Poor broadband since I changed contract

[felixholman]

I changed contract at the end of December - to save money. I was meant to be on Sky Broadband Superfast. I went from paying £43 to £35. I was meant to expect a guaranteed minimum download speed of 48 - 63 Mbps. However overall my broadband has been much slower and in the morning is particularly slow. What can I do? I have had to move down to be closer to the router, whereas previously using a tp link I had good broadband in a room upstairs.

[Addie15]

Hi there, @felixholman. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147