and disrupting my work. Also, our multiroom boxes jeep losing their connection with the hub and Sky Q Box because of this.

[Tom-W19]

Hi @Cabalj73 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Cabalj73 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[Cabalj73]

Thanks Tom

After spending over 1hr in the phone with a member of the team, resetting the router, disabling all devices and re-enabling them again the problem seems to have maintained stability.

[Cabalj73]

After my last message  and being hopeful,  the WiFi has dropped again and lost on two devices; a laptop and multiroom box.

The chat was to remain active in case this happened. Please can you advise how I gain access to that or refer me back to a technician again.

[Highlinder · Accepted solution]

@Cabalj73  Would you like this problem re-escalated again?

[Cabalj73]

Hi Highlinder

Thanks for the response, I will monitor it today but is there a quicker way for me to contact technical again? If  not, could you escalate again so I can discuss with them.

Cheers

[Highlinder]

@Cabalj73  Just post on this thread again and it can be re-escalated to Sky.

[Jackson72]

I am having problems my tv switches it self off then says it's no signal then you try to put it on takes a few minutes can you help .

[Cabalj73]

Still having issues, can this be escalated for technical to contact me please.