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Discussion topic: Double payment refund

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Avatar for Ginvile
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This message was authored by: Ginvile

Message posted on ‎08 Jan 2025 10:39 AM

Double payment refund

Hello are week ago i contact your colegue about double charge of payment and i still didint receive my one payment yet could you check why or why its take to long?
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Avatar for Daniel0210
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Superuser
This message was authored by: Daniel0210

Message posted on ‎08 Jan 2025 11:20 AM

Re: Double payment refund

Posted by a Superuser, not a Sky employee. Find out more

@Ginvile 

In case you’re not aware you aren’t directly contacting Sky Customer Services on here. We are mainly customers trying to help other customers.

 

Sounds like you made an unnecessary manual payment. Is the overpayment showing as a credit on your Sky account? 


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