HP printer won’t connect to new router

[sheila195]

Ever since we have changed to a Sky Max rougher my HP printer will not connect to the WIFI at all, driving me mad as I need it for working from home.

Tried numerous times switching everything off and in again and the router but nothing 

[caesarome]

Have you tried setting up your printer as if it was a new one so searching for your new network name and then using the new password to connect to it ?

[sheila195]

Yes and it won't found the printer as it won't connect to the wifi. All been a nightmare since we had a new router to onto fibre 

[TimmyBGood]

@sheila195 

With a white Max Hub you may need to reduce the wireless security level from WPA3-T to WPA2-PSK using the Hub settings in the My Sky app.

[sheila195]

It's not the white box it's a black one 

[Chrisee]

@sheila195 HP printers can be a pain to connect.depending on the model reresetting the unit to its initial  settings can help. You will have to search online on how to do that for your model.

i have has success in the past by temporarily connecting the printer to a PC by a usb cable and updating the printer's firmware from HP's site and then trying again which has worked.

Hope thst helps.

[serretta]

I have the same problem ...HP wifi printer I have tried everything ...I work from home

[sheila195]

Absolute nightmare! Took 3 days to get it restarted again, by lowering the security settings and then back up again 😡

[serretta]

I have no idea how to do that ! But I managed to get it linked to my mobile phone  and as the phone and Computer are on the same  network ...it works !! But I spent all day on this ...and now trying to scan something! More work to do.

I wont buy another HP for certain... well done for not throwing it in the bin!!