Discussion topic: Broadband down more than 24 hours

This message was authored by: londonw3 · ‎19 Aug 2022

Hey,

I live in London W3 and my broadband has been down for more than a day, does anyone know how to get help please? Is anyone else experiencing this?

Thanks

This message was authored by: Chrisee · ‎19 Aug 2022

@londonw3 run the connection test in the My Sky app which works over a mobile connection. That will tell you what is known.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode

This message was authored by: londonw3 · ‎19 Aug 2022

Thanks, I am attaching 2 screenshots from the app, it only says that I have experiencing issues since yesterday morning:

This message was authored by: TimmyBGood · ‎19 Aug 2022

@londonw3

Pretty conclusive that there's an infrastructure issue which extends beyond affecting just your own property. Unfortunately you can only wait for whatever it is to be resolved.

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Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2

Discussion topic: Broadband down more than 24 hours

Broadband down more than 24 hours

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