Sky saying equipment not returned.

[auntyclimax]

Sky are emailing and texting saying they havne't received the mini box I returned weeks ago. I have proof of postage and a tracking number - which was received on Feb 26th.

Where do I do from here?

[Daniel0210]

@auntyclimax 
I’ll escalate your original post to Sky when it’s ten minutes old and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[Daniel0210]

@auntyclimax 

Now escalated. 

[Lisa-P1987]

Thanks for escalating this. We’ve sent @auntyclimax  an invite to chat.