New Hub delivery- Sky Hub 4.2

[Readingworm87]

I recieved an email from Sky last week informing me that my exisitng hub(an old one - about 8 yrs old) continues to keep me connected to the internet, but it no longer receives service and security updates. Sky are going to replace my existing hub for free with the Sky Hub 4.2.

They say it will be dispatched in the next few days, what I would like to know is how will they dispacth the hub and deliver it?. Will it be by Royal Mail or another courier? As nobody will be at home to recieve the deilvery.

[cookiemonsteruk]

@Readingworm87 

Broadband equipment is dispatched via royal tracked 24. 

[cookiemonsteruk · Accepted solution]

@Readingworm87 

When you my sky app updates that it has been dispatched use the tracking number on the royal mail website to have it redirected to a local post office or trusted neigbour

[caesarome]

@Readingworm87 

As stated above it will be sent by Royal Mail who should email you a couple of times with a 4 hour delivery slot.

[TimmyBGood]

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@Readingworm87 wrote:

I recieved an email from Sky last week informing me that my exisitng hub(an old one - about 8 yrs old) continues to keep me connected to the internet, but it no longer receives service and security updates.

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It's probably a Q Hub (released in late 2015) : Sky is looking to replace all of these and all earlier models by the end of 2025 because they don't meet the new government regulations for internet routers: specifically they have fixed weak administrator credentials.

[manjup]

Does anyone know if the hub is easy to set up. I have broadband only and live alone. Am not tech savvy and as far as I can see my existing hub has one wire connected to the back of it and the other end in the wall socket. I'm assuming the set up of the new hub would be the same. Can anyone clarify pls?

[fghfghfgh]

I just installed mine an hour ago - very simple, just as you describe.  For once the instructions in the box were clear and easy to follow.  My only concern was that the instructions dais don't set it up before the activation date, which it said was on the box.  There was no activation date anywhere on the box, but it worked anyway.

[caesarome]

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@manjup wrote:

I'm assuming the set up of the new hub would be the same. Can anyone clarify pls?

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@manjup 

That is correct.

Aftersetting it up you will then need to have you devices search for you new wireless network name (the one that starts with SKY...) and use the password that came on the card to get them to them connect your Wifi.

[manjup]

Thank you so much!

[Atomic63]

Can I ask how you asked/ got a replacement? It says log in to sky & request online but I'm not seeing where to request an exchange. Thanks in Advance. 

[Chrisee]

@Atomic63 Sky are contacting customers with hubs thst need replacing in batches . There is a link in the communication on how to order the replacement hub. 

[lozza1959]

I received a letter from sky about it this week, it directs you to their app for further information. After going round in circles endlessly I went back to the letter and noticed that at the very bottom is a www. address to type in that takes you direct to the page where you can request a replacement hub free of charge.

[NeilDewey]

Still waiting for my hub 4.2 to be delivered, and you've already sent me a text to tell me it's in the way? 

[caesarome]

@NeilDewey 

The status of the order should appear here for you:

https://www.sky.com/ordertracking

[Atomic63]

Hi lozza1959

Thanks for that. Like you I've been going round & round in circles, couldn't find a thing.

I'll look at letter when at home.

😀😀