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Discussion topic: New Hub delivery- Sky Hub 4.2

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This message was authored by Readingworm87 This message was authored by: Readingworm87

New Hub delivery- Sky Hub 4.2

I recieved an email from Sky last week informing me that my exisitng hub(an old one - about 8 yrs old) continues to keep me connected to the internet, but it no longer receives service and security updates. Sky are going to replace my existing hub for free with the Sky Hub 4.2.

 

They say it will be dispatched in the next few days, what I would like to know is how will they dispacth the hub and deliver it?. Will it be by Royal Mail or another courier? As nobody will be at home to recieve the deilvery.


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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk Answer

Re: New Hub delivery- Sky Hub 4.2

Posted by a Superuser, not a Sky employee. Find out more

@Readingworm87 

 

When you my sky app updates that it has been dispatched use the tracking number on the royal mail website to have it redirected to a local post office or trusted neigbour

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Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

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This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk

Re: New Hub delivery- Sky Hub 4.2

Posted by a Superuser, not a Sky employee. Find out more

@Readingworm87 

 

Broadband equipment is dispatched via royal tracked 24. 

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by cookiemonsteruk This message was authored by: cookiemonsteruk Answer

Re: New Hub delivery- Sky Hub 4.2

Posted by a Superuser, not a Sky employee. Find out more

@Readingworm87 

 

When you my sky app updates that it has been dispatched use the tracking number on the royal mail website to have it redirected to a local post office or trusted neigbour

----------------------------------------------------
Sky Stream , Sky Superfast, SR203 router, Tp link td w9970 + Asus RT AX58U (backup), Xbox Series X, google home mini, LG 55 inch uhd tv, with Dolbyvision, samsung a5 2017 and samsung s21

If I get it right mark as answered
If I get it wrong humour me
If I say something you like give a thumbs up
This message was authored by caesarome This message was authored by: caesarome

Re: New Hub delivery- Sky Hub 4.2

Posted by a Superuser, not a Sky employee. Find out more

@Readingworm87 

As stated above it will be sent by Royal Mail who should email you a couple of times with a 4 hour delivery slot.

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This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: New Hub delivery- Sky Hub 4.2

Posted by a Superuser, not a Sky employee. Find out more

@Readingworm87 wrote:

I recieved an email from Sky last week informing me that my exisitng hub(an old one - about 8 yrs old) continues to keep me connected to the internet, but it no longer receives service and security updates.


It's probably a Q Hub (released in late 2015) : Sky is looking to replace all of these and all earlier models by the end of 2025 because they don't meet the new government regulations for internet routers: specifically they have fixed weak administrator credentials.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by manjup This message was authored by: manjup

Re: New Hub delivery- Sky Hub 4.2

Does anyone know if the hub is easy to set up. I have broadband only and live alone. Am not tech savvy and as far as I can see my existing hub has one wire connected to the back of it and the other end in the wall socket. I'm assuming the set up of the new hub would be the same. Can anyone clarify pls?

This message was authored by fghfghfgh This message was authored by: fghfghfgh

Re: New Hub delivery- Sky Hub 4.2

I just installed mine an hour ago - very simple, just as you describe.  For once the instructions in the box were clear and easy to follow.  My only concern was that the instructions dais don't set it up before the activation date, which it said was on the box.  There was no activation date anywhere on the box, but it worked anyway.

This message was authored by caesarome This message was authored by: caesarome

Re: New Hub delivery- Sky Hub 4.2

Posted by a Superuser, not a Sky employee. Find out more

@manjup wrote:

I'm assuming the set up of the new hub would be the same. Can anyone clarify pls?


@manjup 

That is correct.

 

Aftersetting it up you will then need to have you devices search for you new wireless network name (the one that starts with SKY...) and use the password that came on the card to get them to them connect your Wifi.

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This message was authored by manjup This message was authored by: manjup

Re: New Hub delivery- Sky Hub 4.2

Thank you so much!

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