I rang Sky today as our tv and broadband packages are coming to an end. I found it very difficult to understand the person I spoke to due to their strong Indian accent and my poor hearing.
She had not knowing what I was agreeing to in the end just so I could end the call. My understanding was sky signature, multi screen, essential broadband and Netflix. We've had Netflix via Sky for years with no problem. She told me my bill would increase from £65 to £75 a month, I couldn't get it any lower.
when I checked online it was showing February's payment at £120 and future payments of £95, no sign if the £75 we agreed anywhere, I also noticed a £10 admin fee for the broadband, she definitely didn't tell me about that.
back on the phone, another thick foreign accent but she agreed to remove the £10 as after listening to the call she knew I hadn't been told about it,n she confirmed future payments were £75 a month but it could take up to 7 working days for that to show online.
tonight we went to watch something on. Netflix and it said we couldn't watch it under the with ads plan (which we've always had and no trouble watching anything.
call number 3 and I was keeping everything crossed for the U.K. call centre, alas I got India again, backwards and forwards to different departments having to go through security each time and they were incapable of putting our Netflix back to the big standard package, they kept saying it was Netflix who have increased their charges... and it would now cost £10 a month for no ads Netflix..we don't mind ads and if we can't watch certain programmes on that package it's not the end of the world.
i thought I had done it by going through my Netflix account and changing it there, so ended call with sky, only to then receive an email from Netflix saying Sky won't authorise it.
im at the end of my tether...how can I speak to the uk call centre and to somebody who kniws what they are doing?
sorry for war and peace!
