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Discussion topic: I received a call from sky

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This message was authored by Rob571 This message was authored by: Rob571

I received a call from sky

I received a call from Sky, 0800 761 3372, advising that I could receive assistance regarding lowering monthly bills. I said OK yes. The caller did not reply. I said it that it? The caller hung up.

I don't understand why Sky made this call, but assume it is to try to increase monthly bills, rather than decrease? 

If it was a genuine call to assist financially then please feel free to reduce my monthly bills.

Thank you.


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This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: I received a call from sky

Posted by a Superuser, not a Sky employee. Find out more

That's a legitimate number from Sky's outbound marketing team. They may call you back.

 

https://www.sky.com/help/articles/received-call-from-08007613372

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This message was authored by Mark39 This message was authored by: Mark39 Answer

Re: I received a call from sky

Posted by a Superuser, not a Sky employee. Find out more

That's a legitimate number from Sky's outbound marketing team. They may call you back.

 

https://www.sky.com/help/articles/received-call-from-08007613372

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I received a call from sky

Posted by a Superuser, not a Sky employee. Find out more

@Rob571 
You’re not talking to Sky Customer Services on here as this is a customer based forum where customers try to help other customers. That is a genuine Sky number. 

edit: beaten to it whilst looking for the link. 

 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I received a call from sky

Posted by a Superuser, not a Sky employee. Find out more

@Rob571 

Hope you don't mind but I've moved the answer from mine to the one provided by @Mark39 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Rob571
Topic Author
This message was authored by Rob571 This message was authored by: Rob571

Re: I received a call from sky

Thanks Mark and Daniel, I never recognised the number but I know it was genuine now. After the call I looked it up.

This message was authored by twilight+princess This message was authored by: twilight+princess

Re: I received a call from sky

Posted by a Superuser, not a Sky employee. Find out more

Are you out of contract? If not then the call may not be genuine & the Sky number spoofed. I doubt Sky would call offering to lower your bills if you're still in contract.

Virginia.
Diamond Sky VIP member.
This message was authored by Gurkha12 This message was authored by: Gurkha12

Re: Cold Calling from Sky

You were right to be suspicious as I received a scam call from this number as well!

 

What is more they even called on Easter Monday!

This message was authored by Gurkha12 This message was authored by: Gurkha12

Re: I received a call from sky

This was almost certainly a scam call so do not accept calls from this number, or accept it and give them some choice words!

 

The call was from an Indian who could barely speak English and what is more they called on Easter Monday!

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: I received a call from sky

Posted by a Superuser, not a Sky employee. Find out more

@Gurkha12 wrote:

 

The call was from an Indian who could barely speak English and what is more they called on Easter Monday!


To be fair, it's not a Bank Holiday in Bangalore...

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by caesarome This message was authored by: caesarome

Re: Cold Calling from Sky

Posted by a Superuser, not a Sky employee. Find out more

As stated above the call was from Sky if the number used ended in 3372.

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This message was authored by Chalk+Serpent This message was authored by: Chalk+Serpent

Re: Cold Calling from Sky

Sky staff do work on weekends, Bank Holidays etc. I've also had phone calls a few times over the last year with offers (that I've turned down). These weren't scam calls, you wouldn't need to give these callers your bank details or make payments over the phone anyway as you already have accounts and packages. 

This message was authored by Laing1 This message was authored by: Laing1

Re: I received a call from sky

Posted by a Superuser, not a Sky employee. Find out more

@Gurkha12 wrote:

This was almost certainly a scam call so do not accept calls from this number, or accept it and give them some choice words!

 

The call was from an Indian who could barely speak English and what is more they called on Easter Monday!


@Gurkha12 just so you areaware the call that @Rob571 received was a genuine call from Sky as the op clearly stated afterwards as they checked as did a few other posters.

 

If you have had a call either create your own post or if you think it was a scam call report it to sky giving themthe number but the number quoted in the first post is a genuine sky number


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: I received a call from sky

Posted by a Superuser, not a Sky employee. Find out more

See this link regarding calls from the number ending 3372

https://www.sky.com/help/articles/received-call-from-08007613372

 

 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by ChrisPOW This message was authored by: ChrisPOW

Re: I received a call from sky

I also received a phonecall from this number today - it was an indian call centre, when i answered the phone the woman was mid conversation not speaking in English. I said hello several times and she ended the call. Either a scam or Sky need to check who is calling people on their behalf. 

This message was authored by Mark39 This message was authored by: Mark39

Re: I received a call from sky

Posted by a Superuser, not a Sky employee. Find out more

See the previous replies. The number is a genuine Sky number, and it's entirely possible that the caller would genuinely be from an Indian call centre.

 

As with any calling number, there's a possibility that it might have been spoofed. 

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