Id like to raise a formal complaint about the service I have received.
i have spent hours on the phone and been given wrong information, promised call backs which dont happen and ive just rung to chase a failed called back to be told a new contract had been agreed on my last call!!
ive been with sky over 10 years and just come to renew.
i rang up to advise I wouldnt be renewing as I had a better offer from sky.
the first person i spoke to wouldnt offer any new deals without me cancelling my cancellation and just said it would be £180 a month.
the second person i spoke to advised there was a technical issue on my account and she couldnt given a price until IT had resolved the problem, scheduled in a call back for Friday 22nd at 13:00. I asked if there would be any loss of service and she explained there wouldnt.
following day internet went off.
Didnt call back.
spoke to someone for 1.5 hours at 6pm on 22/11 who "listened" understood my issue couldnt believe how bad id been treated, even laughed at some of the information id been told as it was so bad. Told me he would speak with his manager about a renewal price and to ignore any emails that came through as the price wasnt agreed. Promised to call me 26/11.
no call 26/11 so ive rung back today to be advised the contract price had been agreed on the call 22/11 and no call back logged.
this is fraud. I havent agreed to any contract but the person i spoke to advised no managers available to help.
i need someone to help me please.
