I am waiting for my router and Sky said delivery within 3-5 working days. We have waited 7 now

[Joe+Soap+1956]

I have waited 7 working days for my router and my Sky account shows it hasn't even been dispatched. Does anyone know if there is a problem with supplies?. 

[Daniel0210]

@Joe+Soap+1956 
You aren’t talking to Sky Customer Services here. This is primarily a forum for customers to help other customers. Sky won’t automatically contact you as the result of your post on here.

It could arrive at any point up to and including your activation date. If it hasn't arrived by then you'll have to contact Sky. 

[Highlinder]

@Joe+Soap+1956When is your services supposed to be activated?

[Highlinder]

@Joe+Soap+1956When did you order the services from Sky? Also when is your activation date for these services to go live?

[Joe+Soap+1956]

Ordered last weekend,  4th May activation. I know it hasn't been a full7 days yet but there is nothing on my account about it being sent yet.

[Highlinder]

@Joe+Soap+1956If it is still saying in progress, I would be looking towards the end of next week for it to be dispatched.

[Joe+Soap+1956]

Ok thanks.

[Highlinder · Accepted solution]

@Joe+Soap+1956If your equipment does not arrive by your activation date then come back and let us know.