I received a call from sky

[Mark39]

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@Chris+the+dd wrote:

Sky need to make these calls simpler by giving you an ID code that can can be relayed to a sky caller.

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Wouldn't that be the telephone password already in use?

My limited understanding is that the adviser is simply unable to move on unless the full identification verification procedures are completed successfully. There's no judgement call the adviser can make.

[Marquo]

I just received a call from a number ending in 3372 number this afternoon. The man on the phone tried to get me to upgrade my Sky subscription but when I said I wasn't interested he hung up on me. If it was a genuine Sky caller he was unprofessional to say the least.

[Soos]

Call received on my mobile from an recognised 0800 number today at 5.05pm.  As I've had a couple of scam calls lately thought I'd answer it as I was in the mood to take them on!  

Caller said his name was ???? (couldn't understand him as he had a VERY strong Indian accent).  He asked me if I was Mrs XXXXX and I said "who are you?" - he again asked if I was Mrs XXXXX and said he was calling from Sky ??????????? Department (couldn't understand what he said).   He asked me to confirm if I was the Sky account holder and I said that I was.  He then rambled on, somewhat illegibly but the gist of which I made out to be that he was calling to see if he could save me money on my Sky bill.

I said "but I rang Sky about 6 weeks or so ago asking the very same thing and I got my bill reduced by £3/month  so what are you offering now that you couldn't then as that was a joke?  He mumbled something else and then said he would pass my details on to something or other department (again couldn't understand him) and they would contact me as they may have other offers for me (I think that's what he said) and then he put the phone down! - all very strange.

[Billericayman]

Just had a call from this number for the second time in a week. I never give any security info to anyone who rings me up out of the blue as I have no way of knowing who they are. As someone who is tech savvy I can spoof numbers  (not that I would), so why would I trust a number that comes up on a screen.

Simple solution I have now blocked the number so I will never hear from them again. Sorted!

[graham-wheaton]

Got a cal from this 0800 numbeer just now. Caller said he was from Sky and wanted to save me money on my packaged. Asked me to go though verification - name, address' postcode and password. I challenged him on whether he was genuine or not. Turns out he was.

The 'discount' on offer was a 24 month package with a price increase of £5 that provided a Sky mini box and Sky Go Extra, which we would never use.

So overall, a corporate approved scam.

[CaptainCockers]

I had the same call and while arranging another day to discuss, she hung up on me. Very rude. If this is truely a legit sky number they are not very polite or professional

[Ste8]

I too received a call from the same telephone number. Almost unintelligable Indian accent when spoken quickly. I could pick out the words "Sky" and "deal". I asked how I could verify that he was from Sky, to which he said I could google the number, and he could give me details of the package I had. My computer was switched on and I could have looked up on google but didn't really want to or have the opportunity to before he uncerimoniously hung up- without so much as a polite thankyou or goodbye. I had pointed out that if on google then anyone could know what the telephone number was. The conversation did not go so far as him talking about the package I had. By engaging with him at all I will have intimated that I was a Sky customer- which was enough for me in not knowing for sure that he was a Sky operative with Sky deals to offer. I cannot say one way or the other whether the call was genuine and played it safe just in case not. Adequate verification of a telephone call isn't easy!

[RobynVC123]

I also received this call and they never called back however this call would have been helpful as their bills as disgustingly high

[Mark39]

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@RobynVC123 wrote:

.....this call would have been helpful as their bills as disgustingly high

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If you're 'in contract' you've agreed to it. If not, cancel.

[Ali7350]

Had several calls from this number why are they so rude!!! 

[Mark39]

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@Ali7350 wrote:

Had several calls from this number why are they so rude!!! 

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Because they can! Scammers don't have to be polite. 

[Ali7350]

Thought they were supposed to be genuine sky customer service not scammers

[Aceaalf]

I just recieved a call

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, claiming to be from Sky. The caller knew i had just completed my 4th year and wanted to offer me the VIP package. I said okay...

He then wanted to verify my identity. I thought... but you called me why do you have to verify me, some do anyway.

So I went along and gave my name, first line of address and post code.  He then asked for my Sky password. I thought... why do you need that? why are you asking scam questions.

I couldnt even recall it anyway, so he asked for my mother's maiden name. I thought...def a scam. why do you need all this to give me VIP status.

I then tried to change the topic by asking him to give me details of this  VIP package and the benefits, he was unable to and started stuttering. Def a scam!

Just in case i was wrong and it wasnt a scam, i asked him to email me the details and i would review and apply for Sky VIP myself. He still insisted on getting my darling mother's maiden name so i hung up. 

Dear Sky, if this is genuine, then you have gone a long way to make it sound like a scam

Moderator note: Removed phone number.

[TM777]

Just recieved a call claiming to be from sky -

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. The lady, sounding if indian heritage, stated that she was calling as there have been a number of complaints from sky customers regarding service issues and high billing and therefore a large loss of customers so to encourage customer retention they were offering 50% off my bill for the rest of the yeah. It sounded fishy from the get tbh. She asked me to provide information such as how much im paying for my monthy bill and my email address (I did complain about experiencing the same issue but she didnt delve much deeper so felt even more fishy) I returned the question to her stating that I confirm that the current information sky has on file for me is correct and if she could read that back to me as she must have the current system open. She hung up.... not sure if Ive just talked myself out of a deal or not but I asked her why she is calling me on a mobile phone number and she dodged the question. 

Has anyone else experienced this? I think it may be scammers. 

Moderator note: Removed phone number.

[Mark39]

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@TM777 wrote:

She hung up.... not sure if Ive just talked myself out of a deal or not but I asked her why she is calling me on a mobile phone number and she dodged the question. 

Moderator note: Removed phone number.

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Highly unlikely, in my view. The premise for the call sounds suspect from the outset, and the likelihood of Sky offering a 50% discount is very low, given their current strategy when customers try to negotiate a deal on renewal.