Broadband dropping out

[Sally121]

Since we have upgraded and  been connected to fibre broadband we have been having difficulty with connecting upstairs and also on several occasions the internet has dropped out completely. This is starting to happen more often. 

[Addie15]

Hi there,  @Sally121. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147