0

Discussion topic: Cancellation of Sky TV account

Reply
This message was authored by bushy3 This message was authored by: bushy3

Cancellation of Sky TV account

I have been trying to cancel my TV account since beginning of Nov 2024. I spoke to your Cardiff office on 25/11/2024 who understood the problem and said they would cancel the account immediately and refund me £61.50. Nothing happened and since then I have been trying to talk to someone to sort the problem out. As NO-ONE has replied to my communications, I cancelled my Direct Debit. Now all I recieve is E mails saying you will stop my facilities  with Sky if I do not reinstate my payments and pay a further £10 fine. Once and for all the reason for stopping this account is that I ALREADY have a Sky account included in a package with BT and EE. This was explained by your engineer when she visited to fix the Q box. Therefore I am paying Sky TWICE each month for the same facility. Please get this cleared up, as so far no-one has taken the responsibility to sort iit out and all the automated chat boxes and telephone replies cannot cope.

Reply

All Replies

This message was authored by Mark39 This message was authored by: Mark39

Re: Cancellation of Sky TV account

Posted by a Superuser, not a Sky employee. Find out more

We're a customer Community. Even if Sky see your post, they won't know who you are.

 

To cancel you'll need to call Sky customer services. In order to do that, you'll need to reinstate your direct debit and pay what Sky say is due. Naturally they'll refund any overpayment if they've made a mistake.

This message was authored by caesarome This message was authored by: caesarome

Re: Cancellation of Sky TV account

Posted by a Superuser, not a Sky employee. Find out more

@bushy3 

As we are customers here I would suggest calling again and also registering a complaint:

 

https://www.sky.com/help/articles/how-to-make-a-complaint

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
bushy3
Topic Author
This message was authored by bushy3 This message was authored by: bushy3

Re: Cancellation of Sky TV account

I will not pay anything until I get some service and speak to someone, especiall as I am paying Sky through another source.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Cancellation of Sky TV account

Posted by a Superuser, not a Sky employee. Find out more

@bushy3 wrote:

I will not pay anything until I get some service


Unfortunately those are a direct contradiction.

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Cancellation of Sky TV account

Posted by a Superuser, not a Sky employee. Find out more

@bushy3 wrote:

I will not pay anything until I get some service and speak to someone, 


@bushy3 

That won't happen. Any calls made to Sky will only prompt you to pay and set up a payment method. Its worth mentioning that you can’t cancel whilst in arrears. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 50 minutes

New Discussion