Sky Max hub wifi keeps dropping

[Cotly]

Purchased sky max thinking it would improve signal strenght but it hasnt. The internet constantly cuts out and struggles with connection. Paying more for a worse signal at this point! 

[Chrisee]

@Cotly the Wifi Max hub is potentially faster than the older hubs but doesn't have a greater range. Sky will supply extenders as part of the Wifi Max bundle they send one out if you ask and up to 2 more can be supplied if an engineer agrees they are needed after a visit. 

[Cotly]

What's the best way to reach out to them to sort it? It's call I guess? Hate calling! lol 

[Chrisee · Accepted solution]

Hi @Cotly the lines are closed so I have escalated your post to the Sky team who support the forum who should be in touch tomorrow to offer you a private chat session to get this sorted. Keep an eye on the forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Cotly.

[Addie15]

Update-We are closing this invite now due to no response within 48 hours. If you still need help, please let us know so we can re-escalate this for you. Thanks.

[Techno2022]

Did anyone happen to resolve this?  I recently upgraded to the new hub and my speed is poor and keeps dropping 

[Helpmeplease2]

I have recently upgraded and my connection drops every 5 or so minutes. My sky max hub isn't showing in MySkyApp either so cannot configure.

[Chrisee]

@Helpmeplease2 I am escalting your post to the Sky team who support the forum who should be in touch soon to offer you a private chat session to get this sorted. Keep an eye onnthe forum as if you miss the message just click the chat icon which will be added to the forum pages for you to use.saving a long phone call.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Helpmeplease2.

[Burgoynebunch]

Rcwntly changed to max and its worse than it was before!

ive had issues with my broadband for the last 2 years! Multiple engineer visuts from Openreach and sky. Was really hoping this would sort it.

any ideas sky? Why the connection would be worse than it was with my old device?

[Megan344]

I am having the exact same issues . Engineer came out and agreed no fault at my home suggested booster pod . I now have that and still I'm struggling. Paying more money for nothing as it's hopeless. @Sky any recommendations?

[Burgoynebunch]

Not been offered a booster pod yet

[SLoxk]

I recently upgraded to sky max thinking it would improve signal strenght but it hasnt. The internet constantly cuts out and struggles with connection. Paying more for a worse signal at this point. Have a new router and still not good

[Megan344]

Yes I am the same. Although my booster pod came today i had to call them up and ask for one. Its still an issue im way below my guaranteed speed and the checker app is constantly saying i have broadband issues . Well yeh no joke sherlock .. im now having to allocate my kids gaming times so they can all game peacefully . But my printer keeps loosing connection to while I'm working and I'm having to wait longer times for printer que loads . It's so tiring .