Red Banner at top of page.

[Alan+Fallow]

We haver had the red banner at the top of our page now for over 2 years now and cant get rid of it.  We have been members for over 15 years now.

Your account has been suspended

Your Sky account has been restricted. Please make a payment to re-instate your services.

[caesarome]

I take it your services are not and have never been restricted in any way ?

[Alan+Fallow]

No we have been with sky all those years and services are all fine.

[caesarome]

@Alan+Fallow 

To see if they can help you with this I have escalated your post to the Sky Messaging team who should be in touch with you tomorrow regarding this via a blue/red chat bubble which will appear at the bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed.

This isn't a live chat so replies are not instant.

[Mr+Flibbles+86]

Thanks for escalating this. We’ve sent an invite to @Alan+Fallow to chat.